1. Jazmine Richardson
Southfield, MI 48033 Jzmn8907@yahoo.com Cell (248)773-1139 Home (248)242-0700
WORK EXPERIENCE:
CSR/Receptionist Us Medical Management (Corporate Call Center) Troy, MI 01/2015 to Present
 Perform clerical duties during the day and night shift, when phone lines are not busy such as copying, filing,
faxing, taking urgent messages,and emailing.
 Transfers calls as needed; works with centralreception to ensure adequate phone coverage at all times.
 Page the doctor on call when a patient needs immediate help in case of emergency.
 Schedule, canceland change appointments or direct callers to other resources,take messages for on call Dr.
Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient
complaints to appropriate department I the call center.
Document Management Us Medical Management (Corporate Call Center) Troy, MI 01/2015 to Present
 Managing and tracking company documents and store documents and reduce paper.
 Monitor regulatory activity to maintain compliance with records and document laws.
 Uploads all retrieved charts and applicable forms to company serve daily.
 Basic understanding of HIPPA and PHI.
 Basic navigational knowledge of electronic medical record applications such as Epic.
Home Health Aide Excellacare Farmington Hills, MI 03/ 2014 to 12/2015
 Provides private duty care to seniors in their home, assisted living facilities, and group homes.
 Helping client with bathing, feeding, cleaning, reading and recording vital signs, med passing, transfers, doctor
visits, and meal planning and preparation.
Telephone Operator Debra’s Answering Service Berkley, MI 01/2013 to 08/ 2014
 Greeting customer over phone in identifying needs and then routing calls appropriately.
 Taking messages for doctor clients on correct form.
 Customer service listening skills using scripts followed by appropriate guidelines.
 Answers routine questions about telephone and voice mailbox operation on an occasional basis
CSR/Pharmacy Clerk Cvs/Health Oak Park, MI 04/ 2010 to 03/2012
 Assist pharmacy personnel when needed/ Pharmacy pickups and make sure everybody’s insurance goes through.
 Store cleanliness, break area and rest rooms, vacuum, dust front/ face,clean windows, rubbish removal and
sweeping and Issue rainchecks when requested.
 Unload and load trays/cases - 35 pound maximum to a height of 4 feet.
 Complete price changes: document counts, utilize price guns.
 Operate a cash register including cash transactions, checks,charges,and debit transactions.
Ferndale High school Ferndale, MI Graduation 2007
Dorsey Business School Medical /Assistant (Anticipated) 06/2016