SlideShare a Scribd company logo

Sem 3 tqm spring assignments

•Download as DOCX, PDF•
•
S
solved_assignments

smu solved assignments, smu assignments, smu mba assignments, sem 1 smu assignments, sem 1 assignments,

Education
1 of 3
www.smusolvedassignments.com FOR SOLVED ASSIGNMENTS AT NOMINAL COST VISIT WWW.SMUSOLVEDASSIGNMENTS.COM Or Mail us at solvemyassignments@gmail.com SEM 3 TQM 1 Define the term ‘quality’. Explain the dimensions of quality. Definition of the term ‘quality’ Dimensions of quality 2 What is meant by “customers’ perception of quality”? Explain the factors that influence customers’ perception of quality. Meaning of customer’s perception of quality Factors that influence customer’s perception of quality 3 Explain the following with an example: (a) Quality policy (b) Quality objectives Explanation of Quality policy Explanation of Quality objectives 4 Describe the principles of quality management system. Eight principles of quality management system 5 Explain the concept of productivity. How do you calculate productivity? List the factors affecting productivity. Meaning and concept of productivity Calculation of productivity Listing the factors affecting productivity 6 Write short notes on the following: (a) Quality audit (b) Supplier Selection Short notes on ‘Quality audits’ Short notes on ‘Supplier Selection’ QM 0020- Quality in Service Industries 1 Discuss the Capability Maturity Model Integration(CMMI) Explanation of CMMI CMMI constellations CMMI maturity levels 2 Explain the five dimensions of Service Quality given by Parasuraman, Zeithaml and Berry, to evaluate the service gap. Definition of Service quality Explanation of five dimensions of Service quality 3 SERVQUAL is a diagnostic tool that uncovers a firm’s broad weaknesses and strengths in the area of service quality. It is veryuseful in measuring quality in service sectors. Discuss the SERVQUAL concept in detail. Definition of SERVQUAL Explanation of SERVQUAL concept 4 Explain the various reasons for Service failure and also the two types of service failure. Explanation of service failure and its two types Reasons for service failure
www.smusolvedassignments.com 5 Give reasons why providing high-quality service depends on efficient co-ordination between different functional areas/departments of an organisation. Explanation of the role of different departments in managing service quality Steps in providing high-service quality 6. Explain the various services provided by retailers. Also explain the various approaches to service quality in retailing. Services Provided by retailers Approaches to service quality in retailing QM0021: STATISTICAL PROCESS CONTROL 1 Write short notes on: (a) Process management (b) Types of data Short notes on process management Short notes on Types of data 2 What is process capability? Define process capability index. Explain Cp index and Cpk Index. Meaning of process capability Definition of process capability index Explanation of Cp index and Cpk index 3 What is ‘mean’ and ‘median’? How do you calculate mean and median? Calculate the mean and median of the following data: 54, 56, 23, 65, 34, 71, 56, 39. Meaning of mean and median Mention the formula to calculate mean and median Calculation of mean and median of the given data 4 What are the properties of ‘probability’? Explain about ‘normal distribution’ in brief. Properties of ‘probability’ Meaning of normal distribution Characteristics of normal distribution 5 Define ‘hypothesis testing’. Explain ‘null hypotheses’ and ‘alternative hypothesis’. Definition of hypothesis testing Explanation of ‘null hypothesis’ and ‘alternative hypothesis’ 6 What is a control chart? What are the various control charts for attributes? Explain ‘p’ chart in detail. Meaning of ‘control chart’ List the various control charts for attributes Explanation of ‘p’ chart QM0022: TQM TOOLS AND TECHNIQUES 1 Describe the principles of ‘Total Quality Management (TQM)’. Description of each of the principles of TQM:- top management involvement, customer- oriented approach, employee empowerment, continuous improvement, supplier relationships, performance measures 2 List the seven basic quality control tools. Describe any three of them. Listing the seven basic quality control tools Description of any three quality control tools 3 Write short notes on the following: (a) Quality circles (b) Six Sigma Methodology 4 What is meant by ‘Kaizen’?What are the benefitsof Kaizen?Explain the ‘PDCA’ cycle. Meaning of Kaizen Benefits of Kaizen Explanation of PDCA 5 What is ‘FMEA’? Explain the concept of ‘Risk Priority Number’. Meaning of FMEA
www.smusolvedassignments.com Concept of ‘Risk Priority Number’. 6 Write short notes on the following: (a) Benchmarking (b) Just-In-Time (JIT)

Recommended

Smu mba sem 3 tqm summer 2015 assignments
Smu mba sem 3 tqm summer 2015 assignmentsSmu mba sem 3 tqm summer 2015 assignments
Smu mba sem 3 tqm summer 2015 assignmentssolved_assignments
 
SMU MBA SPRING 2014 TQM 3rd sem
SMU MBA SPRING 2014 TQM 3rd sem SMU MBA SPRING 2014 TQM 3rd sem
SMU MBA SPRING 2014 TQM 3rd sem smumbahelp
 
Total Quality Management 2Mark Materials and Question Bank
Total Quality Management 2Mark Materials and Question BankTotal Quality Management 2Mark Materials and Question Bank
Total Quality Management 2Mark Materials and Question BankSanthosh Kumar
 
Bba303 quality management
Bba303 quality managementBba303 quality management
Bba303 quality managementsmumbahelp
 
Importan refrence of quality
Importan refrence of qualityImportan refrence of quality
Importan refrence of qualityali8055
 
Product Quality
Product QualityProduct Quality
Product QualitySajith91
 
Bba303 quality management
Bba303 quality managementBba303 quality management
Bba303 quality managementsmumbahelp
 
