Enhance the performance of your Cisco Contact Center with ServiceNow CTI integration! Experience seamless Cisco CTI Integration with ServiceNow to enhance efficiency and customer satisfaction. Read the full blog for in-depth insights. For more information: URL: https://www.novelvox.com/blog/power-up-your-cisco-contact-center-with-servicenow-cti-implementation/

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Power up your Cisco Contact Center
with ServiceNow Implementation

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Need to Integrate Cisco and ServiceNow?
The Seamless Integration of Cisco and ServiceNow is facilitated by NovelVox CTI Connectors.
The integration ensures:
Streamlined operations
and workflow
Increased business
efficiency and productivity
Improved Team
Collaboration
Elevated Customer
experience and satisfaction
Adaptable and future-
ready customer service

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Key features of ServiceNow Cisco CTI Connector
Seamless Call Handling
Manage calls with
one-click controls for
transferring, handling,
consulting, conferring
calls.
Automated Screen Pop
Search and display
customer information on
a single interface to
empower agent with
caller details
Reporting and Call Logging
Keep track of call details
such as cal length for
error-free processes

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Key features of ServiceNow Cisco CTI Connector
Intelligent Routing
Assign incoming calls
as per the agent skills
for quicker and
efficient resolutions
Performance Management
Gather real-time data to
assess agent productivity
with barge-in, silent
monitoring and whisper-
in functionalities
Third-party Integrations
Enable optimization by
integrating with business
applications such a
Knowledge base, Case
Management, etc.

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Business Benefits : Cisco CTI ServiceNow Integration
Allow agents to tailor interactions as per
interaction history and individual preferences
Personalized CX
Say goodbye to screen switching and access all
caller details on the unified interface
Unified Interactions
Free agents from manual tasks and render them
the bandwidth to reach broader customer base
Expanded Outreach
Enhance sales opportunities with effective lead
management. Streamline processes and ensure
timely follow-ups
View reports within the ServiceNow dashboard
to gain insights into agent performance. Elevate
performance with agent training
Drive More Conversions
Monitor and Maximize Performance

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Biggest Library of Cisco Finesse Ready Integration

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NovelVox is a leading contact center solution provider offering
unparalleled value to Cisco, Avaya, Genesys, DialPad, Five9,
Zoom and Amazon Connect contact centers through advanced
CX solutions ensuring the utmost level of customer
satisfaction. The company offers seamlessly integrated and AI-
powered solutions to upheave agent and customer
experience. With over 300 deployments worldwide, the
company provides unmatched and tailored support by
modernizing customer service operations with its unified
agent desktops, omnichannel solutions, AI-powered bots,
wallboards, and much more.
About NovelVox

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About NovelVox
NovelVox is among the leading contact center solution provider in the world, having 5
global offices located in the United Kingdom, United States, United Arab Emirates,
Kingdom of Saudi Arabia, and India.
With more than a decade of hard work in providing best-in-class industry-specific
solutions, we have made customers in 16+ countries with 150+ global deployments
across many business verticals, including Banking, Telecoms, Logistics & Travel,
Healthcare, Government, Education, and Retail.
NovelVox creates industry-specific Agent Desktops with further optimization option to
enable agents to offer personalized experience. The solution results in having
meaningful conversations with the customers or citizens.
www.novelvox.com
marketing@novelvox.com +1 9288645100