This document outlines an assignment for a quality management in healthcare services course. It includes 6 questions worth a total of 60 marks. The questions address key quality management topics like applying quality concepts to healthcare, explaining six sigma and quality tools, implementing a quality management system in a healthcare organization, defining total quality management and its importance in healthcare, and discussing benefits of quality management in clinical services. Students are instructed to answer all questions, with 10 mark questions requiring around 400 words each.

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ASSIGNMENT
DRIVE FALL 2014
PROGRAM MBA/ MBAFLEX / MBAHCSN3 (Sem 4), MBADS (Sem 4 / Sem 6),
PGDHSMN (Sem 2)
SUBJECT CODE &
NAME
MH0059 – Quality Management in Healthcare Services
BOOK ID B1323
CREDIT & MARKS 4 Credits, 60 marks
Q.No Questions Marks Total Marks
1 Discuss the application of quality concepts and philosophies to the healthcare
industry.
A Explanation of the application of quality
concepts and philosophies to the healthcare
industry
10 10
2 Explain the six sigma concept.
A Explanation of the six sigma concept with
DMAIC principle of problem solving.
10
10
3 Discuss the various quality tools.
A Mentioning the various quality tools
Explanation of the quality tools
3
7
10
4 Explain the steps followed in implementation of QMS in healthcare organization.
A Explanation of steps followed in implementation
of QMS in healthcare organization
10
10
5 Define total quality management. Discuss the importance of TQM in healthcare.
A Definition of total quality management
Explanation of importance of TQM in
healthcare
2
8
10
6 Discuss the benefits of quality management in clinical services.
A Explanation of all the key benefits of quality
management in clinical services
10
10
*A-Answer
Note – Answer all questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme.

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