This document provides information about getting fully solved assignments for various MBA specializations and semesters by contacting a help email address or phone number. It includes sample assignment questions and answers related to quality management in healthcare services. The questions cover topics like principles of quality in healthcare, differentiating between Six Sigma and total quality management, implementing a quality management system in a healthcare organization, defining accreditation and certification and listing their benefits, defining total quality management and discussing its importance in healthcare, and discussing methods of performance evaluation in healthcare services.

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ASSIGNMENT
Note: Answer all questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme
1 Explain the principles of quality in healthcare.
Answer : Principles for Health Care
If we're going to fix our economy, we must fix America's broken healthcare system - we cannot
affordto wait. Crushinghealthcare costshave made it impossible to strengthen our economy, with
familiesandbusinessesall strugglingtomake endsmeet.Reforminghealthcare means: keeping the
healthcare you have, if you like it, seeing the doctor of your choice, increasing the quality of care
while decreasing costs and eliminating waste, helping small businesses stay competitive, and
reforming the insurance market so you will never face losing your coverage. Now is the time, to
guarantee everyone access to quality, affordable healthcare.
Affordability
2 Differentiate between Six sigma and Total quality management.
Answer : Six Sigma and Total Quality Management in Healthcare
Qualityimprovementinhealthcare hasdevelopedgraduallyasemerging ideas have been explored
and implementedwithinvariousclinical andnon-clinical settings. One of the more recent methods
of quality improvement which has been introduced into healthcare organizations is Six Sigma. Six
Sigmais “a rigoroussetof processesandtechniques tomeasure,improve,andcontrol the quality of
care and service based on what is important to the customer (Woodard, 2005, p. 229).”
DRIVE FALL 2015
PROGRAM/SEMESTER MBADS – (SEM 4/SEM 6) / MBAN2 /
MBAFLEX – (SEM 4) / PGDISMN (SEM 2)
SUBJECT CODE & NAME MH0059 – Quality Management in
Healthcare Services
BOOK ID B1323
CREDITS 4
MARKS 60

2. 3 Explain the implementation of QMS in healthcare organisation.
Answer : Steps to Creating a Total Quality Management System
1. Clarify Vision, Mission and Values
Employeesneed to know how what they do is tied to organizational strategy and objectives which
makes it important that all employees understand where the organization is headed (its vision),
what it hopes to accomplish (mission) and the operational principles (values) that will steer its
priorities and decision making.
2. Identify Critical Success Factors (CSF)
Critical success factors help an organization focus on those things that help it meet objectives and
move a little closertoachievingitsmission. These performance basedmeasuresprovide agauge for
determining how well the organization is meeting objectives.
4 Define accreditation and certification. List the benefits of accreditation and certification of
hospitals.
Answer : Certification and Accreditation (C&A or Can) is a process for implementing information
security.Itisa systematicprocedure forevaluating,describing,testingandauthorizingsystemsprior
to or after a system is in operation. The C&A process is used extensively in the U.S. Federal
Government. Some C&A processes include FISMA, NIACAP, DIACAP and DCID 6/3.
NIST Special Publication 800-37, "Guide for Applying the Risk Management Framework to Federal
InformationSystems," transformsthe traditional Certification and Accreditation (C&A) process into
the six-step Risk management framework (RMF).
Benefits
Accreditation of hospitals or accreditation of specific
5. Define total quality management. Discuss the importance of TQM in healthcare.
Answer : Total quality management :
Total Quality Management / TQM is an integrative philosophy of management for continuously
improving the quality of products and processes. TQMis based on the premise that the quality of
productsand processesisthe responsibilityof everyoneinvolved with the creation or consumption
of the products or services which are offered by an organization, requiring the involvement of
management,workforce,suppliers,andcustomers,tomeetorexceedcustomer expectations. Total
quality management can be summarized as a management system for a customer-focused
organization that involves all employees in continual improvement.
6 Discuss the methods of performance evaluation in healthcare services.

3. Answer : : Evaluation can only take place in fertile ground. This means that key actors should have
an appreciationof the analysisenterpriseandadesire to use analysis as a tool for decision-making.
In addition,there needsto be active discussion between the evaluator and decision-makers about
whatnewknowledge istobe developedandwhatresearchquestionsandoperational definitions of
key concepts will be used in the evaluation. (An operational definition is one which identifies
objective and measurable variables as being
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