Rebekah Cortez has over 5 years of experience in administrative and medical receptionist roles. She is currently an administrative receptionist at Medical Center of Alliance, where her responsibilities include operating the phone system, managing the front desk, maintaining patient confidentiality, and communicating with other departments. Previously, she worked as a medical receptionist at University General Hospital and as an office manager/secretary at Right Price Tax Service, where she handled data entry, customer service, scheduling, document preparation, and training. She has a high school diploma from William Hardin Adamson.

1. Rebekah Cortez
9025 Sunridge Circle Apt 713 Fort worth, TX 76120
Rebekahcortez1993@gmail.com
682-433-8844
PROFESSIONAL SUMMARY
 Promoted to office manager within a year
 More than three years of experience in an administrative assistant responsible for phones, customers, data-entry,
scheduling, and overall customer care
 More than two years of experience as an medical receptionist and administrative receptionist
PROFESSIONAL EXPERIENCE
Medical Center of Alliance
Medical Administrative Receptionist
2015 - Current
 Operating PBX providing excellent customer service while direct incoming calls, route these incoming calls to the
correct individual or department within the business, send to a message system, such as voicemail, if required
 Manage front desk area while offering customer service to any patients/visitors as needed
 Provide customers with telephone numbers and other information while Protecting patients' rights by maintaining
confidentiality of personal information
 Maintain working relationships and communicate with all departments using Microsoft Office 360
 Monitoring all alarm indicators and disseminating information in the event of internal emergencies such as, codes,
fires, and emergency alarms and responsible for performing overhead pages
University General Hospital
Medical Administrative Receptionist
2014 - 2015
 Operated PBX providing excellent customer service while answering/transferring incoming calls
 Maintained the lobby area and offer help to visitor/patients as needed (Assist patients to complete all necessary
forms and documentation. Provide visitors with patient’s room numbers. Help patients in distress by responding to
emergencies)
 Data entry for time sensitive information and check in. Protects patient’s rights by maintaining confidentiality of
personal and financial information
 Responsible for the organization, assortment, and delivery of incoming/outgoing mail
 Managed calling codes and overhead paging
 Maintains security by following procedures, monitoring all alarm, monitoring logbook, and issuing visitor badges
Right Price Tax Service
Secretary/Office Manager
2013 - 2015
 Handled data-entry of sensitive information including, names, dates, social security numbers, addresses, job
information, maintain and manage clients records
 Greet clients by greeting them, in person or on the telephone; answering or referring inquiries.
 Provided friendly and timely client facing customer service by setting appointments, rescheduling appointments,
and follow up calls, to keep all task and meetings organized and on time
 Effectively used Microsoft Office to perform job duties, which include calculating and organize time sensitive data,
and preparing client facing documents in PowerPoint
 Send and respond to faxes and emails
 Managed training of all new front office personnel
 Communicated all office procedures and policy to all clients to keep them up to date
EDUCATION
 William Hardin Adamson Graduated 2012