Unlock the Power of Integration with Microsoft Dynamics 365 CTI Connector! Take your business operations to the next level with NovelVox's CTI Integration for MS Dynamics. Enhance your team's performance through seamless integration and optimized performance. Discover how our solution can transform your business. Contact us at marketing@novelvox.com For more information: URL: https://www.novelvox.com/cti-connector/ms-dynamics/

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Improve Contact Center KPIs with CTI
Connector for MS Dynamics 365

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MS Dynamics 365 CTI Connector
A consolidated tool to enhance:
Agent’s accessibility to customer data
by integrating applications
Improve customer’s experience
Reduce average call handling time
and boost productivity

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Benefits of MS Dynamics 365 CTI Connector
Addressing the caller’s name on the call fosters recognition. Dynamics 365 connector has been developed
in a manner that displays a customer’s generic information on the agent’s workspace.
Improved CSAT
Score
Gaining an understanding of a customer’s requirement, based on the information displayed, helps an
agent to provide better resolutions. This helps agents to be more productive and improve FCR rates.
Increased Agent Productivity
Utilizing a CTI connector for MS Dynamics helps in elevating an agent’s performance. The tool provides
them comprehensive call management capabilities within the CRM, and thus, eliminates the requirement
for the physical phone.
Increased Efficiency

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Implementing a CTI connector for MS Dynamics helps in improving contact center KPIs.
To know more what else can become possible with a CTI connector, click here.

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Biggest Library of Cisco Finesse Ready Integration

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NovelVox is a leading contact center solution provider offering
unparalleled value to Cisco, Avaya, Genesys, DialPad, Five9,
Zoom and Amazon Connect contact centers through advanced
CX solutions ensuring the utmost level of customer
satisfaction. The company offers seamlessly integrated and AI-
powered solutions to upheave agent and customer
experience. With over 300 deployments worldwide, the
company provides unmatched and tailored support by
modernizing customer service operations with its unified
agent desktops, omnichannel solutions, AI-powered bots,
wallboards, and much more.
About NovelVox

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About NovelVox
NovelVox is among the leading contact center solution provider in the world, having 5
global offices located in the United Kingdom, United States, United Arab Emirates,
Kingdom of Saudi Arabia, and India.
With more than a decade of hard work in providing best-in-class industry-specific
solutions, we have made customers in 16+ countries with 150+ global deployments
across many business verticals, including Banking, Telecoms, Logistics & Travel,
Healthcare, Government, Education, and Retail.
NovelVox creates industry-specific Agent Desktops with further optimization option to
enable agents to offer personalized experience. The solution results in having
meaningful conversations with the customers or citizens.
www.novelvox.com
marketing@novelvox.com +1 9288645100