Driven Retail General Manager

1. Abhi
Thakar
abhithakar@outlook.com
C. 413-579-2769
Midlothian, VA 23112
Summary
I nitiative-taking and driven General
Manager successful at implementing
str ategic approaches to drive pr ofitability
and sales. Recognized for performance
excellence in operations, customer Service,
Sales and Pr ofit. Strong ability to dr ive
pr ofits, control costs and achieve
continuous pr ocess impr ovement. Successful
at motivating, training, and developing
team member s to drive profitability in
highly competitive environment.
Skills
 Continues Process I mprovement
 Oper ational Excellence
 Change Agent
 Staff training and development
 Top talent recruiting, hiring and
r etention.
 Sales planning and implementation
 Customer relationship management
 Succession planning
 Pr oject management
 Tr aining and coaching
 Leadership, team building & Motivation.
 Pr ofit and loss accountability
 Thinking Agile
 Thought Leader
Experience
GENERAL MANAGER | RICHMOND, VA 04/2019 to Current
 Responsible for sales & profitability of $14 M Store.
 Oversees Sephora inside JCPenney, Salon I nside JCPenney, Life
touch Portrait studio, Optical Department -Team Size 150+
Employees.
 Under performing store for 4 yrs., took it to the next level.
 Stor e had ended fiscal 2019 in TOP 3 in the District (15 stores).
 Stor e was able to achieve Credit Tr ophy for the 3rd Quarter, first
time in 5+ Y r s.
 Pr omoted 4 High Performing associates from within the team and
tr ained them to management team jobs.
 Top impr ovements in Shrinkage and Turnovers.
 Achieved Top impr ovement in controllable pr ofits for the fiscal 2019
and top 3 in dist. with sales plans.
 Zer o Accident r eported for the year as well as achieved 95% training
standards.
GENERAL MANAGER | WINCHESTER, VA 06/2017 to 04/2019
 Set goals and deadlines for the department.
 Responsible for sales & profitability of $12 M Store.
 Oversees Sephora inside JCPenney, Salon, Portrait studio. -Team
Siz e 110+ Employees.
 Delivered best r esults in district with 2nd in District for the year to
date as well as r ecognized as store of the month 2 times , store of
the week 8 times in 2nd half .Top store in Controllable Operating
pr ofit and Top Line sales -Beat sales and Profile plans by Double
digit for Nov 2017.
 Recognized by CEO with Personal Letter sent to GM.-Continuously
achieving Credit goals by 110%+ every month for the year-#1 in Find
mor e at JCP.COM Results achieving 50% & higher participation r ate
ever y week.
 Top 60 I n company for 2nd Half. -Driving I ncremental sales through
Business to Business and Omni channel Activities such as Ship from
store as well as Buy Online Pick up in Store.
 Evaluate instructor performance and the effectiveness of training
pr ograms, providing r ecommendations for improvement.

2. Education
POSTGRADUATE
INSTRUMENTATION & TECHNOLOGY
UNI VERSITY SCIENCE & INSTRUMENTATION
CENTER, VVNAGAR, GUJARAT.INDIA
BA CHELORS IN ELECTRONICS &
COMMUNICATION
SARDAR PATEL UNIVERSITY
GUJARAT I NDIA
Certifications
 Life, Health, Property & Causality
Pr oducer
 Pr oject Management Professional
(PMP®)
 Lean Six Sigma Master Black Belt
(LSSMBB™)
 Lean Pr ofessional (SSLP™)
 Advanced Scrum Master
(SAFe®)
 Change Management
(CMS ®)
 Life, Health & Annuities Producer
 Notary Public
 Micr oStrategy Analyst
 Business Analysis with “R”
 Scr um Fundamentals
 Quality Management Systems
 Digital Loyalty Associate
 Contact Tr acing (COVID-19)
Volunteer Work
 Medical Reserve Corps (MRC)
 Vir ginia Department of Health
 Community Emergency & Response
Team (CERT)
 Dir ector of Volunteerism
PMI Central Virginia Chapter (PMP)
 Committee Member
VAASOA
 Zankar Gr oup
(West End Raas Garba)
 LEGO
 I mpr oved Shrinkage & Retention for the Y ear.
 Plan, develop, and provide training and staff development programs,
using knowledge of the effectiveness of methods such as classroom
tr aining, demonstrations, on-the-job training, meetings,
conferences, and workshops.
GENERAL MANAGER 02/2016 to 05/2017
 Managed 80+ Employees, Overseen salon Business - Accepted GM
Pr omotion with Challenge to Turn Ar ound Bottom Quartile Store in
Company.
 Stor e was 1012 r anked in company Year End 2015.
 Left store with Top 50 Ranking in Company.
 Achieved Top Sales and managed Controllable Expenses. - Helped
Same Stor e Team with Tr aining Needs.
 Coached and mentor Associates for Operational Excellence and Key
Pr oductivity Matrices .-Made credit Acquisition Goal For full year
fir st time after missing 3 Consecutive Years .-Continues market
r esearch and Competition shopping I was able to get Sephora inside
JCP and salon By I n style for store.
 Stor e got remodeled first time since it was built.
 Dr ove Employees Moral with various Engagement activities,
Tr aining's & Recognition. -Received Customer Service Award (Top
10% Stores in Company )at GM Conference .- Promoted 8 Associates
I n various Roles in store .
COLONIAL HEIGHTS. VA
HUMA N RESOURCE MANAGER 05/2015 to 01/2016
 Responsible for Tr aining, Development and Scheduling for 175+
Associates. - Overseen Salon, Sephora, Portrait studio Businesses.
 Leads Jcp.com Business, Plays key r ole in operations and execution
of successful jcp.com customer experience.
 Responsible for new system r ollouts Cashman & enterprise
fulfillment -Tr ained and Pr omoted 2 Associates.
HUMA N RESOURCE LEADER, CHESTERFIELD.VA
02/2014 to 05/2015
 Achieved Top Results while Managing Store as an interim GM (6
months), Achieved Operational Excellence in HR Activities.
 Stor e was most challenged store in HR r elated issues.
MERCHANDISE EXECUTION LEADER, CHARLOTTESVILLE.VA
05/2012 to 01/2014
 Responsible for leading team of 100+ Associates.
 Overseen salon and JCP.com Business.-Accountable for all
mer chandising and visual execution - Responsible to follow a visual
plan and par tner with team member s to execute to ensure store
that's going to impress anyone that enters.-Accountable for all
mer chandising and visual execution , Achieved Best Store for Core

3. (League of extraordinary
Gentlemen’s O utreach)
2016-2018
 Mar ch of Dimes
2015-2019
standards Award, Year 2013 -Accountable for scheduling all support
r esources.
MEN'S SUITS A SSOCIATE. CHARLOTTESVILLE.VA
MERCHANDISE SUPERVISOR, SUPERVISOR 11/2011 to 01/2012
TEMP. HOLIDAY HIRE. MEN'S SUITS DEPT. HOLYOKE. MA
11/2010 to 03/2011
BESTONE Convenience Stores. HAVENT.HAMPSHIRE.UK
A rea Manager 01/2008 to 01/2009
Accomplishments
 People Management: - Top 10 GM in the Company (2017)
 . Tr ained Store Associates on elevate customer service standards.
 Financial Management: - Awarded for Operational Excellence in GM
Conference (2018).
 Major I mprovement in Store Pr ocesses and Streamlining operations.
Websites, Portfolios, Profiles
 https://www.linkedin.com/in/abhi-thakar