V-Connect provides communication platforms and services to help businesses optimize costs and maximize revenue. The document discusses V-Connect's SMS and CPaaS offerings, including its SMS platform architecture, data security practices, and tools to measure return on investment. It also outlines V-Connect's voice, IVR and outbound dialing services and how they can enhance customer engagement while reducing business costs.

1. Uniting Communications, Amplifying
Possibilities

2. OPTIMIZING COST &
MAXIMIZING REVENUE
V-Connect: Fueling Business Growth
with CPaaS Excellence! Discover our
cutting-edge platforms and services,
empowering you with brand building,
revenue growth, and cost
optimization.

3. Our Voyage

4. 2015
Formed as a
proprietor firm
named as “V-
Connect Global”
2016
Firmed to a
private limited
company named
as “V-Connect
Systems &
Services Private
Limited”
2020
31-Oct-2020
Comply with SAR
(Data Localization)
200+
customer by EOY
2020
21-22
Started new
Business Unit in
CPaaS,
Onboarded 100+
enterprise clients
in 1 Year.
Awarded by ZEE
National Achiever
Award in Cloud and
CPaaS
2017 2019
2018
Focused on Cloud Hosting
(IaaS) (with Microsoft Azure,
AWS, Ctrl-S), Dedicated Servers
Hosting, Infra Manage Services
23-Aug-2019
Comply with ISO/IEC
27001/2013
23-Aug-2019
Comply with ISO 9001:2015
15-Nov-2019
Comply with PCIDSS Version
3.2.1

5. Why Choose V-Connect?
One of the primary goals of V-Connect is to
help its clients optimize their costs and
maximize revenue. By providing efficient
and effective communication solutions, V-
Connect enables businesses to save money
and increase their profitability.
With V-Connect's advanced analytics and
reporting tools, businesses can track their
communication activities and identify areas
for improvement. This helps them make
data-driven decisions and achieve better
results.

6. TELC
AGGREGATOR
AGNOSTIC
O RIC
FUNCTIONALITY
PLATFORM
H DIRE NESS
CT
&
TRANSPARENCY
IMPROVED
ROI
&
COST
OPTIMIZATION
SECU
CERTIFICATES
RESP
RITY N
ONSIVE-
ESS
&
AVAILIBILITY
24X7
EXCEPTIONAL
SERVICE
&
HUMAN
TOUCH
TEAM WORK

8. 30+ Million
Request processing by platform
everyday
1000+
Users can connect
20000
TPS Supported
100%
Data Security (Encryption
& Two factor supported)
100%
Best in-class performance
24*7
Support
99.995%
Service Uptime
100%
DC & DR Support
Major SMS Platform Highlight

9. The architecture of our SMS platform is
critical to its performance and reliability.
Our well-designed platform architecture is
scalable, fault-tolerant, and secure
Our SMS platform architecture consists of
several components, including message
gateways, message stores, message
routers, and application servers. These
components work together to ensure that
messages are delivered efficiently and
reliably.
Platform Architecture

10. PLATFORM ARCHITECTURE
Web
SMP
P
API
Web
User
SMP
P
User
API
User
Accoun
t
Routin
g
Config
Blocke
d
SMPP Client
Failed
Retry
DLR
Processor
Message
Processor
End User
Request
Receiver
Request
Processor Request
forwarder
Telco
Connector
Config DB
Reporting /
MIS
Reporting /
MIS
Request
queue
Request
queue
LB
Web /API
SMPP
Telco
Database
Integration
DLT

11. Data Security, Privacy &
Customer First Approach
Data security and privacy are critical
considerations for any SMS platform.
Customers expect their personal information
to be protected from unauthorized access and
misuse.
V-Connect stands exceptional in this.
Our customer-first approach involves putting
the customer's needs and preferences first.
This means providing them with control over
their data, offering transparent policies, and
ensuring that their data is secure and private.