Tqm
TqmTqm
Tqmshelly hanspal
 

Recommended

Smu mba sem 3 tqm summer 2015 assignments
Smu mba sem 3 tqm summer 2015 assignmentsSmu mba sem 3 tqm summer 2015 assignments
Smu mba sem 3 tqm summer 2015 assignmentssolved_assignments
 
SMU MBA SPRING 2014 TQM 3rd sem
SMU MBA SPRING 2014 TQM 3rd sem SMU MBA SPRING 2014 TQM 3rd sem
SMU MBA SPRING 2014 TQM 3rd sem smumbahelp
 
Total Quality Management 2Mark Materials and Question Bank
Total Quality Management 2Mark Materials and Question BankTotal Quality Management 2Mark Materials and Question Bank
Total Quality Management 2Mark Materials and Question BankSanthosh Kumar
 
Bba303 quality management
Bba303 quality managementBba303 quality management
Bba303 quality managementsmumbahelp
 
Importan refrence of quality
Importan refrence of qualityImportan refrence of quality
Importan refrence of qualityali8055
 
Product Quality
Product QualityProduct Quality
Product QualitySajith91
 
Bba303 quality management
Bba303 quality managementBba303 quality management
Bba303 quality managementsmumbahelp
 
Tqm
TqmTqm
Tqmshelly hanspal
 
Introduction to quality and total quality management1
Introduction to quality and total quality management1Introduction to quality and total quality management1
Introduction to quality and total quality management1Prof (Dr.) Chamaru De Alwis
 
Smu mba sem 3 om summer 2015 assignments
Smu mba sem 3 om summer 2015 assignmentsSmu mba sem 3 om summer 2015 assignments
Smu mba sem 3 om summer 2015 assignmentssolved_assignments
 
Om 0016 quality management
Om 0016 quality managementOm 0016 quality management
Om 0016 quality managementsmumbahelp
 
Quality , Meaning of Quality
Quality , Meaning of QualityQuality , Meaning of Quality
Quality , Meaning of QualityKamalendra Singh
 
What is quality
What is qualityWhat is quality
What is qualityVibhor Mathur
 
Ankur Chhajer - TQM
Ankur Chhajer - TQMAnkur Chhajer - TQM
Ankur Chhajer - TQMankurchhajer29
 
Customer Service
Customer ServiceCustomer Service
Customer ServiceMonil Sheth
 
Defining quality
Defining qualityDefining quality
Defining qualityacamarota
 
Ge6757 unit 1
Ge6757 unit 1Ge6757 unit 1
Ge6757 unit 1Soma Sundar
 
SMU mba sem 4 tqm fall 2014 assignments
SMU mba sem 4 tqm fall 2014 assignmentsSMU mba sem 4 tqm fall 2014 assignments
SMU mba sem 4 tqm fall 2014 assignmentssolved_assignments
 
Tqm vtumba module 1
Tqm vtumba module 1Tqm vtumba module 1
Tqm vtumba module 1Bhavani B S Pooja
 
Total Quality Management
Total Quality ManagementTotal Quality Management
Total Quality ManagementAnup Mohan
 
Tqm
TqmTqm
Tqmnawafino
 
Quality Function Deployment PPT Slide Template
Quality Function Deployment PPT Slide TemplateQuality Function Deployment PPT Slide Template
Quality Function Deployment PPT Slide TemplatePresentationLoad
 
Unit-I Introduction
Unit-I IntroductionUnit-I Introduction
Unit-I IntroductionDr.Raja R
 
Session
SessionSession
SessionZuraiz Suleman
 
Quality function deployment alitalia's qfd implementation
Quality function deployment alitalia's qfd implementationQuality function deployment alitalia's qfd implementation
Quality function deployment alitalia's qfd implementationBurak Soydaş
 
Qm0013 quality management tools
Qm0013 quality management toolsQm0013 quality management tools
Qm0013 quality management toolssmumbahelp
 
Improvement of quality awareness using six sigma methodology for achieving hi...
Improvement of quality awareness using six sigma methodology for achieving hi...Improvement of quality awareness using six sigma methodology for achieving hi...
Improvement of quality awareness using six sigma methodology for achieving hi...iaemedu
 
Quality Function Deployment (Qfd)
Quality Function Deployment (Qfd)Quality Function Deployment (Qfd)
Quality Function Deployment (Qfd)agustini Nyotorahardjo
 
SMU mba sem 3 hcs fall 2014 assignments
SMU mba sem 3 hcs fall 2014 assignmentsSMU mba sem 3 hcs fall 2014 assignments
SMU mba sem 3 hcs fall 2014 assignmentssolved_assignments
 
Smu mba sem 3 marketing fall 2016 assignments
Smu mba sem 3 marketing fall 2016 assignmentsSmu mba sem 3 marketing fall 2016 assignments
Smu mba sem 3 marketing fall 2016 assignmentssolved_assignments
 

More Related Content

What's hot

Introduction to quality and total quality management1
Introduction to quality and total quality management1Introduction to quality and total quality management1
Introduction to quality and total quality management1Prof (Dr.) Chamaru De Alwis
 
Smu mba sem 3 om summer 2015 assignments
Smu mba sem 3 om summer 2015 assignmentsSmu mba sem 3 om summer 2015 assignments
Smu mba sem 3 om summer 2015 assignmentssolved_assignments
 
Om 0016 quality management
Om 0016 quality managementOm 0016 quality management
Om 0016 quality managementsmumbahelp
 
Quality , Meaning of Quality
Quality , Meaning of QualityQuality , Meaning of Quality
Quality , Meaning of QualityKamalendra Singh
 
