NovelVox provides innovative customer support solutions through Genesys and Zendesk CTI integration, enhancing communication and agent efficiency. The platform addresses challenges like manual workload and data integration while offering features such as unified customer data, streamlined ticketing, and multi-channel support. With extensive deployments across multiple industries globally, NovelVox aims to optimize customer service operations and improve overall customer satisfaction.

1. www.novelvox.com
Revolutionize Customer
Support with Genesys Zendesk
CTI Integration

2. www.novelvox.com
Need for Genesys Zendesk CTI?
The NovelVox Smart CTI Connectors integrates Genesys contact center and Zendesk CRM and
helps in
Streamlined
customer
communication
Enhanced agent
interaction
efficiency
Unified telephony
and customer
service
Boosting customer
support

3. www.novelvox.com
What Challenges does Genesys Zendesk CTI Overcome?
Reduces
manual
workload
Provides
contextual
information
Integrates
disparate data
systems
Addresses
agent
overwhelm
Enhances
agent task
efficiency

4. www.novelvox.com
Features
Unified Customer Data
Comprehensive
customer
profiles
360-degree
customer
view
Seamless
data
integration
Improved
personalization
capabilities
Efficient
customer
information
access

5. www.novelvox.com
Features
Seamless Ticketing Workflows
Automated
interaction
logging
Minimized
manual data
entry
Accelerates
data
resolution
Enhanced
workflow
efficiency
Reduced risk
of data
errors

6. www.novelvox.com
Features
Efficient Call Routing
Criteria
based call
direction
Optimal
Resource
utilization
Reduced
Customer
Frustration
Reduced
Customer
Wait times
Enhanced
Customer
Journey
Optimization

7. www.novelvox.com
Features
Real-time Insights
Optimal
utilization of
data
Enables better
decision-maki
ng
Enhanced
contact center
efficiency
Identifies
customer
preferences
Provides
actionable
insights

8. www.novelvox.com
Features
Multi-channel Support
Enables
Seamless
channel
switching
Consistent
support across
channels
Enhanced
customer
interaction
flexibility
Unified
approach
for
efficiency
Boosts
customer
satisfaction
across channels

9. www.novelvox.com
Biggest Library of Cisco Finesse Ready Integration

10. www.novelvox.com
NovelVox is a leading contact center solution provider offering
unparalleled value to Cisco, Avaya, Genesys, DialPad, Five9,
Zoom and Amazon Connect contact centers through advanced
CX solutions ensuring the utmost level of customer
satisfaction. The company offers seamlessly integrated and
AI-powered solutions to upheave agent and customer
experience. With over 300 deployments worldwide, the
company provides unmatched and tailored support by
modernizing customer service operations with its unified agent
desktops, omnichannel solutions, AI-powered bots,
wallboards, and much more.
About NovelVox

11. www.novelvox.com
About NovelVox
NovelVox is among the leading contact center solution provider in the world, having 5
global offices located in the United Kingdom, United States, United Arab Emirates,
Kingdom of Saudi Arabia, and India.
With more than a decade of hard work in providing best-in-class industry-specific
solutions, we have made customers in 16+ countries with 150+ global deployments
across many business verticals, including Banking, Telecoms, Logistics & Travel,
Healthcare, Government, Education, and Retail.
NovelVox creates industry-specific Agent Desktops with further optimization option to
enable agents to offer personalized experience. The solution results in having meaningful
conversations with the customers or citizens.
www.novelvox.com
marketing@novelvox.com +1 9288645100