Unlock Business Growth with Seamless SAP CRM Integration! Elevate CX, Streamline Operations, and Boost Profits. Discover the Power of SAP CRM Integration with NovelVox. Elevate your customer experience and supercharge business growth through seamless SAP CRM integration For more information: URL: https://www.novelvox.com/blog/elevate-cx-and-boost-business-growth-with-seamless-sap-crm-integration/ Email: marketing@novelvox.com Phone No: +1 9288645100

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Addressing Modern Customer
Service Challenges with SAP CRM
Integration

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The Changing Customer Service Landscape
Customer’s expectations Agents Challenges
Fast response time
Personalized Interactions
Consistency Across Channels
24/7 availability
Multi-tasking across channels
Rising Workloads
Evolving customer behaviour

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Understanding Modern Contact Center Challenges
The modern contact center is plagued with many challenges, some of which include
Customer data is scattered hindering unified customer views
Data Fragmentation
Time consuming tasks are prone to errors that affect the agents efficiency
Manual Workflows
Customers require personalized service, a generic approach falls short
Evolving Expectations

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The Solution: SAP CRM Integration
Integrating your contact center software with SAP CRM can help overcome the many
challenges described above. It has the following features:
Agents get
access to
seamless data
Unified
Customer View
Processes are
streamlined for
efficiency
Automated
Workflows
Allows agents to
manage
communication
channels better
Omnichannel
Support
Leveraging data
for insights
Data
Analytics

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Role of Agent Desktop in Improving CX
Agent Desktops helps bridge the gap between your CRM and contact center software
Centralized hub for agents
User-friendly interface
Unified access to customer data
Unified disconnected channels
Streamlined Workflows
Automatic Routing

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Unlocking Business Benefits with SAP Integration
There are many advantages of integrating your agent workspace and SAP CRM
Data Consistency: Accurate, up-to-date information
Scalability: Adaptable systems
Streamlined Workflows: Reduced Manual Tasks
Better Cross-Functional Collaboration: Better coordination among departments
Better Customer Insights: Opportunity to cross-sell and upsell
Rationalized Costs: Fewer errors, better CX and improved revenue
Explore the Power of SAP Integration Today!
Unlocking Business Benefits with SAP Integration

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Biggest Library of Cisco Finesse Ready Integration

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NovelVox is an AI-enabled contact center solution provider. Since its
inception, the company has been into creating contact center solutions to
improve customer experience and agent performance. With a strong
experience in optimizing contact center experience for more than a
decade, the company has always come up with integrated and advanced
solutions including Unified Agent Desktops, Supervisor Desktops, Contact
Center Wallboards, CTI Connectors, Chatbot (Infibot), omnichannel
solutions for Cisco, Avaya, Genesys, DialPad, Five9, Zoom and Amazon
Connect. The company serves businesses of all sizes, ranging from
Enterprise Organizations to more dynamic customer-centric companies.
NovelVox provides ready integrations with 75+ 3rd party applications
including CRM, ticketing software, bespoke applications, internal
database or your legacy systems like Epic, Salesforce, Service Now,
Microsoft Dynamics, Jack Henry, Symitar, Cerner, Zendesk, Tibco, Oracle,
Citrix, Siebel, FIS, SAP, Fiserv, etc.
About NovelVox

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About NovelVox
NovelVox is among the leading contact center solution provider in the world, having 5
global offices located in the United Kingdom, United States, United Arab Emirates,
Kingdom of Saudi Arabia, and India.
With more than a decade of hard work in providing best-in-class industry-specific
solutions, we have made customers in 16+ countries with 150+ global deployments
across many business verticals, including Banking, Telecoms, Logistics & Travel,
Healthcare, Government, Education, and Retail.
NovelVox creates industry-specific Agent Desktops with further optimization option to
enable agents to offer personalized experience. The solution results in having meaningful
conversations with the customers or citizens.
www.novelvox.com
marketing@novelvox.com +1 9288645100