Customer Service
Customer ServiceCustomer Service
Customer ServiceMonil Sheth
 
Defining quality
Defining qualityDefining quality
Defining qualityacamarota
 
SMU mba sem 4 tqm fall 2014 assignments
SMU mba sem 4 tqm fall 2014 assignmentsSMU mba sem 4 tqm fall 2014 assignments
SMU mba sem 4 tqm fall 2014 assignmentssolved_assignments
 
Total Quality Management
Total Quality ManagementTotal Quality Management
Total Quality ManagementAnup Mohan
 
Quality Function Deployment PPT Slide Template
Quality Function Deployment PPT Slide TemplateQuality Function Deployment PPT Slide Template
Quality Function Deployment PPT Slide TemplatePresentationLoad
 
Unit-I Introduction
Unit-I IntroductionUnit-I Introduction
Unit-I IntroductionDr.Raja R
 
Quality function deployment alitalia's qfd implementation
Quality function deployment alitalia's qfd implementationQuality function deployment alitalia's qfd implementation
Quality function deployment alitalia's qfd implementationBurak Soydaş
 
Qm0013 quality management tools
Qm0013 quality management toolsQm0013 quality management tools
Qm0013 quality management toolssmumbahelp
 
Improvement of quality awareness using six sigma methodology for achieving hi...
Improvement of quality awareness using six sigma methodology for achieving hi...Improvement of quality awareness using six sigma methodology for achieving hi...
Improvement of quality awareness using six sigma methodology for achieving hi...iaemedu
 

What's hot (20)

Introduction to quality and total quality management1
Introduction to quality and total quality management1Introduction to quality and total quality management1
Introduction to quality and total quality management1
 
Smu mba sem 3 om summer 2015 assignments
Smu mba sem 3 om summer 2015 assignmentsSmu mba sem 3 om summer 2015 assignments
Smu mba sem 3 om summer 2015 assignments
 
Om 0016 quality management
Om 0016 quality managementOm 0016 quality management
Om 0016 quality management
 
Quality , Meaning of Quality
Quality , Meaning of QualityQuality , Meaning of Quality
Quality , Meaning of Quality
 
What is quality
What is qualityWhat is quality
What is quality
 
Ankur Chhajer - TQM
Ankur Chhajer - TQMAnkur Chhajer - TQM
Ankur Chhajer - TQM
 
Customer Service
Customer ServiceCustomer Service
Customer Service
 
Defining quality
Defining qualityDefining quality
Defining quality
 
Ge6757 unit 1
Ge6757 unit 1Ge6757 unit 1
Ge6757 unit 1
 
SMU mba sem 4 tqm fall 2014 assignments
SMU mba sem 4 tqm fall 2014 assignmentsSMU mba sem 4 tqm fall 2014 assignments
SMU mba sem 4 tqm fall 2014 assignments
 
Tqm vtumba module 1
Tqm vtumba module 1Tqm vtumba module 1
Tqm vtumba module 1
 
Total Quality Management
Total Quality ManagementTotal Quality Management
Total Quality Management
 
Tqm
TqmTqm
Tqm
 
Quality Function Deployment PPT Slide Template
Quality Function Deployment PPT Slide TemplateQuality Function Deployment PPT Slide Template
Quality Function Deployment PPT Slide Template
 
Unit-I Introduction
Unit-I IntroductionUnit-I Introduction
Unit-I Introduction
 
Session
SessionSession
Session
 
Quality function deployment alitalia's qfd implementation
Quality function deployment alitalia's qfd implementationQuality function deployment alitalia's qfd implementation
Quality function deployment alitalia's qfd implementation
 
Qm0013 quality management tools
Qm0013 quality management toolsQm0013 quality management tools
Qm0013 quality management tools
 
Improvement of quality awareness using six sigma methodology for achieving hi...
Improvement of quality awareness using six sigma methodology for achieving hi...Improvement of quality awareness using six sigma methodology for achieving hi...
Improvement of quality awareness using six sigma methodology for achieving hi...
 
Quality Function Deployment (Qfd)
Quality Function Deployment (Qfd)Quality Function Deployment (Qfd)
Quality Function Deployment (Qfd)
 

Viewers also liked

SMU mba sem 3 hcs fall 2014 assignments
SMU mba sem 3 hcs fall 2014 assignmentsSMU mba sem 3 hcs fall 2014 assignments
SMU mba sem 3 hcs fall 2014 assignmentssolved_assignments
 
Smu mba sem 3 marketing fall 2016 assignments
Smu mba sem 3 marketing fall 2016 assignmentsSmu mba sem 3 marketing fall 2016 assignments
Smu mba sem 3 marketing fall 2016 assignmentssolved_assignments
 
Smu bba sem 5 fall 2016 assignments
Smu bba sem 5 fall 2016 assignmentsSmu bba sem 5 fall 2016 assignments
Smu bba sem 5 fall 2016 assignmentssolved_assignments
 
Smu mba sem 4 mis fall 2016 assignments
Smu mba sem 4 mis fall 2016 assignmentsSmu mba sem 4 mis fall 2016 assignments
Smu mba sem 4 mis fall 2016 assignmentssolved_assignments
 
Smu mba sem 3 finance summer 2016 assignments
Smu mba sem 3 finance summer 2016 assignmentsSmu mba sem 3 finance summer 2016 assignments
Smu mba sem 3 finance summer 2016 assignmentssolved_assignments
 
SMU BCA SUMMER 2014 ASSIGNMENTS
SMU BCA SUMMER 2014 ASSIGNMENTSSMU BCA SUMMER 2014 ASSIGNMENTS
SMU BCA SUMMER 2014 ASSIGNMENTSsolved_assignments
 