12. The certifications and compliances ensure that SMS
platforms adhere to strict security standards and best
practices, providing customers with peace of mind and
confidence in the platform's security measures.
ISO - 27001 ISO - 9001 PCI - DSS SAR – Data Localization
In Progress
Major Security Certificates & Compliances
Ctrl-S (Tier 4 DC)
In Progress

13. Security Operations
Centre and SIEM
TCCPR DLT
Integration
DR-BCB
Architecture
Data Leakage Prevention
(DLP) process
Multi-tier
PIM / PAM

14. CPaaS Channels USPs
&
Use Cases

15. We as a Communications Platform as a Service
(CPaaS) channels offer a range of unique
selling points (USPs) that make us attractive to
businesses. The USPs include our ability to
integrate with existing systems, scalability, and
flexibility.
Our channels can be used in a variety of use
cases, including customer engagement,
marketing campaigns, and internal
communications. They offer businesses a cost-
effective and efficient way to communicate
with their customers and employees.
CPaaS Channels USPs & Use Cases

16. Various DigitalProducts to ease
the Operations and increase the
ROI and better customer
experience
SMS Platform Voice - IVR TG Based
WABA RCS Message
ChatBot / Voicebot
Pull Service Verified SMS Campaign Manager
Multi Telco InApp Notification
DIGITAL CHANNELS
International SMS

17. 150 Million
Transactions / day
99.995%
System uptime
MULTI-FUNCTIONAL SINGLE SCREEN
2 MULTI-LEVEL HIERARCHY
3 SMART ROUTING
4 ENTERPRISE GRADE APIs
5 MULTI-PROTOCOL SUPPORT
6 HLR LOOK-UP APIs
7 ENCRYPTED APIs
8
9
10
DLT COST CONTROL
SELF SERVE PLATFORM
AUTO-UNICODE FORMAT
OPEN SENDER IDS
OMNI PLATFORM
OTP OVER VOICE
11
12
13
14
16
17
19
MULTIPLE SHORT LINK
15 BRAND-DOMAIN SHORT LINK
DATA PRIVACY
CIRCLE-WISE CLIs SUPPORT
18 MULTI OPERATORS CONNECTIVITY
24*7 SUPPORT

18. PROFITABILITY MEASURE KEY-POINTS FOR GOOD ROI
It’s exceptionally important to check the points to measure the ROI. We at V-Connect are giving the
small yet powerful measuring points in our SMS Services to check your savings and positive
rise in your ROI.
For
Better
ROI
Reduce redundancies and save SMS cost with HLR look-up provision for
promotional traffic.
We have the provision to apply the HLR-Look-up for your Promotional traffic, where we can check each
number error-code wise description, whether the number is getting Success OR Failed, so that we can send
the Final Campaign to only Success numbers and can save the DLT cost + SMS cost for Enterprise.
Invalid template scrubbing at SMS gateway level can save the DLT cost for
Enterprises.
Our system is having the capability to check the correct SMS templates, before pushing it to Telecom
Operators, so that if any template is mismatched, we can hold it to our Platform only and can save the per
SMS/DLT cost for Enterprises.
Configurable system to check the Frequent failed numbers and save the
Enterprise cost.
We have applied the logic of checking the frequent failed numbers in our system, which provide us the
insight of Mobile numbers, which are getting failed always. Such numbers, either can be churned from
enterprise database or put in the blacklist at SMS platform level. This is directly proportionate with the
better ROI.
Data
Cleanup
DLT
COMPLAINCE
FREQUENT
FAILED
Numbers
Check

19. V-Connect is a leading provider of IVR and
OBD services, apart from SMS services, for
businesses looking to improve their customer
engagement strategies. With a focus on cost
savings and ROI, V-Connect offers a range of
solutions that can help businesses streamline
their communication processes and improve
their overall customer experience.
In this presentation, we will explore the
benefits of V-Connect's IVR and OBD services,
including how they can be used to enhance
customer engagement, reduce costs, and
increase revenue.

20. VR Services
Interactive Voice Response (IVR) is a technology
that enables businesses to automate their customer
service processes by providing customers with a
menu of options to choose from when they call in.
This can include options such as checking account
balances, making payments, or scheduling
appointments.
The benefits of IVR services are numerous,
including increased efficiency, improved customer
satisfaction, and reduced costs. By automating
routine tasks, businesses can free up staff time to
focus on more complex issues, while also providing
customers with a faster, more convenient way to
access information and services.

