smu mba semester 4 assignments

1. Get Answers on www.smuHelp.comGetAnswersonwww.smuHelp.com
ASSIGNMENT
DRIVE SPRING 2014
PROGRAM MBA (Sem 4), MBADS (Sem 4 / Sem 6), PGDHSMN (Sem 2)
SUBJECT CODE &
NAME
MH0059 – Quality Management in Healthcare Services
BOOK ID B1323
CREDIT & MARKS 4 Credits, 60 marks
Q.No Questions Marks Total Marks
1 Explain the objectives of quality in healthcare. Add a note on Maxwell’s concept
of quality.
A Explanation of objectives of quality in
healthcare
Explanation of Maxwell’s concept of quality
5
5
10
2 Differentiate between Six sigma and Total quality management.
A Mentioning 10 important differences between
six sigma and TQM
10
10
3 Explain the various quality tools.
A Mention the various quality tools
Explanation of the quality tools
3
7
10
4 Explain the steps followed in implementation of QMS in healthcare organization.
A Explanation of steps followed in implementation
of QMS in healthcare organization
10
10
5 Define total quality management. Discuss the importance of TQM in healthcare.
A Definition of total quality management
Explanation of importance of TQM in
healthcare
2
8 10
6 Explain team processes in healthcare.
A Definition of team processes in healthcare
Explanation of various factors of team process
Explanation of team process techniques
1
4
5
10
*A-Answer
Note – Answer all questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme.

2. Get Answers on www.smuHelp.comGetAnswersonwww.smuHelp.com