1. Stacy O’Neil, PMP, MSM
Katy, Texas 77450
469-247-4133
Sc2017oneil@gmail.com
https://www.linkedin.com/in/stacyoneil
Results Driven Leader able to Engage & Influence Stakeholders to improve
Customer Satisfaction & Morale
As a new Director at Le Cordon Bleu St. Louis, made an immediate impact on compliance and performance
issues by assessing and implementing corrective actions to root causes of dysfunction. Within 3 months; all
compliance issues were reconciled, employer contacts had doubled and student placement rates had
increased by 40%. Long-term Graduate Opportunity Improvement strategies required increased
engagement with external business partners and industry associations. Change strategies involved all
departments resulting in collaborative work environments and improvements to campus profitability.
Highlight of Project Management Successes: Creation of Program Advisory Committees, Student Alumni
Association, Student Veterans Association, Student Graduate Satisfaction Improvement Plan, Campus
Effectiveness Plan, Local Marketing Plans.
PROFESSIONAL EXPERIENCE
LE CORDON BLEU COLLEGE OF CULINARY ARTS, St Louis, MO & Dallas, TX Apr 2008 – Dec 2016
Director of Career Services, St Louis, MO (May 2013 – Dec 2016)
Forecasted financial & operational performance against industry standards and established budget
 Earned recognition for High Performing Campus in 2013 and 2014 for managing student population
and top performance with regards to student retention, satisfaction and graduate success.
 Career Services Department earned recognition for consistently achieving Career Education’s highest
placement results for 2013, 2014, 2015 and 2016 through a variety of events and workshops.
Placement rates are a metric used to determine what percentage of graduate population is actively
working and employed in a position that utilized the skills directly acquired from their program.
 Developed, implemented and executed communication strategy supporting student population with
differing professional and personal goals; resume development, interview preparation, goal
development and action plan implementation
 Established audit procedures based on ACICS Accreditation requirements, conducted regular internal
audits to support compliant outcomes. Details relating to student job placement support, application
of skills applied to position, financial outcomes post-graduation and alternative employment skill
applications were reviewed, recorded and scanned for document retention requirements.
 Managed daily operations with campus of 300 students and 40 full-time and part-time staff
members. Responsible for monitoring performance, executing performance appraisals and resolving
conflict.
Externship Coordinator, Dallas, TX (Nov 2012 – May 2013)
 Maintained close communication with student population ranging from 70 to 150 ensuring timely
submission of weekly assignments, satisfactory academic progress, professional conduct, and
sufficient communication with financial aid, career services, and or business office.
 Supported collaborative environment and resolved conflict between students and various
stakeholders.
 Advised leadership of any issues resulting in a violation of campus policies and documented
communications for later use.

2. Stacy O’Neil Page Two
469-247-4133 Sc2017oneil@gmail.com
Career Services Advisor, Dallas, TX (May 2009 – Nov 2012)
 Engaged student population and developed individual professional plans to support academic
success and employment outcomes.
 Supported large student population with differing professional and personal goals; resume
development, interview preparation, goal development and action plan implementation
 Engaged business and education partners resulting in high levels of campus engagement in the
American Culinary Federation, Texas Restaurant Association and ProStart Regional Competitions
Instructor, Dallas, TX (Apr 2008 – May 2009)
 Developed rapport with students, faculty and staff to create a culture of learning and collaboration to
meet program objectives while adjusting facilitation style and content to meet the needs of individual
students and improve student engagement and success
CERTIFICATION SOLUTIONS, McKinney, TX 2007 – 2013
Consultant
 Developed & executed training for CFPM certification per NRAEF Accreditation Requirements.
 Conducted training with major restaurant and manufacturing organization; La Madeline, Carino’s
Italian Restaurant, AMF Bowling, Ritz Carlton, Marriott, Culinaire, Tyson Foods, Holiday Retirement
and Aramark.
STEAK AND ALE, Dallas, TX 2000 – 2008
Senior Manager
 Managed front and back of the house operations responsible for hiring and training all staff,
developing schedules and resolving staffing level issues, developing reward programs for all
personnel and as necessary documenting and employee termination.
 Monitored P&L performance and tracked food cost per category on daily, weekly and monthly basis
 Ensured profitability by driving sales and building local marketing plan which improved sales year
over year
 Engaged customers, employees and fellow managers to ensure proper communication and support
profitability
 Maintained annual sales of 4.5 million and above with a gross margin of 60% or better
EDUCATION & CERTIFICATIONS
Colorado Technical University
MSM, Masters of Science in Management, Organizational Leadership and Change, June 2016
Leadership Methodology, Change Management, Project Management, Organizational Culture,
Communication and Stakeholder Management
Nicholls State University, Thibodaux, LA
BS Culinary Management
Project Management Professional (PMP), PMI Metro St. Louis 2016
Certified Food Protection Manager/Training Manager, National Restaurant Education Committee, 2016
Certified Food Professional Food Manager, Conference for Food Protection, 2014
Certified HACCP Manager, NSF International & Center for Public Health Education, 2008
ASSOCIATIONS & AFFILIATIONS
American Culinary Federation
Houston Food Bank
Project Managers Institute National and Houston Associations
North Houston Project Management Toastmasters