3. Welcome
Ytel has quickly become a leading provider of communications solutions for businesses of all sizes. We
strive to provide customers with the best possible experience, every time. What makes our company
unique is that we are 1 of under 500 full service telephone carriers worldwide, and we built our network
from the ground up, ensuring the highest quality of service and reliability for our customers. Each year our
network manages over 10 billion phone, text, email and direct mail interactions. Solutions powered by our
network are cloud-based, meaning you simply need a computer, Internet connection, and in some cases, a
headset. We keep it simple.
Mission
We believe businesses should be able to communicate with their
customers, leads and prospects without cost as a barrier. We’re
here to facilitate the integration of modern communications into
businesses worldwide.
Company Snapshot
96-100% Customer Satisfaction, Rated by Zendesk
24/7, 365 U.S. Based Customer Support
Company Owned Network, SSAE16/SOC 1 Compliant Security
4.
5. Smart Support
Owning our own network means providing much more support for our
customers around the clock. Maintaining complete control over the
network allows us to work smarter and provide redundancy for every
customer, allowing for maximum uptime.
Enjoy the peace of mind that comes with knowing your company has one
of the best teams in the industry monitoring and supporting your business.
Your success is our success and
that’s why we’re available 24/7, 365.
Call us any time with questions and
we’ll work with you.
Availability
Business is better when it’s with
people that you like, and that’s why
we treat our customers like family.
Friendliness
We maintain a 96-100% customer
satisfaction score by providing the
highest quality of service, day in and
day out.
Satisfaction
With an average response time of 60
seconds, we aim to get your questions
answered as quickly as possible.
Response Time
6.
7. Company Owned Network
Owning our own network means providing much more support for our
customers around the clock. Maintaining complete control over the
network means we can work smarter and provide redundancy for every
customer, allowing for maximum uptime.
Ytel has Tier-1 connectivity with
direct access and relationships
with the world’s top data and voice
carriers.
Connectivity
Ytel engineers proactively monitor
all of our systems 24/7, 365 days a
year, providing maximum uptime.
Monitoring
Company owned, state-of-the-
art facilities with SSAE16/SOC 1
compliant security.
Infrastructure
All Ytel engineers go through extensive
working within our network.
Engineers
Technology Partners
8.
9. Solutions
We live in a world where revolution is always
around the corner, and there are no limits to
what we can create. Fueled by the power of
imagination, we get excited about technology
advancements, and we are passionate about
helping companies grow and simplify. Over the
last four years we’ve built solutions that enable
businesses to communicate with customers, leads
didn’t stop there. We give businesses modern
communications tools and let them choose how
they want to communicate… By phone, text, email
or direct mail.
“Ytel’s solutions continues to break new ground within the past year,
- Harvi Sachar, Publisher and Founder, CIO Review
inbound and outbound contact centers with powerhouse features
that are needed to stay competitive. X5 is a solution that is custom
built for each customer around their needs.
Through a simple to use API, developers can build, connect and
manage modern communications needs such as phone, text
message, email and direct mail all in one platform.
SimpleDial is a turnkey outbound calling solution for businesses.
Make up-to 400% more calls per hour while never having to worry
about additional usage costs.
10. Fifth Generation Cloud Contact Center
Cloud-Based | No Hardware | Intuitive Interface | Real-Time Reporting
11. X5
Cloud Contact Center is built to power inbound and outbound
communication for contact centers, marketing and sales teams. This
headset and internet connection. Scale from 20 to 1,000+ agents within
minutes and select from an advanced feature set to customize your
contact center.
A solution that enables a seamless
integration. It’s the perfect option
for at-home and multi-location
business models.
100% Cloud-Based
Gain insight into metrics,
including call completion and
optimization lowering cost.
Real-Time Agent Reporting
Transcribe and index uploaded
minutes, using our advanced
speech-to-text technology.
Call Recordings
Our API integrates with 100
industry-leading software providers
that harness the powerful technology
you need.
Open API
13. Turnkey Features
Everything you need to propel your business forward is what Cloud Contact
Center delivers. Customize the features you want, and let us build the ones
you need. Whether your contact center is inbound or outbound, these
features are designed to optimize the entire process for your business.