SEM 1 BBA SUMMER DRIVE ASSIGNMENTS
SEM 1 BBA SUMMER DRIVE ASSIGNMENTSSEM 1 BBA SUMMER DRIVE ASSIGNMENTS
SEM 1 BBA SUMMER DRIVE ASSIGNMENTSsolved_assignments
 
SMU mba sem 4 banking fall 2014 assignments
SMU mba sem 4 banking fall 2014 assignmentsSMU mba sem 4 banking fall 2014 assignments
SMU mba sem 4 banking fall 2014 assignmentssolved_assignments
 
SMU mba sem 4 hr fall 2014 assignments
SMU mba sem 4 hr fall 2014 assignmentsSMU mba sem 4 hr fall 2014 assignments
SMU mba sem 4 hr fall 2014 assignmentssolved_assignments
 
Smu bba sem 5 bbr fall 2016 assignments
Smu bba sem 5 bbr fall 2016 assignmentsSmu bba sem 5 bbr fall 2016 assignments
Smu bba sem 5 bbr fall 2016 assignmentssolved_assignments
 
Smu mba sem 4 hr fall 2016 assignments
Smu mba sem 4 hr fall 2016 assignmentsSmu mba sem 4 hr fall 2016 assignments
Smu mba sem 4 hr fall 2016 assignmentssolved_assignments
 
SMU SEM 3 HR Summer 2014 ASSIGNMENTS
SMU SEM 3 HR Summer 2014 ASSIGNMENTSSMU SEM 3 HR Summer 2014 ASSIGNMENTS
SMU SEM 3 HR Summer 2014 ASSIGNMENTSsolved_assignments
 
SMU MBA SUMMER 2014 ASSIGNMENTS
SMU MBA SUMMER 2014 ASSIGNMENTSSMU MBA SUMMER 2014 ASSIGNMENTS
SMU MBA SUMMER 2014 ASSIGNMENTSsolved_assignments
 
Smu mba sem 4 marketing fall 2016 assignments
Smu mba sem 4 marketing fall 2016 assignmentsSmu mba sem 4 marketing fall 2016 assignments
Smu mba sem 4 marketing fall 2016 assignmentssolved_assignments
 
Smu mba sem 4 pm fall 2016 assignments
Smu mba sem 4 pm fall 2016 assignmentsSmu mba sem 4 pm fall 2016 assignments
Smu mba sem 4 pm fall 2016 assignmentssolved_assignments
 

Viewers also liked (18)

SMU mba sem 3 hcs fall 2014 assignments
SMU mba sem 3 hcs fall 2014 assignmentsSMU mba sem 3 hcs fall 2014 assignments
SMU mba sem 3 hcs fall 2014 assignments
 
Smu mba sem 3 marketing fall 2016 assignments
Smu mba sem 3 marketing fall 2016 assignmentsSmu mba sem 3 marketing fall 2016 assignments
Smu mba sem 3 marketing fall 2016 assignments
 
Assgnmnts
AssgnmntsAssgnmnts
Assgnmnts
 
Smu bba sem 5 fall 2016 assignments
Smu bba sem 5 fall 2016 assignmentsSmu bba sem 5 fall 2016 assignments
Smu bba sem 5 fall 2016 assignments
 
Smu mba sem 4 mis fall 2016 assignments
Smu mba sem 4 mis fall 2016 assignmentsSmu mba sem 4 mis fall 2016 assignments
Smu mba sem 4 mis fall 2016 assignments
 
Smu mba sem 3 finance summer 2016 assignments
Smu mba sem 3 finance summer 2016 assignmentsSmu mba sem 3 finance summer 2016 assignments
Smu mba sem 3 finance summer 2016 assignments
 
MB0041 Financial Accounting
MB0041 Financial AccountingMB0041 Financial Accounting
MB0041 Financial Accounting
 
SMU BCA SUMMER 2014 ASSIGNMENTS
SMU BCA SUMMER 2014 ASSIGNMENTSSMU BCA SUMMER 2014 ASSIGNMENTS
SMU BCA SUMMER 2014 ASSIGNMENTS
 
SEM 1 BBA SUMMER DRIVE ASSIGNMENTS
SEM 1 BBA SUMMER DRIVE ASSIGNMENTSSEM 1 BBA SUMMER DRIVE ASSIGNMENTS
SEM 1 BBA SUMMER DRIVE ASSIGNMENTS
 
SMU mba sem 4 banking fall 2014 assignments
SMU mba sem 4 banking fall 2014 assignmentsSMU mba sem 4 banking fall 2014 assignments
SMU mba sem 4 banking fall 2014 assignments
 
Nmims Dec 2016 Assignments
Nmims Dec 2016 AssignmentsNmims Dec 2016 Assignments
Nmims Dec 2016 Assignments
 
SMU mba sem 4 hr fall 2014 assignments
SMU mba sem 4 hr fall 2014 assignmentsSMU mba sem 4 hr fall 2014 assignments
SMU mba sem 4 hr fall 2014 assignments
 
Smu bba sem 5 bbr fall 2016 assignments
Smu bba sem 5 bbr fall 2016 assignmentsSmu bba sem 5 bbr fall 2016 assignments
Smu bba sem 5 bbr fall 2016 assignments
 
Smu mba sem 4 hr fall 2016 assignments
Smu mba sem 4 hr fall 2016 assignmentsSmu mba sem 4 hr fall 2016 assignments
Smu mba sem 4 hr fall 2016 assignments
 
SMU SEM 3 HR Summer 2014 ASSIGNMENTS
SMU SEM 3 HR Summer 2014 ASSIGNMENTSSMU SEM 3 HR Summer 2014 ASSIGNMENTS
SMU SEM 3 HR Summer 2014 ASSIGNMENTS
 
