1. Resume of Qualications
Quoc (Kelvin) Tran
10808 SE 245th Pl. Seattle Wa 98030
Phone: 206-334-3352
Email: kt.tranquoc@gmail.com
Employment Highlights:
Wells Fargo Bank NA. Seattle, WA 2008 – present
Wells Fargo Business Specialist
Satisfying customer’s needs and help them succeed financially. Helping and building lifelong relationships
with customers. Demonstrate leadership through contributing to a company culture that supports customers
in achieving their financial goals. Maintaining the valued trust of our customers and communities. Working
on earning all of the business of a small business owner, including their consumer and small business
needs, while ensuring retention and exercising excellent customer service in all customer interaction.
Achieving profitability objectives that meet the customer’s needs and financial goals.Effectively work in a
team environment to achieve team/volume goals and provide superior customer service
Possess ability to prioritize multiple competing tasks
Extremely determined with excellent interpersonal and analytical skills.
Ability to build effective business partnerships with all levels of teams members and business
partners
Fluent communication skills involving speaking, reading and writing in English and Vietnamese.
Excels at interfacing with others at all levels to ensure administrative goals are attained
Understands and comprehends the Mortgage Loan Process origination through closing
Knowledge of SAFE ACT and HMDA
New loan origination with determining appropriate products and monitoring.
Data verification, analyze accuracy financial documents for mathematical accuracy
Effectively work in a team environment to achieve team/volume goals and provide superior
customer service
Good communication skills including speaking clearly, succinctly, and accurately while using a
pleasant tone and common conversational courtesies
Experience achieving individual and team goals
2. Experience identifying additional opportunities to sell products and services to customers
Experience making work-related outbound phone calls
Financial lending experience
Top teller in Washington region year 2009
Top Customer Service Sale Representative year 2010
Top performance as personal banker in Seattle District .
Top performance as personal banker II in seattle District.
2016 was promoted to business specialist.
Safeway Food Corporation. Seattle, WA 1993 – present
Responsible professional with 23 years experience grocery industry. Providing friendly, courteous, and
helpful service. During the absence of store Director and assistant Director, with analogous authority to
make necessary decisions to operate the store at maximum profit, efficiency, and superior customer
service. When in charge of the store will work with store employees including the department employees.
Retains a sense of humor and good attitude through diverse situations.
Retail Grocery Store Supervisor ( Person In Charge)
Supervises 40 employees in high volume store with over million dollars in monthly receipts.
Manage store when store director and assistant store director absent.
Responsible for appropriately handling emergencies,customer complaints, employee or customer
accidents and supervising all store personnel.
Maintains high level of familiarity with company policies and procedures.
Supervise the sale floor to monitor service and replenishment of products
Assists in maintain a clean and safe work environment within the store.
Responsible for performing office functions to assist customers and personnel.
Responsible for completing close of day function in the office.
Received the Excellent Service President Award in Superior Customer Service.
Education:
Associate Arts Degree in Business Management and Finance (Central University of Washington 200-2003)
Associate of Science Degree in Electrical Engineering (South Seattle Community College 1996-1998).
Certifications
Licensed Mortgage Loan Officer (NMLSR ID: 733951)
Top Performance Achievement every 4 quarters per year in 8 years at Wells Fargo N.A.
