1. LESLIE D. WEBSTER, JR (832) 921-7536 | ldwjr33@yahoo.com
TEAM LEADERSHIP ∙ BUSINESS COMMUNICATIONS ∙ CLIENT RELATIONS
SUMMARY OF QUALIFICATIONS
• Supervising | Mentoring
• Training & Development
• Strategic Planning | Forecasting
• Administrative Support
• Senior Management Interaction
• Departmental Liaison
• First Point of Contact
• Meeting Facilitation
• Presentations
• Process Improvements
• Developmental Plans
• Account Management
• Financial Analysis
• Research | Trends Analysis
• Corrective Actions
• Client Assessment
• One-on-One Advising
• Building Relationships
• Data Entry | Documentation
• Database Maintenance
• Problem Resolution
PROFESSIONAL EXPERIENCE
Team Leadership
• Trained 100+ new hires in assisting merchants with authorizations and new accounts inquiries
• Conducted daily group exercises designed to course correct and produce desired outcome/behavior
• Supervised/Monitored 12 troubled teens daily in 24-hour detention facility to ensure compliance, protocol, and safety
• Planned/Implemented all aspects of classroom activity i.e. lesson plans, rules and regulations, tutoring, etc.
Business Communications
• Communicated business needs with key administrators to foster positive working relationships and ensure best business
practices
• Liaised with Project Management team to record billing data to generate client invoices and recommend process
improvements
• Compiled/Maintained database of approximately 50 students’ information regarding progress and activity
• Prepared documentation and supportive information on key concepts, definitions, and examples in anticipation of
students’ questions and in preparation for classroom presentation
• Assessed students’ preparedness and collaborated with staff to identify methods for academic improvements
Client Relations
• Counseled 10 - 15 students weekly with disciplinary problems and offered workable solutions
• Responded to 20+ telephone inquiries/complaints daily from merchants per company policies and procedures
• Gathered pertinent information from clients to identify individual needs and determined appropriate action
• Investigated issues from subordinates, resolved per company guidelines, and escalated more complex issues to supervisor
WORK HISTORY
Para Educator Ferndell Henry Center for Learning, Houston, TX 2010 to Present
Juvenile Supervision Officer Harris County, Houston, TX 2012 to 2013
Authorizations Associate US Bank (Voyager Fleet Systems), Houston, TX 2001 to 2011
EDUCATION
Special Education Certification ∙ Texas Teachers ∙ Expected: December 2016
Master of Business Administration ∙ University of Phoenix, Houston, TX ∙ 2013
Bachelors of Arts, Sociology ∙ Jackson State University, Jackson, MS ∙ 2000