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Crm 10

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CRM (Customer Relationship Management) software allows companies to better understand their customers through collecting, storing and analyzing customer data across different departments and channels. This integrated approach aims to improve customer service, increase sales and boost profits. Major CRM software providers include Microsoft, Sage and SAP, with packages ranging in price from $5,000 to over $100,000 depending on features. Implementing CRM successfully requires focusing on core customer service goals and ensuring smooth integration with existing systems and processes.

BusinessTechnology
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CRM Customer Relationship Management By Diana Gordon Michelle Parsons Nathan Schulz
Overview ,[object Object],[object Object],[object Object]
What is CRM? ,[object Object],[object Object]
History of CRM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What it does... ,[object Object],[object Object],[object Object],[object Object]
What to look for in CRM software... ,[object Object],[object Object],[object Object],[object Object]
Benefits of CRM ,[object Object],[object Object],[object Object]
Satisfied customers pay off… siebel.com
CRM may... ,[object Object],[object Object],[object Object],[object Object],[object Object]
It also... ,[object Object],[object Object],[object Object],[object Object]
CRM leads to... ,[object Object],[object Object],[object Object],[object Object],[object Object]
Customer Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
It even ties into BI… (Business Intelligence) ,[object Object],[object Object]
See the results... siebel.com
Technical Functionality ,[object Object],[object Object]
The Players ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Where is Siebel??
#1 in CRM?... maybe not! ,[object Object],[object Object],[object Object],[object Object]
The Price of Playing… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
A little about the companies… ,[object Object],[object Object],[object Object]
And more… ,[object Object],[object Object],[object Object]
A little more... ,[object Object],[object Object],[object Object]
And then there were two… ,[object Object],[object Object]
Main Points to Take Home… ,[object Object],[object Object],[object Object]
Sources ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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