1. Courtney L. Raino
16951 Addison Rd. Apt 1560G (832)423-2055 -cell phone
Addison, Tx
75001 courtneyraino@gmail.com
Summary of Qualifications
Exceptional leader with talented selling methods, quality ownerships and service and driven.
Proven to exceed in all education sales conditions. Adapt with the method to discover and
diagnose issues within select departments within the education vertical pertaining to acceptances
and enrollments. Technically savvy, ability to expand opportunities, outstanding relationship
building, leadership, training, and presentation skills.
Professional Experience
Academic Partnerships- Dallas, TX December 2014-Present
Enrollment Specialist
Enrollment Specialist
Highly professional and meticulous Enrollment Specialist with comprehensive background in
education programs and information. Exceptional abilities to maintain member confidentiality
and accurate database management on a day to day basis. Able to function well independently or
as a member of a professional education team.
 Planned and conducted interactive team building activities to boost applications and
enrollments for the education vertical.
 Assisted in training new enrollment specialist on undergraduate university programs and
proper use of CRM
 Selected to assist with upper management on diagnosing and evaluating issues within the
undergraduate accepted/applied/enrolled students and composing solutions to help
resolves discoveries.
 Assisted Team Lead in developing follow-up reports regarding activities and future plans
 Maintaining strong knowledge of the five universities in the undergraduate education
vertical
 Achieved over 120% for productions targets in applications goals during Quarter 1 and
Quarter 2
 Selected as Employee of the Month during the month of June by coworkers
 Received Circle of Excellence award during Quarter 2 in 2015
 Awarded most lives changed in January and March 2016

2. University of Arkansas at Little Rock- Little Rock, AR Summer 2013- November 2014
Barnes & Nobles Bookstore
Textbook Assistant
 Facilitated information flow between customer and upper management to guarantee all
objectives were met
 Collected customers feedback and made process changes to help exceed customer
satisfaction goals
 Addressed professors request in a timely and accurate fashion in order to relate it to upper
management
 Assisted with upper management to ensure appropriate changes were made in order to
improve textbook productivity
 Properly directed inbound calls to needed parties within Barnes and Nobles
 Calling in purchase orders and ordering textbooks through publishers and vendors.
 Handled all social media outlets
Southern Arkansas University- Magnolia, AR August 2010- Summer 2013
Office of Student Activities
Student Employee/Office Assistant
 Periodically sat in on meeting to transcribe notes
 Managed receptionist area, including greeting visitors and responding to telephone and in
person request information
 Work with colleagues and staff with special projects as needed
 Developed and executed presentations on detailed projects for university events
EDUCATION
Southern Arkansas University- Magnolia, AR May 2013
Graduate Program- Student Affairs
Southern Arkansas University- Magnolia, AR August 2007-December 2012
Bachelor Degree- Mass Communications (Emphasis in Mass Media)
ADDITIONAL SKILLS
Proficient in Microsoft Office, Outlook, Data entry, detail oriented, strong interpersonal skills,
document management, sales leader