Get the most out of Oracle solutions by integrating CTI seamlessly. Learn how NovelVox CTI Connectors transform customer service, boost agent productivity, and deliver personalized experiences across Oracle Service Cloud, Siebel CRM, and Fusion Cloud. Read our latest blog to learn more. Blog Link: https://www.novelvox.com/blog/oracle-cti-give-your-business-the-competitive-edge-it-deserves/ Email: marketing@novelvox.com

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Maximize Business
Output by Integrating
Oracle Products with CTI

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Why Businesses Prefer Oracle?
Reliability 24/7 Support Cost-effective versions Scalability Operational cost reduction
Robust data recovery Adaptability

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What Hinders Businesses From Achieving Business Growth?
Siloed
applications
Inefficient
data management
Overwhelmed
Agents
Outdated
Technology
Ineffective
Reporting and Analytics
Resistance
to change

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How Can CTI Connector Solve These Issues?
CTI Connectors bring Oracle environments and telephony
systems together. This renders many benefits to businesses
such as:
Unified Data Management
Efficient Customer Interaction
360 degree customer view
Seamless integration
Real-time Information Access
Data Accuracy and Consistency

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Let’s understand CTI integration benefits and features for each of these products.
Oracle Products
Three core products of Oracle CTI include:
Oracle
Service Cloud
Oracle
Siebel CRM
Oracle
Fusion Cloud

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Oracle Service Cloud CTI
Key
Features
Visibility across
multiple channels
Seamless flow
of information
Context-based
interactions
Benefits
Reduced AHT
Contextual personalized interactions
Enhanced customer loyalty

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Benefits
Personalized user experience
Improved agent productivity
Intelligent call routing
Oracle Siebel CTI
Key
Features
Embedded call controls
Agent state control
Click-to-dial
Automated call logging
Seamless record mapping

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Benefits
Automated authentication mechanisms
Real-time data updates
Improved agent performance
Oracle Fusion Cloud CTI
Strategic insights for executives
Enhanced
Capabilities Intelligent
Analytics
Customer
Identification
and Authentication

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Biggest Library of Cisco Finesse Ready Integration

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NovelVox is among the leading contact center solution
provider in the world, having 5 global offices located in
the United Kingdom, United States, United Arab
Emirates, Kingdom of Saudi Arabia, and India.
With more than a decade of hard work in providing
best-in-class industry-specific solutions, we have made
customers in 16+ countries with 150+ global
deployments across many business verticals, including
Banking, Telecom, Logistics & Travel, Healthcare,
Government, Education, and Retail.
NovelVox creates industry-specific Agent Desktops with
further optimization option to enable agents to offer
personalized experience. The solution results in having
meaningful conversations with the customers or
citizens.
About NovelVox

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info@novelvox.com www.novelvox.com +1888544808