1. RICHARD E. AUSTIN
Cell: (267) 515-2348
Email: raustin@eastern.edu
PROFILE
An experienced case manager, academic administrator, program director, mentor, and student advocate with
experience in academic counseling, managing clients, curriculum evaluation, and working one-on-one with
students. A collaborative colleague, who enjoys creating opportunities with various departments to enrich
students’ educational experience and outcomes. A detail-oriented employee who understands the need for
efficiency, follow through, and accurate documentation of student records.
SKILLS SUMMARY
• Developed opportunities for clients to obtain employment and further education
• Demonstrates effective leadership skills and effective communications skills both written and oral, working
in a sensitive / high stress environment; intelligence analysis supporting operations
• Created strategies for student learning outcomes, developing curriculum, assessing and improving student
learning and evaluating course efficacy
• Strong experience teaching with a variety of classroom technologies. Proven experience teaching and
relating to students from diverse academic, socioeconomic, and cultural backgrounds
PROFESSIONAL EXPERIENCE
Urban League of Philadelphia, Philadelphia, PA
Case Manager 01/2016 – Present
• Knowledge and experience to assess clients and build a plan to best position them for success
• Managing external staff members
• Liaising with patients and healthcare providers on a daily basis
• Report statistical outcomes to the Director and Chief Financial Officer
• Conduct regular checks on clients to ensure their future success
• Follow appropriate guide lines for grant provided programs and keep a detailed report on each client
ADDITIONAL EXPERIENCE
ITT- TECHNICAL INSTITUTE, Plymouth Meeting, PA
Chair- School of Criminal Justice 07/2011 – Present
• Conducts academic advising and counseling when appropriate regarding grades, learning support services,
and additional non formal educational opportunities
• Manages orientation, training and development of faculty; conduct regular faculty meetings to ensure
compliance with policies and procedures
• Acts as content expert for the program and works closely with the registrar in evaluating student
transcripts for relevant course credit and graduation clearance
• Communicate performance expectations to instructional staff, monitor performance (including conducting
classroom observations), analyze key performance indicators, provide coaching and feedback, evaluate
performance and recommend corrective action plans
• Promote student enrollment growth in assigned school of study by implementing retention initiatives,
attending campus events, and involvement in community and professional organizations and events
• Conduct regular curriculum meetings to inform faculty about new and revised curriculum, courseware, and
teaching materials; solicit feedback regarding curriculum
• Coordinate relevant certification programs and student professional associations at the campus

2. RICHARD E. AUSTIN (continued)
213 Windsor Drive Cell: (267) 515-2348
Swedesboro, NJ 08085 Email: raustin@eastern.edu
ADDITIONAL EXPERIENCE
PHILADELPHIA POLICE DEPARTMENT
Narcotics Agent –Narcotics Field Unit/ East Division 1/2002 –5/2010
Narcotics Agent –Narcotics Field Unit/ South Division 1/1995 – 1/2000
• Investigated mid to upper level drug organizations suspected of being engaged in illegal drug trafficking, sale
of illegal substance, and/or other vice activities; monitored establishments for compliance with laws and
ordinances
• Worked with community residents, business owners and other City of Philadelphia employees to solve
problems of crime and disorder; conducted training for uniform personnel
• Used computer systems to identify crime patterns, analyzed the nature of crime and disorders; obtained
and processed information relevant to crime control and drug prevention
• Developed detailed reports of drug investigations in cases where drug arrest or property damage was
apparent; served as a certified expert in court testimony
• Performed all duties and responsibilities at the highest level of personal and professional ethics
D.E.A. TASK FORCE, Philadelphia, PA 1/2000 – 1/2002
D.E.A Task Force Officer – Philadelphia Task Force Division
• Maintained computer applications and geographic systems for D.E.A Task Force used for fingerprinting,
crime pattern analysis and evidence collection
• Maintained manpower, beat time allocation and scheduling for task force administration and control
department
• Manage national drug intelligence programs in cooperation with federal, state, local, and foreign officials to
collect, analyze, and disseminate strategic and operational drug intelligence information.
EDUCATION
EASTERN UNIVERSITY, St. David, PA Degree Completion: August, 2010
Major: M.B.A - Management
EASTERN UNIVERSITY, St. David, PA Degree Completion: May, 2005
Major: B.S - Business Administration