This document provides information about an assignment for an MBA program. It gives the semester, subject code, name, book ID, credits, and marks. It then provides a sample assignment question about quality in healthcare and asks students to answer all questions, with 10 mark questions being around 400 words. It provides two sample questions and answers on distinguishing between Six Sigma and total quality management, and implementing a quality management system in a healthcare organization.

1. Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
help.mbaassignments@gmail.com
or
call us at : 08263069601
ASSIGNMENT
DRIVE
PROGRAM/SEMESTER
SUBJECT CODE & NAME
BOOK ID
CREDITS
MARKS
FALL DRIVE 2013
MBADS – (SEM 4/SEM 6) / MBAN2 /
MBAFLEX – (SEM 4) / PGDISMN (SEM 2)
MH0059 – Quality Management in
Healthcare Services
B1323
4
60
Note: Answer all questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme
1 Explain the principles of quality in healthcare.
Answer : Principles for Health Care
If we're going to fix our economy, we must fix America's broken healthcare system - we cannot
afford to wait. Crushing healthcare costs have made it impossible to strengthen our economy, with
families and businesses all struggling to make ends meet. Reforming healthcare means: keeping the
healthcare you have, if you like it, seeing the doctor of your choice, increasing the quality of care
while decreasing costs and eliminating waste, helping small businesses stay competitive, and
reforming the insurance market so you will never face losing your coverage. Now is the time, to
guarantee everyone access to quality, affordable healthcare.
Affordability
2 Differentiate between Six sigma and Total quality management.
Answer : Six Sigma and Total Quality Management in Healthcare
Quality improvement in health care has developed gradually as emerging ideas have been explored
and implemented within various clinical and non-clinical settings. One of the more recent methods
of quality improvement which has been introduced into healthcare organizations is Six Sigma. Six
Sigma is “a rigorous set of processes and techniques to measure, improve, and control the quality of
care and service based on what is important to the customer (Woodard, 2005, p. 229).”

2. 3 Explain the implementation of QMS in healthcare organisation.
Answer : Steps to Creating a Total Quality Management System
1. Clarify Vision, Mission and Values
Employees need to know how what they do is tied to organizational strategy and objectives which
makes it important that all employees understand where the organization is headed (its vision),
what it hopes to accomplish (mission) and the operational principles (values) that will steer its
priorities and decision making.
2. Identify Critical Success Factors (CSF)
Critical success factors help an organization focus on those things that help it meet objectives and
move a little closer to achieving its mission. These performance based measures provide a gauge for
determining how well the organization is meeting objectives.
4 Define accreditation and certification. List the benefits of accreditation and certification of
hospitals.
Answer : Certification and Accreditation (C&A or Can) is a process for implementing information
security. It is a systematic procedure for evaluating, describing, testing and authorizing systems prior
to or after a system is in operation. The C&A process is used extensively in the U.S. Federal
Government. Some C&A processes include FISMA, NIACAP, DIACAP and DCID 6/3.
NIST Special Publication 800-37, "Guide for Applying the Risk Management Framework to Federal
Information Systems," transforms the traditional Certification and Accreditation (C&A) process into
the six-step Risk management framework (RMF).
Benefits
Accreditation of hospitals or accreditation of specific
5. Define total quality management. Discuss the importance of TQM in healthcare.
Answer : Total quality management :
Total Quality Management / TQM is an integrative philosophy of management for continuously
improving the quality of products and processes. TQM is based on the premise that the quality of
products and processes is the responsibility of everyone involved with the creation or consumption
of the products or services which are offered by an organization, requiring the involvement of
management, workforce, suppliers, and customers, to meet or exceed customer expectations. Total
quality management can be summarized as a management system for a customer-focused
organization that involves all employees in continual improvement.
6 Discuss the methods of performance evaluation in healthcare services.

3. Answer : : Evaluation can only take place in fertile ground. This means that key actors should have
an appreciation of the analysis enterprise and a desire to use analysis as a tool for decision-making.
In addition, there needs to be active discussion between the evaluator and decision-makers about
what new knowledge is to be developed and what research questions and operational definitions of
key concepts will be used in the evaluation. (An operational definition is one which identifies
objective and measurable variables as being
Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
help.mbaassignments@gmail.com
or
call us at : 08263069601