1. Patricia M. Cerda
9336 San Miguel Ave
South Gate, CA 90280
323-810-9885
PMCerda17@gmail.com
RELATED QUALIFICATION
 Proficient in Microsoft Excel, Word, Powerpoint, Outlook and Quickbooks
 Excellent communication skills; including conveying appropriate tones and messages in writing, speaking
with the public and with one-on-one conversations
 Exemplary organization and prioritization skills
 Punctual, hard working and fast learning
 Able to effectively demonstrate Applied Behavioral Analysis in appropriate situations
WORK EXPERIENCE
Client Relations Lead
Keystone Uniforms - Santa Ana, CA June 2016 - Present
 Developed and enforce quality control measures
 Update contract specs with account liaisons to ensure client standards were met
 Coordinate with internal departments to ensure timely and accurate output
 Execute responsibilities of an Inventory Manager by:
 Billing companies whom we have provided product
 Tracking and following up on outsourced orders ETA
 Establishing PARS and placing orders when on hand quantity falls below
 Creating and maintain organization of inventory
Behavior Interventionist
Focus Psycho-Educational - Los Angeles, CA November 2014 - March 2016
 Created treatment plans for students based on individual needs’
 Provided input for special services team, parents and teachers
 Applied and implemented techniques per Crisis Prevention (CPI)
guidelines
 Provided in home support using play based approaches and/or
behavioral techniques
 Collected and maintained data on student performance to create
EDUCATION
Bachelor of Arts in Communication May 2009
(Public Affairs, Culture & Communication) Long Beach, California
California State University Long Beach

2. development goals and objectives
Behavioral Specialist
Del Sol School - Cypress, CA February 2010 - November 2014
 Maintained student’s medical files and scholastic records
 Developed and implemented intervention plans
 Trained and assimilated new behavioral specialists with the
processes
Youth Counselor
Stars Behavioral Health Group - Torrance, CA September 2009 - May 2010
 Updated client records
 Kept medical and other client history confidential
 Intervened with youth to encourage healthy, adaptive behavior
 Transported clients as needed
 Instructed youth on daily living skills, including chores and
personal hygiene
Administrative Support
Apple One (Temporary Positions) - La Mirada, CA January 2008 - September 2009
 Routed calls of a high volume to appropriate departments
depending on their request and needs
 Prioritized projects and assignments to help meet deadlines
 Ensured filing systems were maintained secure and complaint
 Contoured communication styles to maintain the most effect
working relationships with colleagues and to ensure all customers
were highly satisfied
Teacher’s Assistant
L.A.U.S.D. - South Gate, CA January 2005 - September 2009
 Assisted teachers with lesson planning and curriculum
 Supervised and assisted kindergarten through fifth grade students
with learning
 Enforced safety and disciplinary rules
Administrative Assistant
RHM Appraisals - Downey, CA June 2003 - January 2005
 Supported President
 Tracked, maintained and ensured accuracy for employees’ hours
and time worked
 Developed and maintained client database and appraisal systems
 Managed client appointments
 Prepared appraisal packets and reports
 References available upon request