Timothy J. Vann is a high-performing operations management executive with over 25 years of experience in the textbook and college bookstore industry. He has a proven track record of optimizing processes, increasing efficiency, and exceeding financial targets. Currently, Vann is the District Manager overseeing six college bookstores in Jacksonville, Florida, generating $13 million in annual sales. Previously he held several store manager positions with responsibilities including personnel management, financial oversight, inventory control, and customer service improvement. Vann holds a business administration degree and is skilled in strategic planning, problem-solving, and performance management.

1. Ti mo th y J. V an n (904)868-9587
Tim.vann@hotmail.com
11196 Coldfield Drive  Jacksonville, FL 32246
High performing operations management executive with expertise in building/optimizing organizational
processes and systems to maximize business results. Proven ability to learn quickly, assess problems, and initiate
corrective action. Analytical and organized; with ability to identify needs and implement effective solutions.
Demonstrated success in organizing tasks, increased efficiency, and professionalism with excellent communication
skills. Skilled strategist who transforms strategic plans into workable solutions and benchmarks performance against
key operational targets/goals.
CAR EE R EN HA NC EM EN TS
 Management/Leadership Ability
 Excellent Customer Service
 Staff Development/Training
 Multitasking Ability
 Problem Solving Skills
 Strategic Planning
 Critical Thinking
 High Attention to Detail
 Organizational Skills
 Revenue Growth Attainment
 Negotiation, Persuasion, and
Communication Skills
 Performance Management
 Improvement of Operational
Processes & Standards
QUA LIF IC AT IO NS SUM MA RY
 Results-oriented executive management professional with significant experience, diverse background,
sensitivity to marketplaces, and expertise in markets and management.
 Seasoned executive with strong credentials and experience in managing both large and small organizations.
 Success-driven achiever who consistently exceeds targets.
 Analytical and clear thinker with highly commercial orientation and strong customer focus.
 Skilled troubleshooter/problem-solver who recognizes issues clearly and focuses solutions.
 Productive, highly ethical self-starter with high energy level and vitality.
CAR EE R OV ER VI E W
District Manager: FSCJ Bookstores – Jacksonville, FL November 2005 - Present
• Responsible for managers and operations of six district stores with total sales volume of $13 million.
• Reduce expenses by decreasing payroll budget and controlling inventory.
• Set budgets and sales projections; Recruit and train managers for each district store.
• Raised customer service scores from a low 60-70% to 90-100% at all six main stores.
• Supervised company initiatives to test new web order distribution center, which served all six area stores.
• Streamlined logistics for distribution center and assisted other district managers with opening new distribution centers.
• Piloted experimentation with multiple new software programs for Follett.
• Appointed to mobile task force to help stores during disasters.
• Developed management training seminars for store managers, resulting in improved customer service and more effective
campus-to-campus and corporate communication.
• Supervise and evaluate staff while providing training and guidance in work responsibilities; plan, assign, and direct work;
address complaints and resolve problems.
• Establish and maintain policies and procedures to address operational and long-term goals, including cash handling,
pricing standards, loss prevention, book buyback, and customer relations.
• Establish and maintain controls for sales, accounts receivables, and payables.
Store Manager: Mississippi State University Bookstore – Starkville, MS November 1999 – October 2005
• Directed department managers and daily operations of the store including expense control, profit increase, management
development, and marketing; Proven ability to raise actual earnings above projected sales.
• Trained upcoming managers in the company’s management training program.
• Quadrupled annual concession sales from $25k to $100k in five years.
• Earned company award for second largest sales gain and second largest gross margin increase in 2002.
• Directed staff in the performance of all day-to-day operations providing instruction in a clear and concise manner.
• Hired and trained permanent, temporary and student employees in all phases of operation of the bookstore.
• Supervised sales floor and cashiering functions and provide customer service. Ensure that all bookstore policies are
consistently applied.
• Completed and supervised all store opening and closing procedures daily; effect the daily closeout process of cash registers
and prepare bank deposits. Ensure that all fiduciary safeguards are enforced.
• Negotiated a marketing contract with university officials which produced a 50-item general merchandise catalog for
campus distribution.

2. Ti mo th y J. V an n (904)868-9587
Tim.vann@hotmail.com
11196 Coldfield Drive  Jacksonville, FL 32246
Store Manager: Follett Textbook Exchange – Cookeville, TN February 1994 – November 1999
• Directed store operations, and provided oversight for department managers. Worked to increase profits by implementing
strategies to surpass budgeted sales. Played a key role in marketing and advertising initiatives for this off-campus
bookstore. Trained upcoming managers in the company’s management training program.
• Doubled sales volume from $650k to $1.2 million.
• Steadily maintained some of the highest used-to-new textbook ratios in the company of 800+ stores.
• Supervises store activities by coordinating, implementing, administering and evaluating the operation and workflow
ensuring consistent levels of service.
• Hires, evaluates, trains, disciplines and recommends dismissal of staff as necessary to ensure smooth operations following
established policies.
• Accountable for the monies collected from business transactions including balancing receipts and preparing cash deposits.
• Works in collaboration with internal and external clients to fulfill bookstore mission. Acts as front line person for
communicating and enforcing bookstore policy. Works with individuals to resolve any disputes/problems.
• Participates in loss prevention activities to include research and investigation of problematic issues and fraud.
Store Manager: Student Book and Supply – Cookeville, TN July 1992 – February 1994
• Managed the operation of a store unit, including purchasing of supplies and books, special orders, receiving and shipping,
and return of overstocked or defective merchandise.
• Managed the general merchandise department, which included emblematic gifts, apparel, school supplies, and convenience
items.
• Provided oversight for financial operations, including budgeting, accounting, payroll, and sales/promotions.
• Supervised personnel which typically includes recommendations for hiring, firing, performance evaluation, training, work
allocation, and problem resolution.
• Prepared and administered the bookstore budget; recommends, implements, and administers operating policies and
procedures.
• Worked with faculty and vendors to acquire and assure availability of new/used texts and class supplies for students.
• Oversaw the maintenance of stock, displays, signs, and inventory; manages year end inventory utilizing computer to check
for theft and shrinkage.
EDUC AT ION
 Arkansas State University – Jonesboro, AR – Agri-Business Administration – May 1989
 Arkansas State University at Beebe – Beebe, AR – Business Administration – May 1986
References:
• Will Be Furnished Upon Request