SMU MBA SUMMER 2014 ASSIGNMENTS
SMU MBA SUMMER 2014 ASSIGNMENTSSMU MBA SUMMER 2014 ASSIGNMENTS
SMU MBA SUMMER 2014 ASSIGNMENTS
 
Smu mba sem 4 marketing fall 2016 assignments
Smu mba sem 4 marketing fall 2016 assignmentsSmu mba sem 4 marketing fall 2016 assignments
Smu mba sem 4 marketing fall 2016 assignments
 
Smu mba sem 4 pm fall 2016 assignments
Smu mba sem 4 pm fall 2016 assignmentsSmu mba sem 4 pm fall 2016 assignments
Smu mba sem 4 pm fall 2016 assignments
 

Similar to Sem 3 tqm spring assignments

Smu mba sem 3 tqm fall 2015 assignments
Smu mba sem 3 tqm fall 2015 assignmentsSmu mba sem 3 tqm fall 2015 assignments
Smu mba sem 3 tqm fall 2015 assignmentssolved_assignments
 
Smu mba sem 3 tqm fall 2016 assignments
Smu mba sem 3 tqm fall 2016 assignmentsSmu mba sem 3 tqm fall 2016 assignments
Smu mba sem 3 tqm fall 2016 assignmentssolved_assignments
 
Smu mba sem 4 tqm winter 2016 assignments
Smu mba sem 4 tqm winter 2016 assignmentsSmu mba sem 4 tqm winter 2016 assignments
Smu mba sem 4 tqm winter 2016 assignmentssolved_assignments
 
Smu mba sem 4 pm winter 2016 assignments
Smu mba sem 4 pm winter 2016 assignmentsSmu mba sem 4 pm winter 2016 assignments
Smu mba sem 4 pm winter 2016 assignmentssolved_assignments
 
Smu mba sem 4 tqm winter 2015 assignments
Smu mba sem 4 tqm winter 2015 assignmentsSmu mba sem 4 tqm winter 2015 assignments
Smu mba sem 4 tqm winter 2015 assignmentssolved_assignments
 
Smu mba sem 4 tqm summer 2016 assignments
Smu mba sem 4 tqm summer 2016 assignmentsSmu mba sem 4 tqm summer 2016 assignments
Smu mba sem 4 tqm summer 2016 assignmentssolved_assignments
 
Smu mba sem 4 pm summer 2016 assignments
Smu mba sem 4 pm summer 2016 assignmentsSmu mba sem 4 pm summer 2016 assignments
Smu mba sem 4 pm summer 2016 assignmentsPradeep Sharma
 
SQ Lecture Ten - Improving Service Quality and Productivity (Ch 14)
SQ Lecture Ten - Improving Service Quality and Productivity (Ch 14)SQ Lecture Ten - Improving Service Quality and Productivity (Ch 14)
SQ Lecture Ten - Improving Service Quality and Productivity (Ch 14)SQAdvisor
 
Qm0013 quality management tools
Qm0013 quality management toolsQm0013 quality management tools
Qm0013 quality management toolssmumbahelp
 
Qm0013 quality management tools
Qm0013 quality management toolsQm0013 quality management tools
Qm0013 quality management toolssmumbahelp
 
TQM 4th SEMESTER WINTER 2013 SOLVED ASSIGNMENTS
TQM 4th SEMESTER WINTER 2013 SOLVED ASSIGNMENTSTQM 4th SEMESTER WINTER 2013 SOLVED ASSIGNMENTS
TQM 4th SEMESTER WINTER 2013 SOLVED ASSIGNMENTSsmumbahelp
 
service quality manager certification
service quality manager certificationservice quality manager certification
service quality manager certificationVskills
 
Bba303 quality management
Bba303 quality managementBba303 quality management
Bba303 quality managementsmumbahelp
 
Smu mba sem 4 pm summer 2015 assignments
Smu mba sem 4 pm summer 2015 assignmentsSmu mba sem 4 pm summer 2015 assignments
Smu mba sem 4 pm summer 2015 assignmentssolved_assignments
 
Bba 303 quality management
Bba 303 quality managementBba 303 quality management
Bba 303 quality managementsmumbahelp
 
BPR - Benchmarking, Process Analysis, Incentives, Motivation, Quality & Trends
BPR - Benchmarking, Process Analysis, Incentives, Motivation, Quality & TrendsBPR - Benchmarking, Process Analysis, Incentives, Motivation, Quality & Trends
BPR - Benchmarking, Process Analysis, Incentives, Motivation, Quality & TrendsRajesh Timane, PhD
 

Similar to Sem 3 tqm spring assignments (20)

Smu mba sem 3 tqm fall 2015 assignments
Smu mba sem 3 tqm fall 2015 assignmentsSmu mba sem 3 tqm fall 2015 assignments
Smu mba sem 3 tqm fall 2015 assignments
 
Smu mba sem 3 tqm fall 2016 assignments
Smu mba sem 3 tqm fall 2016 assignmentsSmu mba sem 3 tqm fall 2016 assignments
Smu mba sem 3 tqm fall 2016 assignments
 
Sem3 tqm springassignments
Sem3 tqm springassignmentsSem3 tqm springassignments
Sem3 tqm springassignments
 
Smu mba sem 4 tqm winter 2016 assignments
Smu mba sem 4 tqm winter 2016 assignmentsSmu mba sem 4 tqm winter 2016 assignments
Smu mba sem 4 tqm winter 2016 assignments
 
Smu mba sem 4 pm winter 2016 assignments
Smu mba sem 4 pm winter 2016 assignmentsSmu mba sem 4 pm winter 2016 assignments
Smu mba sem 4 pm winter 2016 assignments
 
