Boost your customer support efficiency with Genesys Zendesk CTI Connector. Seamlessly integrate Zendesk and Genesys, empowering your agents to deliver exceptional service. Enhance productivity, streamline workflows, and improve customer satisfaction. Discover the ultimate CTI solution today for a truly seamless support experience. Contact us at marketing@novelvox.com
2. www.novelvox.com
Need for Genesys Zendesk CTI?
The NovelVox Smart CTI Connectors integrates Genesys contact center and Zendesk CRM and
helps in
Streamlined
customer
communication
Enhanced agent
interaction
efficiency
Unified telephony
and customer
service
Boosting customer
support
3. www.novelvox.com
What Challenges does Genesys Zendesk CTI Overcome?
Reduces
manual
workload
Provides
contextual
information
Integrates
disparate data
systems
Addresses
agent
overwhelm
Enhances
agent task
efficiency
10. www.novelvox.com
NovelVox is a leading contact center solution provider offering
unparalleled value to Cisco, Avaya, Genesys, DialPad, Five9,
Zoom and Amazon Connect contact centers through advanced
CX solutions ensuring the utmost level of customer
satisfaction. The company offers seamlessly integrated and
AI-powered solutions to upheave agent and customer
experience. With over 300 deployments worldwide, the
company provides unmatched and tailored support by
modernizing customer service operations with its unified agent
desktops, omnichannel solutions, AI-powered bots,
wallboards, and much more.
About NovelVox
11. www.novelvox.com
About NovelVox
NovelVox is among the leading contact center solution provider in the world, having 5
global offices located in the United Kingdom, United States, United Arab Emirates,
Kingdom of Saudi Arabia, and India.
With more than a decade of hard work in providing best-in-class industry-specific
solutions, we have made customers in 16+ countries with 150+ global deployments
across many business verticals, including Banking, Telecoms, Logistics & Travel,
Healthcare, Government, Education, and Retail.
NovelVox creates industry-specific Agent Desktops with further optimization option to
enable agents to offer personalized experience. The solution results in having meaningful
conversations with the customers or citizens.
www.novelvox.com
marketing@novelvox.com +1 9288645100