Retail Sales , Call Center Representative , Vet Tech

1. Rachel H. Trout
2612 Suntree Lane, Plano TX 75025
Phone: (214)770-8828 Email: racheltrout13@gmail.com
Sales Manager
Experienced business professional with track record of taking on new challenges and successfully improving existing
practices; Result oriented decisive business manager with proven expertise in sales and administration; Enthusiastic team
leader with high degree of personal integrity and exceptional teambuilding skills; Flexible and adaptable team player with
ability to balance multiple priorities and to multitask; History of excelling in new and ever changing environments during 19+
years of experience in veterinary medicine and retail industry
CORE COMPETENCIES & KEY SKILLS
• In-depth knowledge of retail store operations management
• Demonstrated the ability to drive sales
• Hands on functional experience in retail store financial
reconciliation
• Comprehensive experience in managing inventory
• Proven record in successful collaboration with cross-
functional teams
• Successful partnering with internal and external clients
• Hands on functional experience in vendor interactions and
relationships
• Demonstrated ability to lead by example
• Proven proactive and creative problem solving ability
• Exceptional customer service skills
• Strong focus on objective and management of quality,
schedule and people
• Excellent interpersonal and communication skills
• Strong mentoring and coaching skills
• Proficient computer skills in Microsoft Word, Excel and
Outlook, Photoshop, ASIMS
PROFESSIONAL EXPERIENCE
Francesca’s Boutique - Plano, TX 2009 – 2015
Retail Store Manager
• Driving business results by maximizing daily sales plans
• Financial responsibilities: Financial audits, stacking, tracking and reporting; Managing expenses; Payroll; Bank deposits
• Business management and sales administration
 Development of sales strategies and tracking results to ensure meeting sales goals
 Assessment of inventory levels relative to sales estimates and replenishment planning
 Planning, coordination and reporting of year end physical inventory
 Order processing and management
 Damage control and loss management
• Employee management
 Attracting, hiring and managing employees
 Coaching employee team to reach their fullest potential and to optimize customer experience
 Evaluation of employees performance including developmental feedback that empowers and motivates
 Generation of optimal employee schedule in order to maximize sales potential
• Acted as a liaison between store team, district team leader, regional director, HR and store operations
• Special projects management:
 Opening new district stores: Evaluating and refining prescribed store layout; Applying best practices to attract customers
and to optimize sales by utilizing inventive visual merchandising
 Revamping other district stores
• Accomplishments
 Consistently exceeded monthly sales goals
 Developed and implemented best practices for store financial reconciliation based on a creation of inventive visual
merchandising, resulting in two district stores migrating from status red within 1 month and exceeding sales goals the
following month and each consecutive month there after.
 Demonstrated leadership on best practices implementation tactics resulting in a receipt of a special corporate award for
excellence and top performance for the region
Saxon Mortgage Company FT Worth, TX 20001--20003
Center Representative
Used dialer system to answer inbound and out bound calls
Took payments by phone
Solved customer issues with mortgage questions

2. Took detailed notes on every call to insure next CSR would know how to handle the situation.
183 Animal Hospital – Irving, Texas 1997 - 2008
Veterinary Technician
12 years experience, veterinary medicine
Activities included: Opening and closing hospitals; Coordinating employee schedule; Anesthesia calculation and administration;
General surgery assistance; Post operation monitoring and medicine administration
EDUCATION
Northlake Community College – Art/Photography