Customer Service - Business - Administrative Assistant

1. Augusta C. Gillard
1106 N. Jones Rd. (989) 493-3878
Essexville, MI. 48732 jadagillard@charter.net
Payoff Clerk – Customer Service – Proof Operator – Teller
Deposit Operations – Loan Reconciler
Dedicated professional with essential workplace skills towards efficient customer service transactions,
effective communication and dynamic document processing. With over 10 years of experience in the
customer service industry, I feel confident providing transactions, data entry, account maintenance and
statements of pay-off or other related account information
Highlighted Skills
 Exceptional Customer Service
 Microsoft Office Proficiency
 Banking and Money Handling
 Process High Volume Materials
 Information Data Entry/Processing
 Document Retrieval
 Verify Personal Identification
 Account Maintenance/Transactions
Experience
Administrative/Date Processing
 Proficient in Microsoft Office operation and data entry
 Create system updates and process effective communication within the team involved
 Balanced all loan systems and correct all rejects with accuracy and accountability
 Answer telephones, direct calls, and take messages
 Maintain change of address, death certificates, marriage licensure and divorce documentation
 Communicate with customers, employees, and other individuals to answer questions, explain
information and address complaints
 Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
Payoff Clerk
 Prepared and verified statements and documents
 Hand calculated regular and partial payoffs
 Researched missing files, obtained recording information to complete file processing and
tracking of accounts
 Notarized documents for discharge recording and out of state Terminations.
Teller Operations
 Promote services and offers to customers, selling promotional incentives to build established
accounts
 Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips
 Enter customers' transactions into computers to record transactions and issue computer-generated
receipts
 Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily
transactions, using computers, calculators, or adding machines
 Examine checks for endorsements and to verify other information, such as dates, bank names,
identification of the persons receiving payments, and the legality of the document
Homecare
 Provide assistance with cooking, cleaning, laundry, and dishes.
 Assist individuals with disabilities get ready for their day – personal care, getting dressed, make
their bed, public transportation needs.

2.  Help to make sure the individual gets home safely and provide quality activities until family
member arrive home.
 Helped care for family members so that they could stay in their home, along with extensive long-
term care for terminal illness.
 Provided pain shots when needed per physician orders.
 Gave assistance as needed for care and mobilization, providing transfer assistance.
 Cleansed and bandaged wounds as directed by the doctor for home.
 Visited with individuals to help keep up spirits every day and helped threw the tough days using
positive reinforcement and providing activities.
Employment History
Personal Assistant 06-2016 - Current
PAO - Personal Assistant Options, Midland, MI
Customer Service Representative/Pay-Off Clerk/Clerk ll 10/1988 – 05/2016
Chemical Bank, Midland, MI
Education and Training
Associates Degree Delta College, University Center, MI
First Aid/CPR American Heart Association, Bay City MI
Notary of the Public Bay County, MI
Volunteer Efforts
 Wednesday’s In the Park – handing out programs for up and coming concerts
 Aids Walk - raised money and walked in the event
 The Haunted Masonic Temple – worked the door to allow the preferred group size into the
appropriate center or program.
linkedin.com/in/augusta-gillard-9333a630