1. RICHARD C. CARLSON
Technical & Quality Management Professional
1291 Windsor Edinburg Rd (609) 443-1233 (home) rclarecarlson@aol.com
West Windsor, NJ 08550 (609) 306-1147 (cell)
Technical Professional with experience working with and supervising both professional sales and cus-
tomer service staffs. Expertise in building strong customer relationships. Quality Assurance profes-
sional with experience developing and implementing Quality Improvement programs. Responsibilities
have focused on quality/operational programs such as ISO 9001 as well as government permitting and
HSE conformance. Also documented standard operating procedures and product/process requirements.
Bachelor of Science in Chemical Engineering with a track record of learning and understanding new sci-
ence and innovations.
Key Areas of Expertise
- Staff Organization - Project Management - Time Management
- Effective Communications - Training - Team Support
- Problem Solving - Quality Improvement
Summary of Areas of Focus
While Regional Technical Manager, provided technical assistance to film laboratory customers with pro-
jects that included monitoring quality levels, film process design, chemical solution mixing and distribu-
tion, steady state system improvement and handling of hazardous materials. Early in career was Techni-
cal Services Supervisor of both the quality assurance and equipment maintenance staffs in Kodak’s film
processing laboratory.
As a Quality Manager, I am a coach and facilitator. I believe the key to successful quality improvement is
to establish meaningful metrics and engage all employees in implementing them. This involves recog-
nizing each individual’s abilities and interests and employing them in supporting the team most effec-
tively. I take pride in improving operational efficiencies and product quality and get great satisfaction in
developing people to be successful within the organization.
My career objective is to utilize my technical knowledge/background along with my quality improvement
and management skills to contribute to a growing and professional organization.
PROFESSIONAL EXPERIENCE
Customer Relationship Management:
• Negotiated annual agreements with key Kodak customers in the Eastern US.
• Administered monthly process survey program to 40 laboratories in the Region.
• Consistently ranked in the upper 90% in customer satisfaction surveys.
• Along with two other District Sales Managers, utilized Avenue/Saratoga Customer Relationship
Management (CRM) Software to design and implement a version for the sales team in the Region.
Sales:
• Grew District sales from $34M to $42M in 3 years.
• Managed $120M territory as a Sales Engineer.
• Successfully sold Kodak’s premium priced products and maintained over 85% market share.
Management:
• Supervised Kodak’s US Northeast Sales team consisting of 6 professional sales representatives and
2 administrative personnel.
• Developed and administered a District Sales budget of $1M.
• Provided sponsorship of key Industry events by utilizing a mix of product and marketing dollars.
• Supervised analytical laboratory and equipment technician.
• Administered and managed Kodak’s Imagecare Program in the Americas Region.

2. RICHARD C CARLSON
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Quality Assurance:
• Planned and implemented AI Technology’s quality management system.
• Coordinated the successful re-certification of AI Technology’s manufacturing operations in ISO
9001:2008.
• Part of team that developed the Kodak Imagecare program for film processing laboratories (an ISO
9000 type quality improvement program).
• Coordinated and lead assessment teams that audited laboratories in the Americas Region who had
applied for certification in the Imagecare Program.
• In charge of the quality improvement and quality control programs in the Kodak photofinishing
laboratory.
• Established initial groundwork for implementing a quality improvement program at the National
Audio Visual Conservation Center (Library of Congress).
• Documented Standard Operating Procedures and quality requirements for audio, video and film
digitization and preservation at the Library of Congress.
Problem Solving:
• Coordinated all product issue investigations in the Americas Region.
• Developed Problem Solving format for AI Technology.
• Considered the “Industry Expert” and provided problem solving expertise to key customers.
• Assisted customers with conversion to alternate products when VNF film products were discontin-
ued by Kodak.
Product Development:
• Regional representative & customer advocate on 11 product development teams.
• Implemented testing and adoption of “environmentally friendly” modified film products to custom-
ers.
Product Management:
• Developed the GSA listing of Motion Picture Products.
• Lead conversion from environmentally unfriendly chemical kits for B&W process.
• Worked with Kodak Supply Chain to insure Chemical Kits were readily available to US customers
when manufacturing was moved to Europe.
• Annually worked with Product Managers to streamline product portfolios without jeopardizing
sales to critical customers.
• Directed non-conforming product to customers with special requirements saving Kodak the cost of
discarding.
• Protected $10M in sales by converting specialized customers to alternative film products.
Training:
• Conducted technical training seminars to Customers.
• Trained Marketing and Sales Staff in preparation for new product introductions.
• Conducted photographic science training to Film Schools.
• Hired and provided training for 3 new Sales Representatives.
Communication:
• Conducted monthly conference calls with Regional sales team and provided detailed notes of the
discussions which were distributed to Kodak Management Worldwide.
• Known for my ability to “make complex issues simple and understandable”.
EMPLOYMENT HISTORY
Library of Congress/Audio Visual Conservation Center, Culpeper, VA March-Sept, 2015
Technical Writer
Contractor developing, updating and documenting standard operating procedures and technical require-
ments for the Library of Congress’s Audio & Visual Conservation and Preservation organization.

3. RICHARD C CARLSON
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AI TECHNOLOGIES, INC, Princeton Junction, NJ April, 2014– March, 2015
Quality Assurance Manager
Responsible for the implementation and compliance of the company quality policy, quality objectives and
procedures defined or referenced in AIT’s ISO 9001:2008 quality improvement manual.
INDEPENDENT CONSULTANT 2010 – 2014
Professional Technical Consultant
Provided Technical advice and expertise to laboratories and film restoration facilities in the motion pic-
ture film industry.
KODAK, New York, New York 1992 – 2010
Regional Technical Manager,
Americas Region/Entertainment Imaging (1999 – 2010)
Part of the Regional Management Team supporting sales & marketing efforts by providing technical serv-
ice to photographic motion imaging customers in Latin America, Canada and the United States.
Sales & Marketing Manager, US Northeast District/Entertainment Imaging (1995 – 1999)
Directed Sales and Marketing efforts for motion picture products in the northeastern part of the US.
Director of Engineering Services, US East (1992 – 1995)
KODAK, Hollywood, CA 1988 – 1992
Sales & Engineering Representative, Motion Picture and Television Products Division, Eastman Kodak,
Hollywood, CA (1988-1992
Kodak Experience prior to joining the Motion Picture Organization:
Technical Services Supervisor, Kodak Processing Laboratory, Hollywood, CA (1983-1988)
Managed the Equipment Maintenance (26) and Quality Control Staff (4) in the Photofinish-
ing Laboratory.
Quality Control Manager, Kodak Processing Laboratory, Hollywood, CA (1978-1983)
Photographic Engineer, Kodak Color Print & Processing, Rochester, NY (1973-1978)
EDUCATION AND PROFESSIONAL DEVELOPMENT
South Dakota School of Mines and Technology - Bachelor of Science, Chemical Engineering
Trained Adaptive Lean Six Sigma - Green Belt Certification
Quality/Process Improvement - Kepner/Trego and other seminar programs provided by Kodak
Computer Technical Skills - PowerPoint, Excel, Microsoft Word, Photoshop, Apple OS
Sales Training - Variety of Face-to-Face Selling and Sales Negotiation Skills Training programs
Management Training - AMA courses, One Minute Manager Seminar, Time Management
PROFESSIONAL MEMBERSHIP
Association of Moving Image Archivists (AMIA)
Society of Motion Picture and Television Engineers (SMPTE Fellow)
• NYC Section Board for 8 years
• SMPTE Journal Film Topics Editor for 3 years
• National George Eastman and Technicolor National Award Committee Member for 2 years