Smu mba sem 4 tqm winter 2015 assignments
Smu mba sem 4 tqm winter 2015 assignmentsSmu mba sem 4 tqm winter 2015 assignments
Smu mba sem 4 tqm winter 2015 assignments
 
Smu mba sem 4 tqm summer 2016 assignments
Smu mba sem 4 tqm summer 2016 assignmentsSmu mba sem 4 tqm summer 2016 assignments
Smu mba sem 4 tqm summer 2016 assignments
 
Smu mba sem 4 pm summer 2016 assignments
Smu mba sem 4 pm summer 2016 assignmentsSmu mba sem 4 pm summer 2016 assignments
Smu mba sem 4 pm summer 2016 assignments
 
SQ Lecture Ten - Improving Service Quality and Productivity (Ch 14)
SQ Lecture Ten - Improving Service Quality and Productivity (Ch 14)SQ Lecture Ten - Improving Service Quality and Productivity (Ch 14)
SQ Lecture Ten - Improving Service Quality and Productivity (Ch 14)
 
Qm0013 quality management tools
Qm0013 quality management toolsQm0013 quality management tools
Qm0013 quality management tools
 
Qm0013 quality management tools
Qm0013 quality management toolsQm0013 quality management tools
Qm0013 quality management tools
 
Pm0017 assignment spring_2016
Pm0017 assignment spring_2016Pm0017 assignment spring_2016
Pm0017 assignment spring_2016
 
TQM 4th SEMESTER WINTER 2013 SOLVED ASSIGNMENTS
TQM 4th SEMESTER WINTER 2013 SOLVED ASSIGNMENTSTQM 4th SEMESTER WINTER 2013 SOLVED ASSIGNMENTS
TQM 4th SEMESTER WINTER 2013 SOLVED ASSIGNMENTS
 
Mh0059
Mh0059Mh0059
Mh0059
 
Om0016 quality management
Om0016 quality managementOm0016 quality management
Om0016 quality management
 
service quality manager certification
service quality manager certificationservice quality manager certification
service quality manager certification
 
Bba303 quality management
Bba303 quality managementBba303 quality management
Bba303 quality management
 
Smu mba sem 4 pm summer 2015 assignments
Smu mba sem 4 pm summer 2015 assignmentsSmu mba sem 4 pm summer 2015 assignments
Smu mba sem 4 pm summer 2015 assignments
 
Bba 303 quality management
Bba 303 quality managementBba 303 quality management
Bba 303 quality management
 
BPR - Benchmarking, Process Analysis, Incentives, Motivation, Quality & Trends
BPR - Benchmarking, Process Analysis, Incentives, Motivation, Quality & TrendsBPR - Benchmarking, Process Analysis, Incentives, Motivation, Quality & Trends
BPR - Benchmarking, Process Analysis, Incentives, Motivation, Quality & Trends
 

Recently uploaded

A Critique of the Proposed National Education Policy Reform
A Critique of the Proposed National Education Policy ReformA Critique of the Proposed National Education Policy Reform
A Critique of the Proposed National Education Policy ReformChameera Dedduwage
 
Separation of Lanthanides/ Lanthanides and Actinides
Separation of Lanthanides/ Lanthanides and ActinidesSeparation of Lanthanides/ Lanthanides and Actinides
Separation of Lanthanides/ Lanthanides and ActinidesFatimaKhan178732
 
KSHARA STURA .pptx---KSHARA KARMA THERAPY (CAUSTIC THERAPY)————IMP.OF KSHARA ...
KSHARA STURA .pptx---KSHARA KARMA THERAPY (CAUSTIC THERAPY)————IMP.OF KSHARA ...KSHARA STURA .pptx---KSHARA KARMA THERAPY (CAUSTIC THERAPY)————IMP.OF KSHARA ...
KSHARA STURA .pptx---KSHARA KARMA THERAPY (CAUSTIC THERAPY)————IMP.OF KSHARA ...M56BOOKSTORE PRODUCT/SERVICE
 
Enzyme, Pharmaceutical Aids, Miscellaneous Last Part of Chapter no 5th.pdf
Enzyme, Pharmaceutical Aids, Miscellaneous Last Part of Chapter no 5th.pdfEnzyme, Pharmaceutical Aids, Miscellaneous Last Part of Chapter no 5th.pdf
Enzyme, Pharmaceutical Aids, Miscellaneous Last Part of Chapter no 5th.pdfSumit Tiwari
 
Contemporary philippine arts from the regions_PPT_Module_12 [Autosaved] (1).pptx
Contemporary philippine arts from the regions_PPT_Module_12 [Autosaved] (1).pptxContemporary philippine arts from the regions_PPT_Module_12 [Autosaved] (1).pptx
Contemporary philippine arts from the regions_PPT_Module_12 [Autosaved] (1).pptxRoyAbrique
 
Science 7 - LAND and SEA BREEZE and its Characteristics
Science 7 - LAND and SEA BREEZE and its CharacteristicsScience 7 - LAND and SEA BREEZE and its Characteristics
Science 7 - LAND and SEA BREEZE and its CharacteristicsKarinaGenton
 
Accessible design: Minimum effort, maximum impact
Accessible design: Minimum effort, maximum impactAccessible design: Minimum effort, maximum impact
Accessible design: Minimum effort, maximum impactdawncurless
 
Paris 2024 Olympic Geographies - an activity
Paris 2024 Olympic Geographies - an activityParis 2024 Olympic Geographies - an activity
Paris 2024 Olympic Geographies - an activityGeoBlogs
 
Sanyam Choudhary Chemistry practical.pdf
Sanyam Choudhary Chemistry practical.pdfSanyam Choudhary Chemistry practical.pdf
Sanyam Choudhary Chemistry practical.pdfsanyamsingh5019
 
