This document contains Benjamin "Vasser" Knowles' resume. It outlines his education in Hotel Management from Oklahoma State University, as well as extensive experience in hospitality roles. He has held several assistant management positions at hotels like Marriott Fairfield Inn, Hyatt Regency Downtown Tulsa, and Four Seasons Resort at Las Colinas. Knowles also has experience in catering and restaurant roles such as at Rave Review Catering and Cheddar's Restaurant. The resume demonstrates a diverse and extensive background in the hospitality industry.

1. Benjamin “Vasser” Knowles
1711 South JacksonAve
Tulsa, OK 74107
(808)-217-5206
Vasser.Knowles@Okstate.edu
EDUCATION
Oklahoma State University (Stillwater, OK) December 2015
 B.S. in Hotel Management
-Minors in both Finance and Advertising
ACTIVITIES
 Young Business Leaders (2010-2015)
 National Restaurant Association Member (2010-2015)
 Oklahoma Restaurant Association Member (2010-2015)
 American Hotel and Lodging Association Member (2011-2015)
 ‘Youth Teacher’ at Life Church (2009-2014)
 Oklahoma State Entrepreneurship Club (Nationally Ranked) (2012-2015)
 Oklahoma State Finance Club (2011-2015)
 Humane Society Supervisor (2012-2014)
 Volunteer at Hospitality House of Tulsa (2014-2015)
 Volunteer Weekly at Tulsa Homeless Shelter (2014-2015)
 Monthly Volunteer- Habitat for Humanity (2014-2015)
 Tulsa Investors (2013-2015)
 Oklahoma Hedge Funds (2014-2015)
EXPERIENCE
Marriott Fairfield Inn and Suites Stillwater, Oklahoma December 2014-Current
Assistant General Manager
 Plan and develop action steps to improve overall GSS for hotel, while assisting
the General Manager on forecasting, budgeting, as well as training.
 Resolve guest complaints and internal issues, during which I observe staff
performance to ensure adherence to hotel policies and establish operating
procedures.
 Complete control in the selection of hotel staff while implementing daily pre-shift
meetings with department heads to guarantee awareness of the days expectations.
Hyatt Regency Downtown Tulsa, Oklahoma August 2014-December 2014
Assistant Front Office Manager
 Monitors the Front Office employees to make sure all guests receive prompt and
personal recognition.
 Overlooks entire hotel operation from 5 pm forward such as housekeeping,
engineering services, valet/ bell, security on-site, as well as my front desk staff.

2.  Assists the Front Office Manager in employee related matters such as evaluations,
consulting, interviewing, as well as working to achieve financial profitability.
Rave Review Catering (Full Moon Café) Tulsa, Oklahoma September 2014-August 2015
Special Event Bartender and Manager
 Assist in coordinating details of events such as Tulsa’s Oktoberfest, major city
funded parties, private business parties, weddings, birthdays, anniversaries, local
charity events, and trade shows.
 Train, and educate staff on proper event procedures.
 Serve and prepare drinks for guests, as well as supervise bar employees.
Four Seasons Resort at Las Colinas Irving, Texas May 2014-August 2014
Server and Bartender (Hotel Operations Internship)
 Focused on 3 major aspects within the property’s operations for three weeks per
each department. (Housekeeping, Front Desk/Concierge, and Maintenance
Engineering)
 Bartended and served in the Kettle One Club tent off the 17th green, as well as at
the Cabana during the annual pool party of about 2,000+ people.
 Shadowed a different department head daily, four times a week, allowing us to
observe the hurdles and benefits we will face as future hospitality leaders.
Cheddar's Restaurant Tulsa, OK February 2011-May 2011
Server
 Effective communicator, adaptable, approachable, and genuine
 High Volume and Fast Paced Restaurant
 Worked with other staff to achieve guest comfort and profitable up-selling.
Savory Chef Tulsa, OK August 2010- February 2011
Server
 Proven, assertive leader with the ability to help others achieve a successful
atmosphere.
 A fine dining restaurant known for its intricate recipes, as well as it’s Gourmet
Cooking School.
 Completed 12 week ‘Pro Chef I’ and Wine Course in order to be considered.
Arterra Restaurant (Del Mar Marriott) San Diego, CA September 2008- May 2009
Busser/Server/Valet
 The job was in an extremely upscale environment.
 I was able to manage my time wisely, having to be at work at 5:30 a.m.
 I was able to bring a sense of diversity, and leadership by showing others how to
adapt to our guests from a variety of cultures in an adjusted manner.

3. Hollister (The Citadel) Colorado Springs, CO January 2008 – August 2008
Floor Rep.
 Greeted and assisted customers with style or merchandise questions
 Shadowed management for further understanding on how to produce best results
from employees.
Hollister (Ala Moana Mall) Honolulu, HI January 2007 – August 2007
Floor Rep./Company Model
 Worked in conjunction with other staff in the marketing and successful selling of
the company’s apparel and accessories.
 Participated in company photo shoots for national ad campaigns.
 Top 5 Hollister stores in United States
Local Color Kamuela, HI January 2006 – December 2006
On-Floor Sales, Delivery
 Worked with owner and staff part time on the sales floor of a successful, home
furnishings store.
 Made deliveries to clients after school hours and on weekends.