1. Helen Medlin
4604 Mainfield Ave
Baltimore, Maryland 21214
410-444-4785
OBJECTIVE: To obtain a responsible position where my abilities and experience
will
have valuable applications in motivating and directing a technical
workforce towards the accomplishment of specific goals.
WORK EXPERIENCE:
Nov 2012 – Dec 2014 Coldwell Bankers Residential Brokers
Lutherville, Maryland
Position: Part time Weekends Office Automation/Scheduler
Responsibilities: Promptly answer telephone calls and communicate relevant
account information to managers and departments. Type and process
correspondence, proposals and contracts. Distribute memos, contracts, resumes,
room requests and amenities to relevant departments. Politely and professionally
converse with clients and respond to all inquiries. File and organize copies of
contracts and correspondence ensuring records are up to date. Reserve and confirm
rooms, meeting space when necessary. Faxing, emailing, clerical duties
Jan 2011- August 2011 Andrew Air Force Base
Camp Spring, Maryland
Position: Support Agreement Assistant Manager
/ Office Automation (not exceed 1 yr/lack work)
Responsibilities: Provides routine clerical support to the Department; prepares and
reviews material from copy created by automated office equipment; proofreads materials;
composes and sends routine acknowledgements in response to routine inquiries; sets up and
maintains files; enters, updates, and retrieves information stored in files and databases; opens,
sorts, and routes mail; receives telephone calls and greets visitors; answers routine inquiries
and takes messages; schedules and coordinates meetings and appointments; Makes travel
arrangements and keeps travel itinerary; orders supplies, equipment and requests repairs and
services for office equipment as needed; gathers material and obtains documents and
background information for reports and other purposes; Ensures confidentiality of
information; supports the Department office by using automated equipment such as fax
machines, personal or networked computers and printers, copy equipment, voice messaging
and electronic mail systems, and telephone equipment; performs other duties, as required.
Personnel Readiness, Time and Attendance, requisition orders, input information of CD’s System
copy CD’s; Process time for Payroll for all employees; Process work orders; order merchandise;
get approval through accounting; mail fed-ex, work on Deployment files, Support agreements,
Billing of accounts, Collections of accounts, Record Management, Purging Files, Setting up Filing
Systems. Recruitment administration support, Sending offer letters and paperwork to new hires

2. Monitoring and maintaining new hire and separation paperwork, Maintaining personnel files and
Jan 2011- August 2011 Andrew Air Force Base
Camp Spring, Maryland
Position: Support Agreement Assistant Manager
/ Office Automation (not exceed 1 yr/lack work)
HR department filing , Monitoring invoices and expenses; processing payments as directed
Answering incoming telephone calls, screening calls, and referring to proper person for handling
Assisting directly with routine inquiries, Organizing meetings, including travel and agendas Etc
June 2005– Present Wal-Mart
Towson, Maryland
Position: Cashier/Optical Sales Part time
Responsibilities: Cash handling, Customer service, Pharmacy, Optical, and various
departments, Process Checks and Vouchers, Process Credit card payments, Balance Register,
Optical Technician, checking in/out patients, answer multi-line phone, schedule
appointments, patient service, and basic administrative functions, assisting patients with all
optical purchases, repair and adjustment of glasses, and inventory management, gathering
patient information, pre-testing, screening of patients, other specialty testing, working with
the doctor and general office duties, assisting and teaching patients on how to insert and
remove contacts, ordering contacts, gathering patient information, pre-testing, screening of
patients, dispensing and repair of eyeglasses etc
July 2007 thru June 2008 Internal Revenue Service
Baltimore, Maryland
Position: (Seasonal) Customer Service
Responsibilities: Extensive Answering phones, Billing, Customer Service, Constantly.
Correcting taxes, Reprocessing Taxes, Adjustments made on all accounts, Refund new Checks
conferring with taxpayers to determine tax liability, interpreting tax law, advising and
educating the public on state tax matters by collecting tax due through voluntary and
forced collections methods. Primary work description will be inbound phone contact
with the Taxpayer to resolve their tax issues. A wide variety of tax questions
involving filing requirements, audits, tax assessments and other tax related issues.
Involves constant contact with the public, etc
October 2003 to July 2007 Levin dale Geriatric Nursing Facility
Baltimore, Maryland
Position: Staffing Coordinator/Unit Clerk
Responsibilities: Staffing all units of hospital with appropriate acute and long-term personnel.
Developing a monthly schedule for staff along with the daily coordination of schedules.
Coordination of agency staff to fill open areas in the hospital when there is staff shortages. Billing
of accounts, Customer Service Reconciling accounts receivables and account payable. Data

3. entry of attendance and vacation in a payroll system. Preparation of daily reports for agency use
and HPPD. Customer service. Assist nursing supervisor with problems on floor and handled
emergency send out of patients, along with locating patients sent out on prior shifts. Billing of
clients and Agency use.
August 1998 to October 2003 Maryland Eye Association
Baltimore, Maryland
Position: Distribution Coordinator
Responsibilities: Weekly rotations, Billing, ICD-9, Coding, Follow up with bills, claims data entry
Customer Service, Assist with the coordinator of transplants. Distribution of organs to various
hospitals locally and internationally Communication with physicians, Coordination of airline flights
for distribution of organs, Preparation of statistical reports on organ distribution.
EDUCATION:
May 1980 Morgan State University
Baltimore, Maryland
Major: Business Administration
Degree: Bachelors of Science
TRAINING:
2004 Life Bridge Health
Certificate in Effective Communication
Certificate in Situational Leadership
Certificate in Conflict Management
Certificate in Workshop Presentation
2001 University of Maryland Baltimore
Certificate in Mini Medical School
Americaid Value Options
Certificate in Dual Diagnosis
1994 Federal Bureau of Investigations
Certificate of Appreciation
Community College of Baltimore
Certificate of Medical Terminology
1994 Johns Hopkins University
Certificate in Health Administration
REFERENCES:
Available upon request.