MENTAL STATUS EXAMINATION format.docx
MENTAL STATUS EXAMINATION format.docxMENTAL STATUS EXAMINATION format.docx
MENTAL STATUS EXAMINATION format.docxPoojaSen20
 
Alper Gobel In Media Res Media Component
Alper Gobel In Media Res Media ComponentAlper Gobel In Media Res Media Component
Alper Gobel In Media Res Media ComponentInMediaRes1
 
Crayon Activity Handout For the Crayon A
Crayon Activity Handout For the Crayon ACrayon Activity Handout For the Crayon A
Crayon Activity Handout For the Crayon AUnboundStockton
 
Employee wellbeing at the workplace.pptx
Employee wellbeing at the workplace.pptxEmployee wellbeing at the workplace.pptx
Employee wellbeing at the workplace.pptxNirmalaLoungPoorunde1
 
Class 11 Legal Studies Ch-1 Concept of State .pdf
Class 11 Legal Studies Ch-1 Concept of State .pdfClass 11 Legal Studies Ch-1 Concept of State .pdf
Class 11 Legal Studies Ch-1 Concept of State .pdfakmcokerachita
 
SOCIAL AND HISTORICAL CONTEXT - LFTVD.pptx
SOCIAL AND HISTORICAL CONTEXT - LFTVD.pptxSOCIAL AND HISTORICAL CONTEXT - LFTVD.pptx
SOCIAL AND HISTORICAL CONTEXT - LFTVD.pptxiammrhaywood
 
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...EduSkills OECD
 
Mastering the Unannounced Regulatory Inspection
Mastering the Unannounced Regulatory InspectionMastering the Unannounced Regulatory Inspection
Mastering the Unannounced Regulatory InspectionSafetyChain Software
 

Recently uploaded (20)

A Critique of the Proposed National Education Policy Reform
A Critique of the Proposed National Education Policy ReformA Critique of the Proposed National Education Policy Reform
A Critique of the Proposed National Education Policy Reform
 
Separation of Lanthanides/ Lanthanides and Actinides
Separation of Lanthanides/ Lanthanides and ActinidesSeparation of Lanthanides/ Lanthanides and Actinides
Separation of Lanthanides/ Lanthanides and Actinides
 
Model Call Girl in Tilak Nagar Delhi reach out to us at 🔝9953056974🔝
Model Call Girl in Tilak Nagar Delhi reach out to us at 🔝9953056974🔝Model Call Girl in Tilak Nagar Delhi reach out to us at 🔝9953056974🔝
Model Call Girl in Tilak Nagar Delhi reach out to us at 🔝9953056974🔝
 
KSHARA STURA .pptx---KSHARA KARMA THERAPY (CAUSTIC THERAPY)————IMP.OF KSHARA ...
KSHARA STURA .pptx---KSHARA KARMA THERAPY (CAUSTIC THERAPY)————IMP.OF KSHARA ...KSHARA STURA .pptx---KSHARA KARMA THERAPY (CAUSTIC THERAPY)————IMP.OF KSHARA ...
KSHARA STURA .pptx---KSHARA KARMA THERAPY (CAUSTIC THERAPY)————IMP.OF KSHARA ...
 
Enzyme, Pharmaceutical Aids, Miscellaneous Last Part of Chapter no 5th.pdf
Enzyme, Pharmaceutical Aids, Miscellaneous Last Part of Chapter no 5th.pdfEnzyme, Pharmaceutical Aids, Miscellaneous Last Part of Chapter no 5th.pdf
Enzyme, Pharmaceutical Aids, Miscellaneous Last Part of Chapter no 5th.pdf
 
Contemporary philippine arts from the regions_PPT_Module_12 [Autosaved] (1).pptx
Contemporary philippine arts from the regions_PPT_Module_12 [Autosaved] (1).pptxContemporary philippine arts from the regions_PPT_Module_12 [Autosaved] (1).pptx
Contemporary philippine arts from the regions_PPT_Module_12 [Autosaved] (1).pptx
 
Science 7 - LAND and SEA BREEZE and its Characteristics
Science 7 - LAND and SEA BREEZE and its CharacteristicsScience 7 - LAND and SEA BREEZE and its Characteristics
Science 7 - LAND and SEA BREEZE and its Characteristics
 
Accessible design: Minimum effort, maximum impact
Accessible design: Minimum effort, maximum impactAccessible design: Minimum effort, maximum impact
Accessible design: Minimum effort, maximum impact
 
Paris 2024 Olympic Geographies - an activity
Paris 2024 Olympic Geographies - an activityParis 2024 Olympic Geographies - an activity
Paris 2024 Olympic Geographies - an activity
 
Sanyam Choudhary Chemistry practical.pdf
Sanyam Choudhary Chemistry practical.pdfSanyam Choudhary Chemistry practical.pdf
Sanyam Choudhary Chemistry practical.pdf
 
MENTAL STATUS EXAMINATION format.docx
MENTAL STATUS EXAMINATION format.docxMENTAL STATUS EXAMINATION format.docx
MENTAL STATUS EXAMINATION format.docx
 
Alper Gobel In Media Res Media Component
Alper Gobel In Media Res Media ComponentAlper Gobel In Media Res Media Component
Alper Gobel In Media Res Media Component
 
Crayon Activity Handout For the Crayon A
Crayon Activity Handout For the Crayon ACrayon Activity Handout For the Crayon A
Crayon Activity Handout For the Crayon A
 
Employee wellbeing at the workplace.pptx
Employee wellbeing at the workplace.pptxEmployee wellbeing at the workplace.pptx
Employee wellbeing at the workplace.pptx
 
