Boost agent performance with ServiceNow Genesys CTI Integration. Using the Smart CTI Connector for ServiceNow, agents can improve their workflow and response times in Genesys Contact Center. With the unified interface, you can handle calls effortlessly and communicate contextually. Contact us at marketing@novelvox.com

1. www.novelvox.com
Unleashing Customer Experience
withServiceNow Genesys CTI
Integration

2. www.novelvox.com
ServiceNow CTI Connector for Genesys Contact Center
A consolidated tool to enhance:
Agent’s accessibility to customer data
by integrating applications
Improve customer’s experience
Reduce average call handling time
and boost productivity

3. www.novelvox.com
Features of ServiceNow CTI Connector For Genesys Contact Center
In the Batman episode, Oracle helps Batman coordinate his efforts effortlessly. Similarly, Integrating
ServiceNow CTI with Genesys streamlines your operations. It ensures that customer data,
service requests, and incident management flow seamlessly between platforms, reducing response
times and increasing efficiency.
Streamlined Operations
Batman's success often relies on Oracle's ability to provide real-time information. With ServiceNow
telephony integration with Genesys, you gain a comprehensive view of customer interactions and service
history, allowing you to provide personalized and efficient support. Your customers will feel like they have
their very own Oracle guiding them.
Enhanced Customer Experiences

4. www.novelvox.com
Features of ServiceNow Genesys CTI Integration
Oracle's knowledge empowers Batman to make informed decisions. Likewise, ServiceNow Genesys CTI
Integration provides access to valuable data and analytics. This enables you to make
data-driven decisions that improve processes and customer satisfaction.
Click here and find out how ServiceNow CTI connector for Genesys can
elevate customer experience.
Data-Driven Decision

5. www.novelvox.com
Biggest Library of Cisco Finesse Ready Integration

6. www.novelvox.com
NovelVox is a leading contact center solution provider offering
unparalleled value to Cisco, Avaya, Genesys, DialPad, Five9,
Zoom and Amazon Connect contact centers through advanced
CX solutions ensuring the utmost level of customer
satisfaction. The company offers seamlessly integrated and
AI-powered solutions to upheave agent and customer
experience. With over 300 deployments worldwide, the
company provides unmatched and tailored support by
modernizing customer service operations with its unified agent
desktops, omnichannel solutions, AI-powered bots,
wallboards, and much more.
About NovelVox

7. www.novelvox.com
About NovelVox
NovelVox is among the leading contact center solution provider in the world, having 5
global offices located in the United Kingdom, United States, United Arab Emirates,
Kingdom of Saudi Arabia, and India.
With more than a decade of hard work in providing best-in-class industry-specific
solutions, we have made customers in 16+ countries with 150+ global deployments
across many business verticals, including Banking, Telecoms, Logistics & Travel,
Healthcare, Government, Education, and Retail.
NovelVox creates industry-specific Agent Desktops with further optimization option to
enable agents to offer personalized experience. The solution results in having meaningful
conversations with the customers or citizens.
www.novelvox.com
marketing@novelvox.com +1 9288645100