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SAXTON PHILLIPS
1043 Gatesville Drive, Hope Mills, NC 28348
(910)261-9013 phillipssaxton@gmail.com
SUMMARY
Exceptional Electronic Medical Records graduate with extensive knowledge of proper Health
Information Management standards. Obtained extensive EMR training and was tested in the areas of
medical computer software programs, document processing, medical coding, and healthcare
technology. Proficient in computing and analyzing health care statistics and presenting the data.
Received formal training in medical record storage, retrieval, scanning, indexing, release of information
of records and the transition from paper to electronic process. Proficient with Microsoft Word, Excel,
Outlook, PowerPoint. Committed to working well within a team. A positive and upbeat professional with
experience working in a fast paced, high pressure environment. Recent graduate with a strong passion
and drive to begin a new career in this exciting industry.
 Medical Law and Ethics
 Medical Insurance
 CPT, HCPCS, ICD-9, ICD-
10
 MedTrack & Medical
Practice Management
Software
 Patient Data Analysis
 HIPAA Compliance
 Medical Terminology
 Health Information
Management
 Meticulous Attention to
Detail
 Typing Skills: 55 WPM
 Anatomy & Physiology
 CMS 1500 Billing
 Excellent Customer
Service
 Superb Time
Management
EDUCATION & CERTIFICATION
Miller-Motte College, Fayetteville, NC 09/2013
Associate of Applied Science in Electronic Medical Records
Coursework
 Career Development
 Career Management
 Introduction to
Computers
 Medical Law & Ethics
 Medical Terminology
 Medical Computer
Applications
 Medical Office Systems
 Anatomy & Physiology
 Pathology
 Medical Coding
 Pharmacology
 Emergency Procedures
 Registries and Statistics
 Document Processing I
 College Mathematics
 Healthcare Information
Technology Orientation
 Healthcare Standards
 Health Information
Systems
 Medical Insurance
 Advanced Medical
Coding
 English Composition I & II
WORK EXPERIENCE
Womack Army Medical Center, Robinson Health Clinic, Fort Bragg, NC 10/2014 – Present
Medical Administrative Support Assistant (Volunteer)
 Perform receptionist, record keeping, and additional clerical duties in a medical clinic within the
Medical Center (MEDCEN) or Medical Activity (MEDDAC) providing a variety of medical service
specialties.
 Provide office automation support within the clinic/office. Receive visitors and telephone calls.
Relay incoming calls and messages to the staff. Follow established office procedures for referring
patients with emergencies and walk-in patients for treatment. Screen patients to determine the
purpose of their visit and check their eligibility for treatment (DEERS check, hospital card, etc.).
Keep non-emergency walk-ins in sequence by order of appearance.

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 Explain clinic appointment procedures and priority of treatment. Schedule and coordinate
appointments for patients with various clinics, with in Military Treatment Facilities (MTFs) and
civilians.
 Ensure all treatment requested by the physician has been scheduled and reschedule
appointments as necessary. Obtain, review and update, if necessary, medical records of
patients prior to an appointment. Assemble records in accordance with regulations. Insert
additional forms when necessary. File and scan results of laboratory tests, x-rays, and EKGs to
patients’ digital record (AHLTA).
 Enter a variety of physician orders on various charts, identifying a variety of chemical
compounds, symbols, and abbreviations, comprising medical orders. Observe patients for
obvious signs of discomfort, illness, or stress, notifying professional staff of perceived
emergencies. Keep time and attendance records for the clinic.
 Compile data for a variety of reports and prepare Releases of Information (ROI) for patients.
Provide clinic orientation to Red Cross volunteers, newly assigned personnel and other ancillary
service personnel. Maintain waiting room area in a neat and orderly manner. Resolve clinic
complaints of an administrative nature and refers all other complaints to the patients
representatives office or to the appropriate office where the issue can be resolved.
 Operate an automated office information processing system, to produce, store and process
information material. Ensure correct format and grammar. Monitor and reply to messages on
Relay Health/Army Medicine Secure Messaging System (AMSMS) for patient requests to
schedule appointments, laboratory results, records, and referrals.
Personnel Express, Fayetteville, NC 12/2014 – 03/2015
Office Assistant I, Fayetteville Transit Office
 Prepared, compiled, and submitted reports to management on daily operations, work order
flow, and customer feedback. Monitored and answered incoming telephone lines, routed calls,
took and forwarded messages accordingly, greeted walk-in clients and directed them to the
appropriate person and/or meeting room.
 Maintained the ability to adapt to a changing environment, show flexibility in response to
change and adapt to and accommodate new methods and procedures and demonstrate
effective problem solving and conflict resolution skills.
Cape Fear Staffing,Cumberland Operation Center, Fayetteville, NC 04/2006 – 11/2010
Data Entry Specialist
 Recorded and documented lunch application information accurately, efficiently, and
professionally ensuring accuracy and completeness of forms.
 Provided clerical and administrative duties; filing, telephone and reception tasks, gathered and
recorded information, and utilized computer software systems to enter and store data.
 Administered support to office staff and management to ensure operations are smooth and
seamless at all times. Demonstrated world class customer service when interacting with
applicants. Excellent data entry skills, able to learn and master new software quickly and
effectively.
Moore’s Landscape, Fayetteville, NC 09/2008 – 06/2009
Customer Service Representative/Data Entry Specialist
 Managed daily operations to include receiving sales calls, account management,
employee scheduling, route planning, supply ordering, invoicing, payroll accounting,
accounts payable/receivable, labor tracking, and marketing.
 Ensured customer satisfaction and retention through skilled management of customer
service complaints, billing inquiries, and conflict resolution to ensure maximum profit and
business volume.
 Orchestrated and executed supply and vendor ordering through several accounts, and
ensured adequate levels of inventory and supplies were available for services scheduled, to
include scheduling maintenance and replacement of lawn care equipment.