1. Tamara Duclona
2200 N. Sherman Circle #406 Miramar, FL 33025 tamarad15@yahoo.com (786) 269-5544
Experienced Professional with expertise in Data Entry, Microsoft Office, Reporting,
Internal and External Customer Service.
SUMMARY OF QUALIFICATIONS
 Nine years of experience in a variety of capacities including Data Entry, Data Management and Customer Service.
 Proven self-starter,working independently and as a team player, while contributing to the company’s success.
 Utilize excellent business judgment and time management skills to balance efforts in the field, multi-tasking to
ensure deadlines are consistently met.
 Ability to communicate in French and Creole. Able to understand French and Spanish.
TECHNICAL SKILLS
PLATFORMS AND TOOLS
 Software: MS Word, MS Excel, MS Outlook, MS PowerPoint and Outlook Express.
 Operating Systems: Windows XP Professional, Windows 7, and Windows Vista
 Office Machines: PC,10-Key Touch, Copier, Fax, Phone System, HP Printers
 Data Entry and Typing: 35 WPM
PROFESSIONAL EXPERIENCE
CUSTOMERSERVICEREPRESENTATIVE– Asurion, (Full-Time) January 2013-Present
Redwood, CA
Asurion, CCR entails:
 Heavy Clerical support including filing, organizing, and correcting documents that outlined improvement methods for individuals
providing frontline support;
 Have exceptionalverbalandwrittencommunications skills in ordertocompose emails andcreate proceduraldocumentsand memos;
 Have knowledge and understanding to document and maintain data including operations opportunities and accomplishments;
 Provide exceptional daily customer service support internally and externally;
 Utilized discretionfordifferentfinancialarrangements appliedforservices includingarrangements with billing,collectionofdeposits
and payments;
 Familiar with company databases in order to close contracts, update customer information and document account changes.
Office Administrator-Rosaire’s Quality Care,Inc. (Full-Time) January 2005-Present
North Miami Beach, FL
Office Administrator entails:
 Responsible for incoming patients charts, updating information of charts.
 Have knowledge of the client’s services;
 Responsible forbilling paymentthrough Web-Portals,suchas Medicaid,Med-Waiver,Sandata,Med3000&CMS1500paperclaims,
billing related issues.
 Arranging meetingsfor parentsand patientsfortheirPlan ofCare and gettingprescriptions fromthe doctor’s forapprovalofservices
in the home for Personal Care Supports.
 Supervising Staff by monitoring and evaluation; hiring and firing of staff.
 Arranging meetings for recruitment of new patients at various places such as: schools, Pediatrics, and community -based center

2. Tamara Duclona
2200 N. Sherman Circle #406 Miramar, FL 33025 tamarad15@yahoo.com (786) 269-5544
CUSTOMERSERVICEREPRESENTATIVE – MCI June 2000 – May 2005
St. Petersburg, FL
MCI, CCR Supervisor
 Have exceptionalverbalandwrittencommunications skills in ordertocompose emails andcreate proceduraldocumentsand memos;
 Heavy Clerical support including filing, organizing, and correcting documents that outlined improvement methods for individuals
providing frontline support;
 Have the ability to work unsupervised and meet deadlines.
 Using discretion on directing clients to the appropriate departments.
 Obtain sensitive customer information such as credit records fromreporting agencies.
 Check to ensure that appropriate changes were made to resolve customers' issues.
EDUCATION
BROWARDCOLLEGE Current
BA of Science Candidate Social Services