Lauren Downs Resume

1. Lauren Downs
313 Woodlawn Street
Krum, TX 76249
(940)-597-1274 lcoley@mail.twu.edu
Objective: Acquire an employment position to facilitate the use of my
Business Administration Degree, customer service skills, and Business
Management experience.
Education:
● Texas Woman’s University­ 2013-2015
Earned a Bachelor’s Degree in Business Administration, August, 2015
● Oklahoma Christian University- 2011-2012
Majoring in Business Administration
● North Central Texas College- 2010-2011
Prerequisites
● Krum High School
Class of 2010 Graduate
Summary of Qualifications:
 Motivated Sales Associate for 4+ years with experience in management.
Independent worker with great organizational and communication skills. Customer
service and satisfaction is top priority.
Highlights:
 Product Knowledge
 Order processing
 Customer Service
 Professional
 Tech Savvy
 Courteous and Helpful

2. Experience:
2016
 Sally Beauty Corporation (present)
 Denton, Texas Customer Service
- Incoming call center, in which payments are received for customer’s accounts.
Also, there is information collected, assistance for customers by releasing
orders, and notifying customers of payments due. The job requires answering
questions while resolving problems.
2015
● Fort Hood National Bank
● Fort Hood, Texas Bank Teller
- Responsible for day to day accurate processing of routine bank transactions.
These transactions included cashing checks, depositing money, processing
loan payments, processing loan applications, opening new accounts and
assisting customer needs.
2012- 2014
●
Victoria Secret
● Denton, Texas (Golden Triangle Mall) Section Manager:
- Managed one of the highest grossing stores in the world. Opened and closed
the store, and used accounting skills. Organized, ordered products and
facilitated product placement within the store with an attention to customer
interaction. Implemented sales goals and trained all staff on strategies that
led the store to a No. 4 ranking in the country.
2008 -2010
● Drug Emporium
● Denton, Texas Assistant Manager:
- Responsible for the day to day management of the food and pharmacy store.
Ensured that all the point of sales where handled correctly and maintained
the cash flow through the business using accounting software. Also
maintained the scheduling of employees for the store.

3. Organization and Achievements:
- Pi Zeta Phi Social Service Club
- Key Club International (Kiwanis Key Club)
- North Central Texas College Foundation Scholarship