Smart agents need smart software to offer exceptional customer service. Equip your contact center agents with all required details on one screen that enable them to offer personalized experience without switching screen or losing content. Integrate agent desktop or CTI connector with seamless 3rd party application with open API

1. www.novelvox.com
Contact Center Integration for
Cisco, Avaya and Genesys
with NovelVox

2. www.novelvox.com
Why choose NovelVox integration
Novelvox offers over 70 3rd party application integrations for your contact center
solutions such as Agent Desktop and CTI connector. Here’s why you need to
have NovelVox as your integration partner
Personalized
experience
Cisco UCCX integration
allows agents to know the
caller even before
answering the call
Context
maintained
No screen switches
required that cause a miss
of context even by chance
Optimize agent’s
performance
Agents can multitask and
handle more customer
queries
Systems together
All applications are
connected with single
system seamlessly
Benefits of Contact Center Software Integration

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CTI – Computer telephony Integration
Types of Contact Center Integration offered by NovelVox
Novelvox offers seamless integration with
Agent Desktop

4. www.novelvox.com
Cisco, Avaya, Genesys Computer telephony
Integration (CTI) with NovelVox
Integrates telephony system with desktop. The connector
is embedded within the application and can fetch
information from any 3rd party application with an open
API. With Avaya integration, agent can add tickets or
manage other activities.

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Features of NovelVox CTI
Click to dial
CTI pop up
Multiple integrations
Caller details
CRM Transfer

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Cisco, Avaya, Genesys Agent Desktop
Integrations
Integrate 3rd party application with desktop in Cisco
Finesse interface for personalized customer experience.
Applications with open API can be integrated seamlessly
such as CRM, ticketing and more so that agent is not
required to switch screens. Cisco, Avaya and Genesys
integration have powerful features to increase customer
experience and leads

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Features of Agent Desktop integration
Integrated view
Caller details
IVR Screen transfer
70 3rd Party
application integration

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About NovelVox
NovelVox is a global software company that has been
developing flexible and optimized Contact Center Agent
Desktops and Wallboards for Cisco, Avaya, Genesys, and
Five9 for over 11 years. NovelVox has an extensive library of
over 70 3rd party application integrations. The Novelvox
Cisco Finesse Gadget Designer is the world’s only drag and
drop Finesse gadget designer, empowering companies to
create their perfect agent environments as and when
required. With over 150 global deployments across verticals,
including banking, telecoms, healthcare, government,
education, and retail, NovelVox has the experience to create
customized solutions for any industry

9. www.novelvox.com
info@novelvox.com www.novelvox.com +1888544808