Courtlandt D. Buchanan is an experienced director of operations and manager seeking a new opportunity. He has a track record of developing teams, optimizing resources, and achieving strategic goals. As a manager at VNSNY, he increased regulatory compliance from the 60th to 90th percentile. Previously, he coordinated programs and improved processes as Chaplain at Pathways Community Hospice. Buchanan also has experience improving collaboration and processes as Chaplain Coordinator at Saint Anthony's Medical Center. He is skilled in areas like program management, staff supervision, regulatory compliance, and budgeting.

1. Courtlandt D. (Court) Buchanan courtbuchanan@hotmail.com
www.linkedin.com/in/courtbuchanan 314.910.8507
404 West 40th
Street, Apt. 1
New York, NY 10018
Director of Operations
Experienced leader and manager with track record of developing positive work environment, optimizing organizational
resources, and achieving strategic goals. Superb communicator and collaborator who builds successful and enduring
relationships with staff, executives, and external constituents.
HIGHLIGHTED ACHIEVEMENTS
 Excellence in Team Building and Staff Supervision
 30% Increase in Regulatory Compliance
 Familiar with Budgeting and Financial Management
 Experienced in Program Management
 Superior Logistical and Customer Service Skills
SKILLS & EXPERTISE
Program Management
Staff Supervision
Regulatory Compliance
Budgeting
Logistics
Dynamic Leadership
Process Improvement
Effective Communication
Team Development
Customer Service
Public Presentation
Research
PROFESSIONAL EXPERIENCE
Manager (Staff Supervision/Program Coordination/Performance Improvement)
VNSNY, New York, NY (May, 2014 – June, 2015)
Challenged to meet and exceed regulatory standards, optimize staff utilization, and coordinate coverage over
the 5 boroughs of NYC in America’s largest nonprofit hospice. Demonstrated programmatic success in
quantitative and qualitative performance indicators including a transformation from the 60th
to 90th
percentile in
multiple areas of regulatory compliance among staff. Employment concluded due to reorganization that
eliminated numerous departmental positions.
• Program Management: Simultaneously planned, organized, and executed multiple program related
projects to achieve organizational goals effectively, efficiently, and on time.
• Staff Supervision: Managed 17 professional staff members achieving greater productivity, consistency,
and focus while improving staff moral and developing relationships of trust.
• Regulatory Compliance: Conducted monthly audits and tracked performance improvement of
regulatory standards, achieving increased compliance from the 60th
to the 90th
percentile.
• Team Development: Facilitated team building events, educational seminars, and monthly staff meetings
achieving greater consistency and improving both quantitative and qualitative performance indicators.
• Process Improvement: Assessed and streamlined processes in a multi-site fast paced environment,
bringing stability and standardization to workflow challenges enabling staff to gain efficiency.
TESTIMONIALS
“Court is approachable, reliable,
accessible, and appropriately
challenging… he raised the bar.”
Supervisee
“Court set high expectations and
demanded accountability.”
Supervisee
“Court is a natural leader, balancing
sound principles, attainable goals,
and compassion”
Colleague Manager

2. Courtlandt D. (Court) Buchanan
courtbuchanan@hotmail.com
PROFESSIONAL EXPERIENCE CONT’D
Chaplain (2007 – 2014)
Pathways Community Hospice and Palliative Care, Saint Louis, MO
Called upon to provide superior customer service among clients facing life limiting illness. Identified client
needs, hopes, and resources through clinical assessment and worked collaboratively with the interdisciplinary
team to ensure coordinated and timely care.
• Customer Service: Utilized my clinical skills to meet clients where they were and provide support in
meaningful and appropriate ways averaging 20-50 letters of appreciation annually.
• Interdepartmental Collaboration: Worked as part of an interdisciplinary care team finding opportunity to
both learn and teach resulting in improved organizational clarity and coordination.
• Effective Communication: Regularly engaged challenging conversations determining the appropriate
method, style, and urgency of communication in a fast paced, time sensitive environment.
Mid America Transplant Services Chaplain Coordinator (2006 – 2007)
Saint Anthony’s Medical Center, Saint Louis, MO
Charged with the responsibility of improving the organ and tissue donation process, improved relations between
ICU clinical staff, spiritual care staff, and transplant services staff, while providing excellent care among patients
and families. As a result the hospital was awarded a Medal of Honor from the U.S. Acting Surgeon General on
behalf of the U.S. Department of Health and Human Services for achievement of a 75% procurement rate.
• Logistics: Worked out the logistical practices of a multi-team process as potential donors were
identified, assessed, and approached achieving a 75% procurement rate not previously obtained.
• Process Improvement: Increased communication and collaboration among internal staff and external
stakeholders, resulting in improved patient care and satisfaction.
• Team Development: Developed and created atmosphere of trust with a clear purpose, transforming the
interactions between medical, spiritual, and transplant staff from hostile to supportive and engaged.
EDUCATION
Masters of NPA – (4.0 GPA) Lindenwood University St. Charles, MO 2014
Batchelor of Arts – (Cum Laude) Hope College Holland, MI 2000
Regents Diploma – Mount Markham High School West Winfield, NY 1996
PERSONAL INTERESTS
• Finance and Budgeting: Familiar with developing budgets, P&L sheets, and non-profit fundraising
techniques assisting organizations in developing strategic approach to achieve measurable goals.
• Missouri Mid-South Conference: 2007 – 2014. Led a team of volunteers to develop, coordinate, and
maintain boundary training program required for standing across the MMS Conference UCC.
• American Parkinson Disease Association: (Saint Louis) 2013 – 2014. Served on the first annual
run/walk committee, supporting those living with Parkinson Disease by designing, developing, and
producing fundraising event.