Keisha Danielle Nash is seeking an administrative position that values her skills in customer service, teamwork, and organization. She has over 15 years of experience in customer service roles in retail, medical, and dental offices. Her most recent positions include providing excellent customer service and handling cash transactions as a Team Member at Jo-Ann Fabrics, verifying employment information as a Verification Specialist, and managing the front desk and assisting patients as a Point of Service Coordinator at a medical university. She was recognized for her team support and quality customer service in previous roles.

1. Keisha Danielle Nash
19251 Preston Road, #1909 Dallas, TX 75252 972-391-9396 nashnow10@yahoo.com
PROFESSIONAL PROFILE
Qualified Candidate seeking an opportunity to work in a professional environment that values administrative skills and team building.
PROFESSIONAL EXPERIENCE
TEAM MEMBER 8/2016 – Current
Jo-Ann Fabrics and Craft – Frisco, TX
 Provide excellent customer service by assisting customers by finding items needed to complete their personal
projects.
 Manage customer service area by receiving and transferring incoming calls to appropriate departments and
personnel.
 Assist other team members by reducing high-volume lines and redistributing merchandise back to appropriate
locations.
 Handle cash transactions, customer refunds and class registrations.
VERIFICATION SPECIALIST 6/2014 – 12/2014
Sierra Search Consultants - Dallas, TX
Temp Assignment: Group One Services – Irving, TX
 Provided excellent customer service for third-party clients by verifying current and previous employment information
on applicants.
 Handled faxes, emails and telephone calls from current and former employers for verification purposes.
 Responsible for documenting relevant information provided by current and former employers and submitted
updated time-sensitive entries to quality assurance team.
 Assisted fellow researchers with the verification process by receiving their incoming calls while they were working
with other third-party clients.
POINT OF SERVICE COORDINATOR II 8/2007 – 6/2012
University of Arkansas for Medical Sciences – Little Rock, AR
 Managed the front desk by greeting the public, receiving incoming telephone calls, scheduling appointments,
distributing mail, mailing patient memos, handling fax information and running office errands.
 Commended by supervisor on exceptional customer service.
 Trained new point of service coordinators in different medical departments.
 Responsible for collecting copayments, and assisted with daily financial batches and deposits.
DENTAL ASSISTANT 10/2004 - 09/2006
Sales Family Dental – Carrollton, TX
 Assisted dentist and staff with dental procedures while scheduling appointments and filing charts.
 Exceeding work expectations by staying late to provide emergency services to customers.
 Responsible for the preparation of dental treatments, sterilization of dental instruments, and the explanation of
upcoming procedures to be completed.
 Managed the verification of dental insurances for customers, and maintained supply inventory for the office.
ACCOMPLISHMENTS
Awarded Employee of the Month at the University of Arkansas for Medical Sciences for displaying team member support
Selected for The Advisory Group at the University of Arkansas for Medical Sciences as an contributor to providing quality service
for customers
HIGHLIGHTS
Excellent communication skills Meticulous attention to detail Order processing Resourceful
Microsoft Office/Outlook/Excel Spreadsheet Management WPM: 45-50 Results-oriented
Filing and data archiving Time management Self-starter Pleasant demeanor
EDUCATION
Central Baptist College 5/2002
Bachelor of Science