1. Maria Molina
molinamaria7@yahoo.com
Phone Number: 520-245-4650
Seeking employment in the Medical Office Specialist opportunities
Work Experience
Medical Office Specialist
UMC Tucson Breast Center Tucson, AZ
August 2009-July 2014
 Operate telephone switchboard to answer,screen,or forward calls, providing information, taking
messages,or scheduling appointments
 Greet persons entering establishment, determine nature and purpose of visit, and direct or escort
them to specific destinations
 Receive payment and record receipts for services
 Transmit information or documents to customers, using computer, mail, or facsimile machine
 Hear and resolve complaints from customers or the public
 Schedule appointments and maintain and update appointment calendars
 Perform administrative support tasks, such as proofreading, transcribing handwritten information,
or operating calculators or computers to work with pay records, invoices, balance sheets,or other
documents
 File and maintain records
 Provide information about establishment, such as location of departments or offices, employees
within the organization, or services provided
 Collect, sort, distribute, or prepare mail, messages,or courier deliveries
 Getting Information
 Processing Information
Medical Office Specialist
M B I Tucson, AZ
August 2002-August 2007
 Operate telephone switchboard to answer,screen,or forward calls, providing information, taking
messages,or scheduling appointments
 Greet persons entering establishment, determine nature and purpose of visit, and direct or escort
them to specific destinations
 Receive payment and record receipts for services
 Transmit information or documents to customers, using computer, mail, or facsimile machine
 Hear and resolve complaints from customers or the public
 Schedule appointments and maintain and update appointment calendars
 Perform administrative support tasks, such as proofreading, transcribing handwritten information,

2. or operating calculators or computers to work with pay records, invoices, balance sheets,or other
documents
 File and maintain records
 Provide information about establishment, such as location of departments or offices, employees
within the organization, or services provided
 Performing Administrative Activities
 Processing Information
Medical Office Specialist
Concentra Medical Center Tucson, AZ
June 1997-August 2002
 Operate telephone switchboard to answer,screen,or forward calls, providing information, taking
messages,or scheduling appointments
 Greet persons entering establishment, determine nature and purpose of visit, and direct or escort
them to specific destinations
 Receive payment and record receipts for services
 Transmit information or documents to customers, using computer, mail, or facsimile machine
 Hear and resolve complaints from customers or the public
 Schedule appointments and maintain and update appointment calendars
 File and maintain records
 Collect, sort, distribute, or prepare mail, messages,or courier deliveries
 Analyze data to determine answers to questions from customers or members of the public
 Take orders for merchandise or materials and send them to the proper departments to be filled
Customer Service Rep.
Tele Tech Tucson , AZ
September 1996-August 1998
 Confer with customers by telephone or in person to provide information about products or
services, take or enter orders, cancelaccounts,or obtain details of complaints
 Check to ensure that appropriate changes were made to resolve customers’ problems
 Keep records of customer interactions or transactions, recording details of inquiries, complaints,
or comments, as well as actions taken
 Refer unresolved customer grievances to designated departments for further investigation
 Determine charges for services requested,collect deposits or payments, or arrange for billing
 Resolve customers’ service or billing complaints by performing activities such as exchanging
merchandise, refunding money, or adjusting bills
 Complete contract forms, prepare change of address records,or issue service discontinuance
orders, using computers
 Getting Information
 Processing Information
 Thinking Creatively

3. Education
High School Diploma or Equivalent, General Studies
Pueblo High School Tucson, AZ