Call Dispositions
Custom Web Pops
Agent Chat
Built-In Softphone
Dynamic HTML Scripting
Custom Data Fields
Pause Code Tracking
Call Tracking
Agent Lead Search
Blended Contact Center Technology
A blended approach gives you the ability to take on inbound and outbound
calls through a centralized cloud contact center. A solution that works
improve key performance indicators (KPIs).
14. Inbound
Utilizing advanced features such as automated call
distribution (ACD), skill based routing, dynamic
queuing, advanced list management, and other
key features. Ytel engineers work directly with
each customer to build a tailored X5
Cloud Contact
Center solution that meets every business need.
Agent and Dept Hosted Voicemails
Automatic Call Distribution (ACD)
Voicemail to Email
Custom Agent Audio Prompts
Custom Greetings and Hold Music
Direct Agent Phone Extensions
Inbound Call Filtering
Inbound Campaign Reporting
Local, Toll and Vanity Numbers
Queue Priority Routing
Skills Based Routing
Wait Time and Hold Time Options
Web Based IVR Editor
Automatically Call Back Queue Abandons
Outbound
It comes down to a science when you’re trying to
achieve industry leading stats, especially when
it comes to answer percentage. Let us help you
by analyzing your contact center’s performance
and guide you on the best ways to improve key
performance indicators (KPIs).
Agent or Campaign Callbacks
Alternate Number Dialing
Answering Machine Detection
Area Code Caller ID (ACCID)
Custom Recycling Rules
Custom Safe-Harbor Settings
Custom Transfer Presets
External and Internal Call Transfer
List Override Options
Manual, Preview, Progressive, Click to Call, Power
and Predictive Dialing
Multi-List Dialing
Outbound Campaign Reporting
Outbound Lead Posting
Percentage Dialing by List
Prerecorded Answering Machine Drops
Real-Time Lead Posting with Instant Calling
15. Popular Integrations
We built X5
knowing that the power of this solution wasn’t
what it could also do with other tools your business relies
on. X5
integrates with nearly every CRM in addition to other
popular software solutions.
Advanced Reporting
Advanced reporting allows you to view reports
automated reports allowing your contact center to
will help you break down the data and key in on what
works and what needs improvement. Advanced
reporting provides agent performance reports, time
cards, call detail and much more. It all comes down to
what you need.
Agent Performance Report
Agent Time Cards
Call Detail Export
Inbound Report by Campaign
Inbound Report by Individual DID
IVR Survey Reports
Lead Detail Export
List Penetration Report
Inbound Campaign Reporting
Local, Toll and Vanity Numbers
Queue Priority Routing
List Performance Reporting
Outbound Calling Report by Campaign
Performance Comparison Report
Real-Time Reports
Admin Panel
Control your entire solution from the new
and intuitive drag and drop admin panel.
16.
17. Add turnkey functionality with
the click of a button with our
family of built-in apps.
A family of built-in apps continue to propel Cloud Contact Center into one of the
top industry leaders. By developing new technology, Ytel provides customers
with a unique way to customize their solution to meet business needs.
LeadBeam is an app designed for the lead
generation industry. Using this app, lead
sellers can better manage, distribute and
track leads in-real time with lead buyers.
Optimizing the lead process with LeadBeam
allows businesses to maximize revenue
opportunities with every lead and remove
the manual process of lead delivery.
VoicePath, advanced soundboard
technology, allows agents to easily respond
to inbound and outbound calls through
press of a button. Guiding agents through
conventional logic enables them to navigate
all potential call outcomes and optimize
script performance.
Automatically transcribe and index audio
Modify your call recordings through the
detection and redaction of secure credit
card information or other proprietary
data. Advantages of keyword spotting and
call analytics provide contact centers and
businesses with the technology to take
a proactive approach to agent coaching,
18.
19. One platform to manage all
communication needs
Communicating with prospects, leads and customers is the single most
important thing when protecting and growing your business. Now, take it
to the next level by imagining the possibilities and how your business can
communicate with these people.
Through a simple to use API, developers can build, connect, and manage
all communications platforms in one system. Don’t have easy access to
developers? Let’s talk, our professional services team can build just about
anything you can imagine.
Coming January 2016
20. Want to know more?
Visit ytel.com or give us a call to have all of
your questions answered.
Contact us directly
(800) 382-4913
Let’s Be Friends! #AskYtel
Ytel Headquarters
27422 Portola Parkway, Suite 100
Foothill Ranch, CA 92610
