1. SHAHRIN ZAMAN
20674 93A Ave, NW
Edmonton, AB T5T 4B5
Tel: (780) 481-7212 Email: shahrin.zaman@servicecanada.gc.ca
CORE COMPETENCE
 An ambitious and highly motivated professional in education, administration & strong back ground
in management, coordination, training and problem resolution
 Well-organized and results-oriented person who has demonstrated the ability to define problems,
find solutions and take appropriate action
 Certified Standard First Aid, Dealing with Distressed and Difficult Client Behaviors and Interim
Professional teaching Certificate of Alberta, Canada
 Work experience as a Student Teacher and Education Assistant in Calgary Board of Education
 Strong problem-solving, leadership, decision making, task planning and organizing skills
 Excellent interpersonal and communication skills
WORK EXPERIENCE
Citizen Service Officer, Service Canada, Edmonton, AB Nov 2014 – Present
 Professional service provides to clients being an employee of Government of Canada
 Provide assistance to client for Social Insurance Card, Passport, Employment Insurance and
Pension applications
 Participate and Coordinate relevant training for serving citizens with satisfaction.
 Evaluate and investigate clients application, analyze requirements and modify and improve as
necessary
 Client services and feedback procedures are used consistently and effectively to ensure
satisfaction
 Member of Occupational Health & Safety Committee and attends conference call to address
possible hazard in the work place.
Education/Program Assistant, Calgary Board of Education, Calgary, AB Sep 2009 – Mar 2012
 Provided assistance in education and supported students with a variety of special needs
Designed, developed, and facilitated training modules for new and existing students
 Coordinated and delivered relevant training instruction for students
 Prepared instructional job aids, reference material, simulations, training modules for new and
existing students, exercises and presentations for educational instruction
 Maintained an inventory of school supplies
 Evaluated and reported on current progress, analyzed requirements and modified and improved
upon existing programs as necessary
 Ensured appropriate training evaluation and feedback procedures are used consistently and
effectively
 Arranged team meeting, reserved conference room and invited attendees through outlook

2. Student Teacher, 3rd semester, Colonel J. Fred Scott School, CBE, Calgary, AB Jan 2010
 Prepared lessons, day and unit plans for grade 1/2 students according to approved curriculum
 Taught students lessons using discussions, audio-visual presentations and hands on activities
 Developed course materials for curriculum content
 Prepared and implemented remedial programs for students requiring extra help identifying
childrens’ need
 Ensured the safety of students in the school and community and provided personal care as
required
 Participated in extra-curricular activities like the Skipping Club
Student Teacher, 2nd semester, Patrick Airlie School, CBE, Calgary, AB Jan 2009
 Provided one to one assistance
 Developed unit and lesson plan for grade 5/6 students
 Guided reading with a group of four at a time
 Facilitated and encouraged the development of the student’s self-esteem and independence
through established programs and techniques deemed appropriate for the individual students.
Student Teacher, 1st semester, Grant MacEwan Elementary School, CBE, Calgary, AB Sep 2008
 Achieved hands on training from senior teachers on being a professional teacher in Canada
 Developed lesson plans for grade 2 students
 Coached a small group of students in simple activities
 Communicated with students effectively meeting their needs
Vault & Computer associate/Cashier, The Home Depot, Calgary, Alberta Aug 2007 – Aug 2011
 Managed a till and handled safety and shrink situations
 Supervised and audited the performance of the Cashiers and Head Cashiers
 Maintained the system administration in computer
 Rang, Merchandise and processed miscellaneous sales transactions.
 Provides administrative support and training to Cashiers
 Assisted with Accounts and professional responses to customer requests and concerns
 Consistently demonstrated Customer FIRST behaviors
 Proactively directed customers to open registers and assisted customers with Self-Checkout.
 Handled customer complaints in a professional manner.
 Promptly notified the Head Cashier or another member of management if customer needs are not
fully met.
 Followed all front end and loss prevention policies and procedures.
 Monitored all entrances and exits, requested proof of payment when necessary
 Achieved cashier metrics on a daily basis (e.g. percentage of time quantity key used, percentage
of scans per hour, etc.)
 Provided a safe working and shopping environment by following all safety policies & standards,
completing specified safety training, immediately correcting hazards & unsafe
 Cash collection and time card entered in oracle based accounting software
 Trained new employee on board

3. Call center Agents, Gemma Communications, Montreal, Canada Mar 2007 – Jul 2007
 Sold Citi Bank MasterCard (Gold, Silver, Petro Points) over phone
 Filled up Credit card application form for the pre-selected customers
 Convinced customers by pointing out all the benefits of Citi bank Master Cards
Content Developer and Project Coordinator, E.B.S Limited, Bangladesh Apr 2005 – Feb 2007
 Collected information and processed by entering data and preparing content
 Maintained public relations and correspondence over phone and email
 Managed client account and web project
 Maintained various databases using Excel
 Coordinated Action Requests and information requests, purchasing/payables, inventory, human
resources, time entry, expense reconciliation and ordering supplies
 Supported meetings, presentation development and draft correspondence
 Maintain the Customer Relations Management system and uploaded necessary documents to
SharePoint site
 Performed general office duties, including collecting and distributing mail, record management,
maintaining the filing system and photocopying/scanning.
 Assisted with proposal support and training information management and maintenance
LEADERSHIP EXPERIENCE
 President of Debating club of DHAKA UNIVERSITY
 Secretary of DU Cultural society
 Member of DU Alumni Association
VOLUNTEER EXPERIENCE
 Organizer of Blood donation activities in DU, 2004
 Volunteer of Bangladesh Red Cross Society, 2003
 Study tour organizer in English Dept, DU, 2002
PROFESSIONAL CERTIFICATION
 Interim Professional Teaching Certificate, Alberta Education, Canada
 Dealing with Distressed and Difficult Client Behaviors, Service Canada
 Emergency First Aid ‘A', St.John Ambulance Alberta Council, Canada
 Creating A Harassment- Free Workplace, Service Canada
COMPUTER LITERACY
 Windows OS & Applications, Microsoft office e.g. Excel, Word, Outlook and PowerPoint, Google
apps, Oracle based accounting software, People soft, SharePoint, Keen internet user.
LANGUAGE PROFICIENCY
English (IELTS-8), French (Beginner level), Bangla, Urdu, Hindi
EDUCATION
Bachelor of Education, Master of Teaching 2008- 2011
General Elementary Route, Faculty of Education
University of Calgary, Alberta, Canada
Bachelor of Arts (Honors) in English 2000- 2005
University of Dhaka, Bangladesh
Grade: 2nd
class 2nd
Recipient of Awards: Merit list award for the 2nd
top scorer.