The document is a resume for Reginald O. Terry, who has over 15 years of experience in the hospitality industry, including roles in food service, payroll, employee training, public relations, and strategic planning. He has a B.S. in Hospitality and Tourism Administration from North Carolina Central University and an A.A.S in Business Administration from Durham Technical Community College. His resume lists relevant experience in marketing, event planning, server roles, and founding a student entrepreneurship organization, demonstrating skills in customer service, team leadership, and business management.

1. Reginald O. Terry
2201 Chautauqua Drive Apt B Durham, NC Phone: (919)519-0360 rterry2@eagles.nccu.edu
Hospitality Management Profile
Highly motivated, creative and results driven professional with over fifteen (15) years of
extensive experience in the Hospitality Industry. I have experience in food service, payroll,
employee training and development, public relations and strategic planning. I possess strong
knowledge of social media tools as well as robust computer skills, which includes, but is not
limited to proficiency in Word, spreadsheets, graphics and applications. I have exemplary
writing and verbal communication skills, detail oriented and the ability to multi-task. I have
excellent inter-personal and leadership skills, trouble shooting and problem solving abilities.
Core Competencies include:
 Food Service/Catering Management Guest Service Management
 Hospitality Management Strategic and Target Marketing
 Budgeting & Cost Control Profit & Growth Strategies
 Teambuilding, Training, Supervision Safety, Sanitation and Quality Control
 Inventory Management
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Education: North Carolina Central University Durham, NC
B.S., Hospitality and Tourism Administration Graduation: Dec. 2015
Durham Technical Community College Durham, NC
A.A.S, Business Administration Graduation Date: May 2012
Relevant Experience
Marketing Intern Durham Convention Center Durham, NC
Summer 2013
o Assist with daily procedures of the convention center
o Manage phones, workplace emails, customer service
o Assist with proposal & contract writing
Group Area Host Durham Bulls Athletic Park Durham, NC
Summer 2013- 2015
o Assisted with ensuring group placement in the ballpark

2. o Monitored group areas for suspicious activity
o Ability to work within teams and individually
Event Planner/Parliamentarian North Carolina Comprehensive Community College
2011-2012 Student Government Association Durham, NC
o Planned business conference in the Fall/Spring for 300+ delegates and guests
o Coordination of room assignments and packaged gift bags
o Ensured entertainment and prizes were distributed
o Maintained security and improved guests experience
Vice President Durham Technical Community College Student Senate
2011-2012 Durham, NC
o Assisted the President in facilitating business meetings
o Coordinated events with the Social Committee Chairperson
o Maintained records of attendance and meetings
o Ensured use of Robert’s Rules of Order at all meetings
Server Carolina Ale House Durham, NC
2008-2009
o Processed food and beverage orders for guests
o Made sure orders were complete and guests enjoy their experience
o Handled cash and credit card transactions for guests
o Ability to work with a team to ensure guest satisfaction
Lead Server Ruby Tuesdays Durham, NC
2002-2008
o Processed food and beverage orders for guests
o Made sure orders were complete and guests enjoy their experience
o Handled cash and credit card transactions for guests
o Train and develop new employees for company
o Ability to work in a team environment to ensure guest satisfaction
Server/Bartender Lone Star Steakhouse Durham, NC
1998-2001
o Processed food and drink orders for guests
o Ensure complete orders before taking out to guests
o Handled cash and credit card transactions

3. o Ability to work in team environment to ensure customer satisfaction
Shift Manager Pizza Hut Roxboro, NC
1997-1998
o Assist with food preparations for guests
o Handled cash and credit card transactions
o Assist with food inventory and cost control
o Ability to manage crew of 5-10 employees a night
Other Experience
Student Worker (Work Study) North Carolina Central University Durham, NC
2014-2015
o Assist with filing, emails, and correspondence between departments
o Assist students with faxing, computers, correspondence and any other need
o Develop bonds with other students and faculty
Computer Lab Monitor Durham Technical Community College Durham, NC
2011-2012
o Worked with students in creating papers and filling out applications
o Monitored student usage of computers and printers to ensure proper use of facilities
o Helped with tutoring services when needed
o Started out as a work study position that turned into part time position
Student Presenter North Carolina Community College System Raleigh, NC
2010
o Presented to 80 government officials on the importance of community colleges
o Spoke on behalf of the North Carolina Community Colleges
o Talked about my history with community colleges and how they helped me grow
Founder/Vice President Minds That Create Durham, NC
2009-present
o Founded a student entrepreneurship organization at Durham Technical Community
College
o Held workshops on how to start your own business
o Developed business plans for startup companies

4. Certifications and Awards
ServSafe Certification- November 2013, Purchasing- March 2014, Bar and Beverage
Management- April 2014, Customer Service- April 2014, Human Resource Management 2015