Unlock the potential of revenue growth with 7 proven strategies: Discover the synergy of integrating Cisco Salesforce CTI and see how it can take your business to new heights. Read our latest blog to know more. Blog Link: https://www.novelvox.com/blog/7-ways-cisco-salesforce-cti-can-generate-additional-revenue-for-your-business/ Email: marketing@novelvox.com

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Role of Cisco Salesforce CTI
in Boosting Revenue

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Need to Integrate Cisco and Salesforce?
The Seamless integration of Cisco and Salesforce is facilitated by NovelVox CTI Connectors. The
integration ensures:
In, addition it also boost revenue generation. Let’s understand 7 ways how it happens.
Streamlined operations
and workflow
Increased business
efficiency and
productivity
Elevated Customer
experience and
satisfaction
Adaptable and
future-ready
customer service

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Reach Out to More Prospects
Seamless prospect
outreach with CTI-
enabled dialer
Manage calls with
one-click controls
from Salesforce CRM
interface
Time-saving, efficient
communication for
higher prospect
engagement
Intelligent outreach
for enhanced
prospect conversion

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Accelerate Sales Conversion
Configure automated
nurture sequences
and personalized
follow-ups
Lead scoring based
on prospect
interaction and
interest level
Swift decision-making
with access to
relevant customer
data
Streamlined sales
process for
accelerated
conversion rates

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Utilize Resources Optimally
Intelligent call
routing based on
agent skills and
workload
Quick addressing
of high-priority
calls for better
revenue
Automation of
routine tasks
reduces burden on
team
Optimal resource
management
enhances overall
efficiency

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Retain More Customers
Anticipate customer
needs and address
concerns in real-
time
Loyalty programs
and targeted
promotions based
on customer profiles
Deeper
connections for
enhanced customer
retention
Personalized &
proactive customer
experiences with
integrated CTI & CRM

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Targeted Upselling and Cross-selling
Leveraging
customer call
patterns to handle
inquiries
Highlighting
complementary
products and
services during call
Capitalizing on
insights for
better selling
Boosting average
transaction value
and drive
additional revenue

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Refine Campaigns
Data-driven insights
for campaign
refinement
Tracking call metrics
for optimizing offers,
and outreach
channels
Holistic
understanding of
customer journey
across touchpoints
Impactful messaging
and higher conversion
rates via cohesive
marketing

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Nurture Agent Productivity
Unified interface
combining call
functionalities
with CRM data
Seamless access to
information
without toggling
between systems
Focus on customer-
centric interactions
for higher
satisfaction
Impact on revenue
through better
productivity and
conversions

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Biggest Library of Cisco Finesse Ready Integration

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NovelVox is a leading contact center solution provider offering
unparalleled value to Cisco, Avaya, Genesys, DialPad, Five9,
Zoom and Amazon Connect contact centers through advanced
CX solutions ensuring the utmost level of customer
satisfaction. The company offers seamlessly integrated and AI-
powered solutions to upheave agent and customer experience.
With over 300 deployments worldwide, the company provides
unmatched and tailored support by modernizing customer
service operations with its unified agent desktops,
omnichannel solutions, AI-powered bots, wallboards, and
much more.
About NovelVox

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About NovelVox
NovelVox is among the leading contact center solution provider in the world, having 5
global offices located in the United Kingdom, United States, United Arab Emirates,
Kingdom of Saudi Arabia, and India.
With more than a decade of hard work in providing best-in-class industry-specific
solutions, we have made customers in 16+ countries with 150+ global deployments
across many business verticals, including Banking, Telecoms, Logistics & Travel,
Healthcare, Government, Education, and Retail.
NovelVox creates industry-specific Agent Desktops with further optimization option to
enable agents to offer personalized experience. The solution results in having meaningful
conversations with the customers or citizens.
www.novelvox.com
marketing@novelvox.com +1 9288645100