Cisco WhatsApp Integration allows agents to communicate in real time with customers. Make the customer feel well informed by providing updates and tracking for their order, flight schedule, and more even before they ask. In addition to improving customer satisfaction scores, instant chat can enhance customer experience overall. Contact us at marketing@novelvox.com

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The Strategic Benefits of
Integrating Cisco with WhatsApp

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The Need to Integrate Cisco and WhatsApp
The integration of cisco and WhatsApp enabled by NovelVox Smart CTI connectors helps in:
Overcoming disconnected
workflows
Enhancing
coordination
Improve overall
efficiency
Enabling real-time
responses
Reduce
delays

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Why WhatsApp Platform?
The messaging app boasts of a user base in millions. Ranging from it’s ease of use to its ability to
reach out to potential customers, it has begun competing with social media giants.
Reduction in customer
service costs by
30%
Average customer
satisfaction rate of
87.58%
Shoot up in
conversion rates by
113%

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Benefits of Cisco Whatsapp Integration
Personalization
Allow agents to tailor interactions as per interaction history and individual preferences
Targeted interactions
Provide tailored product and service recommendations based on customer preferences
Paves the way for instant responses to queries and personalized interactions
Individualized recommendations
Real-time Personalized engagement

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Benefits of Cisco Whatsapp Integration
Streamlined Workflows
Manage interactions from a single platform, reducing the risk of oversights
Unified Interface
Automate routine queries and save agents for complex, strategic tasks
Ensures a seamless, efficient and delightful customer service experience
Efficient Resource Allocation
Consistent Customer Service

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Benefits of Cisco Whatsapp Integration
Contextual Communication
Agent get access to real-time customer data for context-aware communication
Understand customer history and preferences for more relevant responses
Get to know customer needs and expectations better with improved context awareness
Tailored Responses
Improved Understanding
Access to customer insights

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Benefits of Cisco Whatsapp Integration
Unified Information
Improve overall visibility through a unified view of customer interactions
Empower agents with a unified view for improved decision making
WhatsApp integration contributes to a richer CRM dataset, consolidating customer information
CRM Integration
Comprehensive Customer View
Improved Decision Making

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Benefits of Cisco Whatsapp Integration
Enhanced Customer Experience
Overcome limitations of traditional working horse with round-the-clock customer support
Remove dependency on agents and allow customers to independently resolve issues
With real-time engagement, ensure prompt resolutions and overall customer satisfaction
24/7 Availability
Self-service options
Faster Issue Resolutions

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Biggest Library of Cisco Finesse Ready Integration

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NovelVox is a leading contact center solution provider offering
unparalleled value to Cisco, Avaya, Genesys, DialPad, Five9,
Zoom and Amazon Connect contact centers through advanced
CX solutions ensuring the utmost level of customer
satisfaction. The company offers seamlessly integrated and
AI-powered solutions to upheave agent and customer
experience. With over 300 deployments worldwide, the
company provides unmatched and tailored support by
modernizing customer service operations with its unified agent
desktops, omnichannel solutions, AI-powered bots,
wallboards, and much more.
About NovelVox

11. www.novelvox.com
About NovelVox
NovelVox is among the leading contact center solution provider in the world, having 5
global offices located in the United Kingdom, United States, United Arab Emirates,
Kingdom of Saudi Arabia, and India.
With more than a decade of hard work in providing best-in-class industry-specific
solutions, we have made customers in 16+ countries with 150+ global deployments
across many business verticals, including Banking, Telecoms, Logistics & Travel,
Healthcare, Government, Education, and Retail.
NovelVox creates industry-specific Agent Desktops with further optimization option to
enable agents to offer personalized experience. The solution results in having meaningful
conversations with the customers or citizens.
www.novelvox.com
marketing@novelvox.com +1 9288645100