Class 11 Legal Studies Ch-1 Concept of State .pdf
Class 11 Legal Studies Ch-1 Concept of State .pdfClass 11 Legal Studies Ch-1 Concept of State .pdf
Class 11 Legal Studies Ch-1 Concept of State .pdf
 
TataKelola dan KamSiber Kecerdasan Buatan v022.pdf
TataKelola dan KamSiber Kecerdasan Buatan v022.pdfTataKelola dan KamSiber Kecerdasan Buatan v022.pdf
TataKelola dan KamSiber Kecerdasan Buatan v022.pdf
 
SOCIAL AND HISTORICAL CONTEXT - LFTVD.pptx
SOCIAL AND HISTORICAL CONTEXT - LFTVD.pptxSOCIAL AND HISTORICAL CONTEXT - LFTVD.pptx
SOCIAL AND HISTORICAL CONTEXT - LFTVD.pptx
 
Model Call Girl in Bikash Puri Delhi reach out to us at 🔝9953056974🔝
Model Call Girl in Bikash Puri Delhi reach out to us at 🔝9953056974🔝Model Call Girl in Bikash Puri Delhi reach out to us at 🔝9953056974🔝
Model Call Girl in Bikash Puri Delhi reach out to us at 🔝9953056974🔝
 
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...
 
Mastering the Unannounced Regulatory Inspection
Mastering the Unannounced Regulatory InspectionMastering the Unannounced Regulatory Inspection
Mastering the Unannounced Regulatory Inspection
 

Sem 3 tqm spring assignments

  • 1. www.smusolvedassignments.com FOR SOLVED ASSIGNMENTS AT NOMINAL COST VISIT WWW.SMUSOLVEDASSIGNMENTS.COM Or Mail us at solvemyassignments@gmail.com SEM 3 TQM 1 Define the term ‘quality’. Explain the dimensions of quality. Definition of the term ‘quality’ Dimensions of quality 2 What is meant by “customers’ perception of quality”? Explain the factors that influence customers’ perception of quality. Meaning of customer’s perception of quality Factors that influence customer’s perception of quality 3 Explain the following with an example: (a) Quality policy (b) Quality objectives Explanation of Quality policy Explanation of Quality objectives 4 Describe the principles of quality management system. Eight principles of quality management system 5 Explain the concept of productivity. How do you calculate productivity? List the factors affecting productivity. Meaning and concept of productivity Calculation of productivity Listing the factors affecting productivity 6 Write short notes on the following: (a) Quality audit (b) Supplier Selection Short notes on ‘Quality audits’ Short notes on ‘Supplier Selection’ QM 0020- Quality in Service Industries 1 Discuss the Capability Maturity Model Integration(CMMI) Explanation of CMMI CMMI constellations CMMI maturity levels 2 Explain the five dimensions of Service Quality given by Parasuraman, Zeithaml and Berry, to evaluate the service gap. Definition of Service quality Explanation of five dimensions of Service quality 3 SERVQUAL is a diagnostic tool that uncovers a firm’s broad weaknesses and strengths in the area of service quality. It is veryuseful in measuring quality in service sectors. Discuss the SERVQUAL concept in detail. Definition of SERVQUAL Explanation of SERVQUAL concept 4 Explain the various reasons for Service failure and also the two types of service failure. Explanation of service failure and its two types Reasons for service failure
  • 2. www.smusolvedassignments.com 5 Give reasons why providing high-quality service depends on efficient co-ordination between different functional areas/departments of an organisation. Explanation of the role of different departments in managing service quality Steps in providing high-service quality 6. Explain the various services provided by retailers. Also explain the various approaches to service quality in retailing. Services Provided by retailers Approaches to service quality in retailing QM0021: STATISTICAL PROCESS CONTROL 1 Write short notes on: (a) Process management (b) Types of data Short notes on process management Short notes on Types of data 2 What is process capability? Define process capability index. Explain Cp index and Cpk Index. Meaning of process capability Definition of process capability index Explanation of Cp index and Cpk index 3 What is ‘mean’ and ‘median’? How do you calculate mean and median? Calculate the mean and median of the following data: 54, 56, 23, 65, 34, 71, 56, 39. Meaning of mean and median Mention the formula to calculate mean and median Calculation of mean and median of the given data 4 What are the properties of ‘probability’? Explain about ‘normal distribution’ in brief. Properties of ‘probability’ Meaning of normal distribution Characteristics of normal distribution 5 Define ‘hypothesis testing’. Explain ‘null hypotheses’ and ‘alternative hypothesis’. Definition of hypothesis testing Explanation of ‘null hypothesis’ and ‘alternative hypothesis’ 6 What is a control chart? What are the various control charts for attributes? Explain ‘p’ chart in detail. Meaning of ‘control chart’ List the various control charts for attributes Explanation of ‘p’ chart QM0022: TQM TOOLS AND TECHNIQUES 1 Describe the principles of ‘Total Quality Management (TQM)’. Description of each of the principles of TQM:- top management involvement, customer- oriented approach, employee empowerment, continuous improvement, supplier relationships, performance measures 2 List the seven basic quality control tools. Describe any three of them. Listing the seven basic quality control tools Description of any three quality control tools 3 Write short notes on the following: (a) Quality circles (b) Six Sigma Methodology 4 What is meant by ‘Kaizen’?What are the benefitsof Kaizen?Explain the ‘PDCA’ cycle. Meaning of Kaizen Benefits of Kaizen Explanation of PDCA 5 What is ‘FMEA’? Explain the concept of ‘Risk Priority Number’. Meaning of FMEA
  • 3. www.smusolvedassignments.com Concept of ‘Risk Priority Number’. 6 Write short notes on the following: (a) Benchmarking (b) Just-In-Time (JIT)