21. OBD Services
Outbound Dialing (OBD) is a technology that
allows businesses to automate their outbound
calling processes, such as sending reminders,
notifications, or promotional messages to
customers. This can be done using pre-recorded
voice messages or text-to-speech technology.
The benefits of OBD services are similar to those
of IVR services, including increased efficiency,
improved customer engagement, and reduced
costs. By automating outbound calling processes,
businesses can reach more customers in less
time, while also providing a more personalized
experience for each individual recipient.

22. Use Cases for IVR and OBD Services
IVR and OBD services can be used in a variety of
ways to improve customer engagement and
reduce costs. For example, they can be used to
automate routine tasks such as appointment
scheduling, payment processing, or order
tracking. They can also be used to send
reminders, notifications, or promotional
messages to customers.
In addition, IVR and OBD services can be
integrated with other communication channels,
such as SMS or email, to provide a seamless
omnichannel experience for customers. This
can help businesses improve their overall
customer satisfaction and loyalty, while also
reducing costs by streamlining their
communication processes.

23. WhatsApp
Business API
• WhatsApp Business API is a
powerful communication tool
designed for businesses to connect
with their customers.
• It provides a range of features
and capabilities to enhance
customer engagement and
streamline communication.

24. 1.Messaging Automation:
•Create customized messaging flows using pre-defined templates or APIs.
•Automate responses to frequently asked questions or inquiries.
•Send notifications, updates, and alerts to customers.
2.Rich Media Support:
•Share images, videos, audio files, and documents with customers.
•Showcase products and services through visually appealing media.
•Enhance customer experience by providing multimedia content.
3.Chatbots:
•Deploy chatbots to handle common queries and provide instant responses.
•Improve response time and provide 24/7 customer support.
•Offer personalized recommendations and assistance to customers.
4.Two-Way Communication:
•Enable customers to initiate conversations with your business.
•Respond to customer queries, feedback, and complaints in real-time.
•Build strong relationships by actively engaging with customers.
Key Features:

25. Use Cases • Customer Support:
• Resolve customer queries and provide timely assistance.
• Offer personalized support through automated responses or chatbots.
• Improve customer satisfaction and loyalty.
• Order Updates:
• Keep customers informed about their order status and delivery updates.
• Send notifications for order confirmations, shipping details, and delays.
• Minimize customer inquiries and proactively manage expectations.
• Sales and Promotions:
• Send targeted offers, promotions, and discounts to interested customers.
• Generate leads and drive sales through personalized messaging.
• Track campaign performance and adjust strategies accordingly.
• Appointment Reminders:
• Send automated reminders and confirmations for appointments.
• Reduce no-shows and improve scheduling efficiency.
• Allow customers to reschedule or cancel appointments conveniently.

27. +One Products

28. V-Connect provides dialer and SMS services to Smart-Phone Brands
nxtGEN SMS – Enterprise Reputation

29. Menu & Buttons
nxtGEN SMS – Enterprise Reputation
Buttons
Menu
SMS Card
Brand Identity

30. V-Connect has a strong tie-ups with major telecom operator to target the very specific categories of the users
TG SMS – Target Marketing

31. Unique Customer
Identification
Works across
channels
Works across
campaign
Reduces failure
attempts
Delivery
Guarantee Score
Personalized URL to
improve message
effectiveness
Platform maintain a delivery propensity score and unique customer
identification so that your messages are delivered to the right audience
Save Cost
Churn Permanent
Failure Numbers
TG SMS – Target Marketing

32. OUR FEW PRESTIGIOUS CLIENTS
CPAAS COMMUNICATION INFRA AND CLOUD SERVICES

33. BIG
Fast 50 Milliseconds
Response time* (from Trigger to Delivery)
30,000,000
Transactions / day
99.995%
System uptime
Secure Infrastructure
Stable
Secure

34. 99104 90359 sales@v-connect.in
www.growwsaas.com
www.v-connect.in
LET’S CONNECT
To Grow With V-CONNECT