1. Otha Shay Williams
1500 Plantation Oaks Dr., Apt. #1301, Trophy Club TX 76262
Cell: 214.545.7226 - cnashay@hotmail.com
Summary
Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong
planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple
priorities and meet tight deadlines without compromising quality.
Highlights
Microsoft Office proficiency Excel spreadsheets
Meticulous attention to detail Strong interpersonal skills
Professional and mature AR/AP
Resourceful Self-starter
Accomplishments
Secured numerous company "Applause Certificates" for delivery of exceptional customer service.
Experience
Weekend Receptionist
January 2015 to Current
Keller Williams Realty－ Southlake, TX
Gathered, distributed and maintained all the materials for marketing plans.
Dispersed incoming mail to correct recipients throughout the office.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Received and distributed faxes and mail in a timely manner.
Maintained and reserved the executive conference room calendar
Managed daily office operations and maintenance of equipment.
In-Flight Office Alternate/Liquor Control Specialist/Flight Attendant
March 2014-Present
American Eagle Airlines, AMR Corporation currently Envoy Airlines Inc. － Dallas, TX
Flight Attendant, 2011-Present
Provide stellar customer service while performing Flight Attendant responsibilities.
Ensured safety and security of passengers onboard flights, while complying with FAA regulations and company guidelines
Provided excellent customer service
Recipient of numerous Applause accolades and a glowing positive passenger letter
Escorted passengers in wheelchairs from the terminal to the aircraft.
In-Flight Office Alternate, 2014-Present
Assist Flight Service Managers with administrative duties
Provide written and verbal communication with Flight Attendants, Crew Scheduling, other departments and external entities
including FAA and vendors
Liquor Control Specialist, 2014-Present
Maintained accounts receivable documentation electronically and on paper.
Handled cash and deposits using the proper accounting procedures and documentation.
Entered weekly sales and customer count sheets for review by management.
Verified that information in the computer system was up-to-date and accurate.
Certified Nursing Assistant
September 2010 to January 2011
Westminster Bradenton Towers － Bradenton, FL
Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.
Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.
Frequently commended for maintaining the safety, respect and dignity of residents.
Acted as patient advocate and implemented total patient care as part of a nursing team covering 8-10 patients per shift.
Obtained vitals for a floor of 8-10 patients per shift.
Provided quality nursing care in accordance with resident care policies and procedures.
Provided caring companionship to elderly and developmentally disabled patients.
Provided primary resident care and assistance with daily living activities.

2. Receptionist/Administrative Assistant
October 2009 toAugust 2010
AppleOne Staffing Company－ St Petersburg/Clearwater,FL
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for
information.
Maintained the front desk and reception area in a neat and organized fashion.
Planned meetings and prepared conference rooms.
Dispersed incoming mail to correct recipients throughout the office.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Received and distributed faxes and mail in a timely manner.
Maintained and reserved the executive conference room calendar.
Escrow Receptionist
February 2009 toSeptember 2009
First American Title － Houston, TX
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for
information.
Planned meetings and prepared conference rooms.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Dispersed incoming mail to correct recipients throughout the office.
Received and distributed faxes and mail in a timely manner.
Maintained and reserved the executive conference room calendar
Cultivated strong working relations with other industry executives.
Ensured deliverables were within budget, on schedule and of superior quality.
Handled telephone inquiries.
Receptionist
April 2008 to December 2008
Charter Title Company－ Houston, TX
Received and distributed faxes and mail in a timely manner.
Maintained the front desk and reception area in a neat and organized fashion.
Dispersed incoming mail to correct recipients throughout the office.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Received and distributed faxes and mail in a timely manner.
Flight Attendant
August 2006 to March 2008
SkyWest Airlines － Chicago, TX
Instructed passengers on all safety and emergency procedures and answered any questions.
Monitored compliance with size limitation guidelines for the carry-on baggage program. Updated the flight attendant
manual
and briefed fellow staff on changes.
Addressed passenger concerns about connecting flights and turbulence by keeping passengers at ease and
recommending
other options that would be available to them.
Responded politely to passenger complaints regarding ticketing and baggage handling.
Successfully completed Recurrent Training to further develop professional skills.
Receptionist
January 1997 to August 2006
John Daugherty Realtors － Houston, TX
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for
information.
Maintained the front desk and reception area in a neat and organized fashion.
Served as central point of contact for all outside vendors needing to gain access to the building.
Planned meetings and prepared conference rooms. Made copies, sent faxes and handled all incoming and outgoing

3. correspondence.
Facilitated working relationships with co-tenants and building management.
Maintained and reserved the executive conference room calendar.
Education
Flight Attendant, 2011
American Eagle/Envoy Airlines － Dallas, TX, U.S.A.
Training to be certified as a Flight Attendant
CNA Medical Training, 2010
Florida Medical Prep － Pinellas Park,FL, U.S.A.
Training to become a Certified Nursing Assistant
Flight Attendant, 2006
SkyWest Airlines － Salt Lake City,UT,U.S.A.
Training to be certified as a Flight Attendant
High School Diploma:May 1986
Ebbert L. Furr High School － Houston, TX, U.S.A.