1. Leon Shoesmith
51 Twelve Acre Crescent. Farnborough. Hampshire. GU14 9PP
0784 9464 206
mrleon29@gmail.com
Personal Statement
A highly motivated, sociable person who communicates well with others. I enjoy setting goals and
meeting challenges and being given responsibility. I am driven, self motivated, reliable and like to
work hard. I have experience in customer services, retail junior management, outbound and inbound
sales, admin and IT systems, as well as extensive ESL teaching experience. My experience teaching
overseas has made me flexible, highly adaptable and able to cope under pressure. I enjoy engaging
with people and making sure customer’s needs are met as well as meeting company and personal
targets and working as part of a team.
Key Skills
 Good organizational skills, cash handling and key holder responsibilities in retail environments.
 Excellent customer service skills.
 Sorting and displaying POS, setting up showroom and store marketing
 Excellent interpersonal skills and articulation
 Supervisory skills as Deputy Retail Manager supervising Sales Cashiers and Assistant
Managers and also having worked as a junior manager for The Teacher Training Agency.
 High level organizational ability, ordering and rotation of stock, managing sales promotions,
staffing, processing and collating information. Managing several design projects at any one time.
 Creative problem solving skills
 Sales and marketing experience cross selling and up selling different products in my most recent
role as well as researching and promoting new products.
 I.T. proficiency in Microsoft Office packages, also 3-D design software and Adobe Photoshop.
Work Experience
Sales and Design Consultant, Bathstore
01/10/2015 – 31/08/2016
Demonstrating Bathstore products; designing bathrooms for clients using ArtiCAD design software
from room plans or going to customer’s homes for a tailored measurement and design service.
Managing all aspects of the project from initial point of contact through design; consultation; sales;
estimating for installation costs; and product costs to fit with the client’s design choices and within
their budgets. Offering pre and post installation support. Self-managing and self-administrating, and
providing excellent customer service whilst meeting daily, weekly and monthly sales targets.
Deputy Sales Manager at Betfred’s Bookmakers
14/01/2014 – 19/09/2015
Key holder responsibilities, opening, setting up and closing the shop including security, accounting
and marketing. Using EPOC, till systems and intranet systems, managing the Assistant Manager and
Cashiers, keeping customers and staff happy, being aware of and correctly introducing new
promotions and making sure junior staff were fully briefed. Working with, and following security;
health and safety; and compliance guidelines. Ordering and rotating stock and promotional materials.
Dealing with staffing issues with Area Team and providing excellent customer service experience as
well as creating a good team spirit.
ESL Teacher, Longman Pearson Schools in Shanghai, China
01/03/2012 to 03/09/2013
Preparing and teaching classes using the Longman curriculum, testing and evaluating students,
giving demo lessons as well as parent and teacher meetings. I also lead several large scale

2. marketing drives liaising with Chinese counterparts.
ESL Teacher, Singapore International School in Korea (SISKO), South Korea
01/09/2011 to 01/03/2012
As above for Longman as well as delivering a comprehensive UK based English language curriculum
and organizing drama, creative writing, and poetry classes and organizing The school’s Christmas
party and pageant.
Team Member of Government Initiatives Team, Teacher Training Agency for Schools, London
01/01/2005 to 15/11/2005
1. Attending Meetings with Overseas Ministries of Education (Portugal, Spain)
2. Managing and training the Team Administrator
3. Organizing conferences and meetings for Universities that provide Initial Teacher Training in
Primary Modern Foreign Languages and Citizenship
4. Writing agendas, taking minutes and writing reports for meetings between my manager and various
private and public groups / organizations
5. Organizing travel and accommodation for team and clients
6. Producing spreadsheets and databases
HR Administrator, HR Direct City Hall, Westminster Council
01/01/2004 to 30/12/2004
1. Logging outgoing mail and ordering supplies and stationary.
2. Writing contracts of employment, letters and memorandums and mailing them to schools and
employees.
3. Inputting data onto several computer databases and managing highly confidential information
4. Maintaining a good rapport and building up a good working relationship with the above, as
well as having a good working relationship with other departments in the HR Team.
5. Training new colleagues on the daily operation of the admin team and also for operating
Compel and Oracle HR computer programs and databases.
6. Providing customer service and support for Westminster City teachers and helping them
regarding HR advice, on areas such as annual leave, disciplinary procedures and pay issues.
Education
King Alfred's College, Winchester (now The University of Winchester.)
1999 to 2002
BA Drama, Theater & Television Studies. 2:1
Farnborough College of Technology, Hampshire, UK
1998 to 1999
Access Pre Degree Course. Modules studied: History; Literature; Psychology; Sociology.
100 HOURS (20 UNITS) TEFL CERT
Cove Seniors School, Farnborough, UK
1987 to 1992
GCSE. ; English A*; History C; Math C; Geography D; French D.
Hobbies & Interests

3. I enjoy global Literature and Cinema, Photography and Creative Writing. I also enjoy yoga, exercise
as well as socializing and meeting new people.