1. Berlanti Azzam
3500 Barrett Dr, Kendall Park, NJ 08824 , H:732 4221916 or C: 650.451.8062 Berlanty.j.azzam@gmail.com
 OBJECTIVE:
To use my knowledge and training in marketing and management to obtain a great career in the area of advertising, management, or project
management and customer service.
 Skills:
• Resilient and ambitious individual who has overcome a number of challenges in order to succeed academically and professionally.
• Self-motivated worker with strong problem-solving and communication skills, also willing to improve myself with all the training which
help me to establish the wanted outcome.
• Customer service is my number one priority.
• Able to work with all employee and communicate well with all the organization level.
• Pay attention to small details.
• Experienced working in a team-based setting.
• Bi-lingual in Arabic and English.
•Functional in Microsoft Word, Excel and PowerPoint.
 EDUCATION:
Fontbonne University: St. Louis, Missouri
Master of Business Administration (MBA): 2012
Bethlehem University: Bethlehem, West Bank
B.A. in Business Administration: 2010
Minor in Translation
 WORK EXPERIENCE:
2015- Current: Sales Associate:
Westin Hotels, Princeton, NJ
• Ensure high levels of customer satisfaction through excellent sales service and assess customers’ needs also maintain in-stock and
presentable condition assigned areas and Team up with co-workers to maintain the Westin standers in customer satisfaction.
2014-2015: Retail Associate:
Peet’s Coffee & Tea,CA
• provides superior customer service by engaging with customers about products and promotions, preparing and serving coffees, teas,
and beverages of unequalled quality, seek to understand customer needs and tailor suggestions to suit those needs, sharing product
knowledge accurately and confidently and making personal recommendations, perform service role assigned by the service leader
and maintain open communication with team members in order to promptly serve customers during peak and slow periods, Prepare
bar drinks in accordance with speed of service standards and fulfill bean orders promptly.
2013-2014: Bookkeeper Clerk
Columbia Business Services, CA
• Make numerous daily computations to update and maintain accounting records, verify and enter firms' transactions into ledger,
prepare reports and summaries, prepare invoices for billing, including totaling numbers, adding dates, and verifying financial data,
post debits and credits and use computers to input data.
2012-2013: Customer Service Representative
Bank of The West –San Francisco, CA
• Process customer financial transactions, address customer’s questions and concerns and refer to appropriate internal resources for
resolutions. Sell financial products and services to meet referrals goals. Identify fraudulent activity to prevent potential loses to the
bank. Establish and control customer’s files.
2012 : Administrative Assistant
Today and Tomorrow Educational Funds—St. Louis, MO
• Answered phones, sent faxes and handled their printing and filing (3 month internship).
 Accomplishment :
• Participant in Training the Trainer and Communication and Negotiations seminars at SMET-UNRWA—Gaza, 2010
• Attended Project Management and Supervisory and Leadership Skills courses at SMET-UNRWA—Gaza, 2009
• Developed business plan during Entrepreneur and Small Business Development course—Bethlehem, 2008
• Attended leadership courses at local YMCA—Gaza, 2004
 LANGUAGES:

2. • Fluent in Arabic (Native language) and English.
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**References Available Upon Request**