1. MS. UCHENNA UZOKWE
2501 Kent Town Place | Landover, MD 20785 | 301-793-1199 | uchennauzokwe@gmail.com
PROFESSIONAL PROFILE
Customer service oriented professional who provides timely and accurate data to ensure reimbursement for patient services.
Follows policies, procedures and guidelines to assure consistent quality. Maintains and ensures patient privacy and
confidentiality.
 Experienced with Microsoft Word, PowerPoint, Publisher and Outlook.
 Well-organized, manages time and priorities in multi-task environments.
 Strong communication and interpersonal skills, able to work in team-based environments with emphasis on quality,
performance, accountability, and customer service.
KEY QUALIFICATIONS
Medical Billing ▪ Medical Coding ▪ ICD-9-CM ▪ HCPCS ▪ CPT ▪ ICD-10-CM ▪ Medical Terminology
Electronic Health Records (EHR) ▪ Electronic Medical Records (EMR) ▪ Greenway
Managed Care (HMO, PPO, and POS) ▪ Government Payers ▪ Third Party Payers ▪ Worker’s Compensation
Centers for Medicare and Medicaid ▪ CMS 1500 ▪ CMS 1450 (UB-04) ▪ Tricare
EOBs ▪ Payment Posting ▪ Revenue Cycle Management ▪ Scheduling ▪ Meaningful Use
Insurance Verification ▪ Insurance Billing Procedures ▪ Insurance Claim Processing
Practice Management ▪ Medical Office Procedures ▪ Anatomy & Physiology ▪ HIPAA Compliance
Co-Payments ▪ Deductibles ▪ Co-Insurance ▪ Superbills
Reimbursement Methodologies ▪ Fee Schedules ▪ Outpatient / Physician ▪ Inpatient / Facility
EDUCATION
Ultimate Medical Academy – Medical Billing and Coding, 2016
PROFESSIONAL EXPERIENCE
Family Dollar- Hyattsville, MD 03/2016 – Current
Cashier
 Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; operating a cash
register.
 Discounts purchases by redeeming coupons.
 Collects payments by accepting cash, check, or charge payments from customers; making change for cash customers.
 Verifies credit acceptance by reviewing and recording driver's license number; operating credit card authorization
system.
Price Rite – Temple Hills,, MD 03/2015 – 09-2015
Front End Supervisor
 Established and maintained a professional environment, ensuring the best possible experience for customers and
sales associates.
 Ensured compliance to company policies and procedures through proper handling of all transactions and
corresponding documentation (i.e. refunds, check approval, employee discounts, price overrides, gift certificates and
any other transactions requiring supervisory involvement.)
 Trained and supervised of all Sales Associates and Secondary Front End Supervisors on all front-end policies and
procedures.
FedEx Kinko’s - Laurel, MD 04/2007 – 12/2014
Center Consultant (10/2007 – 12/2014)
 Took orders, provided answers to customer inquiries; provided pricing information, and recommended products and
services.
 Ensured communication flow among shifts, trained new team members, and processed customer orders.
 Operated cash register, completed necessary paperwork, and followed operating procedures.
Customer Service Associate (04/2007 – 10/2007)
 Anticipated customer needs, took customer orders, gave pricing information, performed consultative selling to
customers, and explained the benefits of digital printing technology to customers.
 Troubleshot routine equipment problems, trained new team members, and organized customer orders.
 Operated equipment, managed cash register, and assisted with reports.

2.  Followed copying protocol (copyright law, confidentiality, and careful handling of original documents).