1. Michelle Kraft C.R.D.S.
804B Moyer Circle East
Milford, DE 19963
302-222-7890
Kraft2011@hotmail.com
Career Objectives:
I am interested in continuing work in the Front Office/ Sales Management
position in the hospitality industry. I have my national certification as a
Rooms Division Specialist and have experience for the past nine years in
both the food and hospitality industries, with strong customer service.
Education:
Bryant and Stratton College-Online
September 2013-September 2014
Associates in Applied Science
Hospitality and Tourism Management
Schenectady County Community College (SCCC)- Schenectady, NY
September 2006 – September 2009
Associates in Applied Science
Tourism and Hospitality Management
Associates in Applied Science
Accounting
Started concurrent while in junior year of High School
Capital Region Career and Technical School- Albany, NY
September 2005- June 2007
Lodging Management Program
Culinary arts and Hospitality
Concurrent while in junior and senior year of High School
Experience:
Hampton Inn (Milford,DE)
Director of Sales/Front Office Manager
September 2012-October 2015
 Handle all the group bookings and meeting room booking for the
property
 Oversee all sales leads coming in to the hotel
 Oversee the Maintenance, Food and Beverage and Front Desk
Staff
 Works closely with the General Manager on all daily activities
concerning the hotel

2.  Selling rooms and making reservations for up to 81 rooms per
night
 Checking in up to 81 rooms per night
 Answering phone calls and directing guest questions to the
appropriate person or place
 Signing guests up to hotel memberships with extra bonus for each
made
 Creating and Maintaining relationships with local accounts, and
keeping their guest happy and returning
Chuck E. Cheese (Dover, DE)
Manager
December 2012 –May 2013
 Prepared foods for dinner service like, cutting chicken, portioning
out foods and separating orders
 Expediting orders and making sure foods are prepared properly
 As a Manager I take responsibility for cash management, handling
tills, server banks and deposits
 Directing employees, and assisting themwith their jobs and job
related issues
 Help with pre-interviews for currently seeking candidates, and
doing on the job training of new employees and retraining current
employees
 Organization of company paperwork and filling bills, and reports.
Friendly’s (Clifton Park, NY)(Rotterdam, NY)(Schenectady, NY)(Dover, DE)
Manager
September 2008-April 2014
 Started as a grill cook and after four months started the manager
in training program
 As a grill cook I worked with up to five others to complete dinner
service
 Prepared foods for dinner service like, cutting chicken, portioning
out foods and separating orders
 Expediting orders and making sure foods are prepared properly
 Cleaning grills, fryers, and cold tables as side work during and
after shifts
 As a Manager I take responsibility for cash management, handling
tills, server banks and deposits
 Directing employees, and assisting themwith their jobs and job
related issues

3.  Help with pre-interviews for currently seeking candidates, and
doing on the job training of new employees and retraining current
employees
 Organization of company paperwork and filling bills, and reports.
Holiday Inn (Schenectady, NY)
Front Desk Associate
September 2007-March 2008
 Selling rooms and making reservations for up to 180 rooms per
night
 Checking in up to 180 rooms per night
 Answering phone calls and directing guest questions to the
appropriate person or place
 Signing guests up to hotel memberships with extra bonus for each
made
Marriott (Albany, NY)
Internship
September 2005- May 2007
 Rotated through all departments of the over 300 room property
 Front Office where checked in guests, answered phones, directed
guests calls and questions, transportation between property and
various locations
 Maintenance helping to fix light bulbs, bathroom fixtures, building
chairs, and looking at other guest problems
 Food and Beverage helped to setup banquets, and serve banquets
up to 300 people, cook in the kitchen for lunch service of up to
150 people, wait on tables and serve tables for lunch up to 150
people
 Housekeeping cleaned guests rooms, making beds, cleaning
bathrooms, vacuuming the floor, room inspections up to 15
rooms per day
The Parker Inn (Schenectady, NY)
Front Desk Associate
September 2006-June 2007
 Front desk checking up to 23 guests in per day, checking guests
out, directing guests comments, concerns, and problems to the
proper location so they were resolved as quickly as possible
 Housekeeping making up to 8 beds a day, turn down service to
make the guests feel at home before the come to their rooms at
night

4.  Food and Beverage helped with buffet service for up to 150
people per night, before shows that were playing at Proctors,
broke down buffet after dinner service to set up for the next day
Professional Organizations and Certifications
 Hilton/Hampton Sales Leadership Certified
 Milford Chamber of Commerce
 AHLA Women In Leadership member
 Delaware Tourism member
 Skills USA Membership
 Skills USA: Third Place finish in the Food and Beverage
Competition
 New York State Hospitality and Tourism Association
 Certificate of completion: NOCTI Competency Assessment:
Commercial Foods
 National Restaurant Association ServSafe Certified
 Lodging Management Year One: Certificate of Completion
 Lodging Management Year Two: Certificate of Completion
 AHLA-EI: Certified Rooms Division Specialist
 Lodging Management Program New York State Competition:
o 1st Place Finish
 Lodging Management Program National Competition:
 1st Place Center Place
 2nd Place Hotel Operations
 3rd Place Hospitality Project
 4th Place Overall