1. Lucretia LaBoo Gordon
Jacksonville, FL32244
(904)575-9183/ (904)463-3561
Qualifications:
Recruitment * Supervisor Customer Service & Sales * Medical Front Office and Medical Back
Office Procedures * Appointment Scheduler * Training & Development * Telephone Sales
*Collections* Operation Supervisor (2yrs)* Health Unit Coordinator (10yrs)
* Police Officer II (2yrs)
Skills:
MS Office Professional, Word, Excel, PowerPoint, Access, Adobe Publisher.
Professional Experience:
North Florida OB/GYN, Jacksonville, FL
Office Specialist - Greeting patients Check in/ Check out, collecting copays and/or past due balances.
Review patient’s financial responsibility, scheduling, verifying insurances, and scheduling surgery,
procedures, etc. Communicate with the patient their financial responsibility and any preps needed. Some
billing, posting charges as needed. Collect any outstanding balances and set payment plans. Handling all
incoming referrals from other offices. Prepare and discuss OB Contracts on ALL Maternity patients.
Scan any patient’s records into EMR as needed. Research CPT/ICD10 codes as needed for surgeries,
procedures, etc. Assist in training all new front office staff. Various other office functions.
Baptist Medical Center, Jacksonville, FL
Patient Access Representative - Responsibilities include providing timely and accurate interview and
data entry of pre-registrations, scheduling, precerts/authorization and insurance verifications information
for all services. Assist patients with obtaining information and directions throughout the health system.
Provided excellent customer service skills.
Barnabas Medical Center, Jacksonville, FL
Office Manager - Manage all office duties, recruitment of new staff, scheduling appointments for
patients. Work with Physicians’ Offices and other medical facilities scheduling laboratory, x-ray
appointments. Supervise billing of patients accounts, and provided authorization and Insurance
verifications for all services.
Mary Kay Sales Consultant (Recruitment & Sales) - Present
Home Based Cosmetics Business. Responsible for recruitment of sales representatives,training and
individuals into developing their own self-supporting businesses. Cold calling recruitment. Telephone
sales to promote business and industry. Managing extensive inventory. Conducting meetings with
recruits. Organizing large scale meetings and conferences.
*References available on request