1. • Michael Anthony Chappell Page 1 of 4
MICHAEL ANTHONY CHAPPELL
ADDRESS
Walpole Home: 01986 831041
Suffolk Mobile: 07812 147202
IP19 9BQ
PERSONAL PROFILE
I am very effective, professional and enthusiastic trainer/manager with experience in relationship
managementandnew business salesinthe SMEand corporate arena. Myskill setalsoallowsme to
coach and mentor teams to success in any environment.
PROFESSIONAL EXPERIENCE
Handepay Merchant Services September 2012 - March 2015 (relocation)
Regional Sales Manager South West - September 14 - March 15
Achievements:
• Increased performance by 30% through effective coaching and performance management of
under performers
• Recruited andtrained6new individuals fromoutside the industry andpassed 3 probations early
• Increased the revenue of the top3performers bystatisticsbasedone toones, toeffectively show
them how to improve and where the improvements should be made.
Responsibilities
• Recruit, train and maintain a regional sales team of 12
• Report to Sales and Managing Director
• Organise regular monthly team meetings
• Organise diary to make sure all team members where shadowed at least twice a month
• Performance management
November 12 - September 14
National Training Manager - November 12 - September 14
Achievements:
• Built and developed a new induction course for new starters which saw 99.5% pass rate
• Designed and delivered specific training to deliver the sales cycle to all members of the sales
team, which increased company performance by 5%.
• Set out and followed up individual goals for each individual that was below 75% of target.
• Enabled underperformers toachieve 10-20% more saleswithin athree monthperiod byhands
on coaching and positive feedback in turn helping them stay employed.
• Organised regional trainingdaysonvariousnew products anddeliveredthemwiththe Regional
sales manager
• Implemented an online platform for training videos and forums for discussion within the sales
community and the back office.

2. • Michael Anthony Chappell Page 2 of 4
• Ran training sessions at the annual conference on new skills and also going over old skills that
were being overlooked.
• Implemented a 6 month probation plan and review process
Responsibilities:
• To deliver induction course
• To coach underachievers
• To help the Regional Sales Manager with performance issues
Specialist Merchant Service Sales (UK) September 12 - November 12
Achievements:
• 125% of target achieved through self-generated new business.
• Developed new verticals for business i.e. education sector and hospitality sector
Sabbatical May 2012 – September 2012
Fidelity Payment UK Ltd November 2011 – May 2012 (Redundancy)
Area Sales Manager (South)
Achievements:
• Personally boarded two high net worth merchants total card turn over of £160million with a
business turnover in excess of £300 million
• 105% of targetachievedthroughregularperformance managementandcoachingof the individual
team members on a one to one and team basis.
• Devised new strategy for new target verticals and led delivery against target.
• Increased new business by 60%. Through effective coaching and personal development of
individuals.
• Increased revenue by 40%.
• Managed a full team of eight FTE
Responsibilities:
• Prospect and sign my own accounts in the SME and corporate arena
• To drive the business forward and maintain the sales and revenue targets that are in place, the
KPI’s are 8 appointments a week with a net monthly revenue of £10,000 per individual
• Recruit, Train and Maintain the field sales team
• Daily, weekly and monthly reporting to the Sales Director
• Lead by example
First Data Merchant Solutions February 2010 – November 2011
Area Sales Manager (Corporate South West)
Achievements
• Increased new business by 50%.

3. • Michael Anthony Chappell Page 3 of 4
• 98% of target YTD upon leaving
• Developed the education sector within FDMS
• Took lead in the health and education verticals
• Signed Cardiff University Students Union
• Coachedanunderperformertogainbonusforthe firsttimein3years. Thiswasachievedthrough
regular 1-2-1’s
• Recruited two new sellers that hit bonus within 6 months
• Completed business writing course
Responsibilities:
• Recruit, train and maintain a field sales team selling Card Processing services to the corporate
market place for deals from the value of £500k – £100 million in card turn over.
• Develop the skills and motivate the field sales team to perform at a consistently high level
•
• Reporting to the National Sales Director on sales and performance of individual sellers
• Embrace new concepts and ideas and deliver them to the sales force
• To lead by example
Handepay Merchant Services May 2007 – February 2010
Area Sales Manager (London and Southeast) October 07 - February 10
Achievements:
• Consistently 100+% for the 3 year period
• Achieved the highest staff retention levels of all Sales Teams
• Area Sales Manager of the year 2007/ 08
• Mentor to new Area Sales Manger
• Signed Mint Group CTO circa £100 million
Responsibilities:
• Recruit, train and maintain a direct field sales team selling Card Processing services to the SME
market place.
• Develop the skills and motivate the field sales team to perform at a consistently high level
• Reporting to my Regional Sales Director on sales and performance of individual sellers
• Embrace new concepts and ideas and deliver them to the sales force
• To lead by example
Handepay Merchant Services May 07 – October 07
Field Seller
Achievements:
• 150% of target for the 6 month period
• Signed UEA students Union
Responsibilities:
• To sign 5 new businesses a week

4. • Michael Anthony Chappell Page 4 of 4
• Cold calling, walking through doors and following up leads I had generated by phone I quickly
became the top sellerinthe company. Whilstfully followingthe process set forme I alsolooked
to over achieve on a regular basis. Within 6 months I was promoted to area sales manager