Denise Torre has over 20 years of experience in banking, retail, and customer service management. She is currently a Branch Manager and Assistant Vice President at PNC Bank in Nutley, NJ, where she oversees all aspects of branch operations, maintains profit and loss statements, and develops business strategies. Prior to PNC, she held several branch manager roles at Capital One Bank, successfully transitioning customers and staff through multiple acquisitions. She has a proven track record of developing training programs, growing customer bases, and achieving sales goals through community involvement and relationship building.

1. DENISE TORRE
1267 Anderson Ave. Apt 27 Fort Lee N.J. 07024
201-926-5681
Dtorre@nj.rr.com
*------*-----*-----*-----*-----*-----*-----*-----*-----*-----*-----*-----*-----
Achievement oriented Professional with a specialization in business development, management, and
training of banking, retail and customer service employees. Strengths include managing and
developing corporate and personal accounts. Strong emphasis on project management, organization
and problem resolution. Focus on the consistent delivery of exceptional customer service, every
customer every time. Recognized by both peers and upper management for the ability to work
independently as well as a team player
Areas of Expertise
*Client Relations *Networking *Business
Development
* Interviewing *Coaching *Training
*Developing sales promotions * Profitability analysis * Relationship Development
Career Highlights
* Successfully transitioned both staff and clients through 3 bank acquisitions which
included both in state and out of state networks.
* Retained over 93% of customer base through 2 bank acquisitions.
* Played a key role in the opening of two new locations by hiring and training staff .
* Annual involvement in community CRA through bank sponsored activates.
* Recognized and rewarded as one of the top performers in selling Home Equity
Products
* Licensed to sell insurance and fixed rate annuities.
* Successfully motivate sales associated through in house contests to meet or surpass
branch or company goals.
* Developed and implemented new hire training curriculum for customer service
representatives.
* Oversaw all aspects of an operation, including maintaining profit and loss preparing and
managing annual operating budgets, and formulating business strategies in an ever-changing
market.
* Created in-depth training programs in an effort to enhance both employee
development and customer satisfaction.
Professional/Voluntary Affiliations
* Active participant in PNC Grow Up Great campaign.
* Current active member of Nutley Chamber of Commerce
*Former active member of Greater Hackensack Chamber of Commerce

2. * Former active member of Westwood Chamber of Commerce.
* Team leader for 3 years- American Cancer Society annual breast cancer walk .
* Involvement in community based volunteer organizations.
* Chairperson on the Capital One Women’s Diversity Networking Group
*Recognized at state level for involvement in the community volunteerism with entire staff
participation
Employment History
PNC Bank
Branch Manager 11, Assistant Vice President Oct. 2012-Present
Nutley, N.J.
Capital One Bank-
(formerly North Fork Bank, Trust Company Bank and Bank of New York)
Branch Manager, Assistant Vice President 1999- October 2012
* September 2007- opened a brand new free standing branch in Westwood, NJ.
Set up branch, hired and trained staff of 8 employees. At year end 2010 deposit
base growth to $48M. Continue to consistently grow deposit base through both consumer
and commercial accounts.
* Work to proactively pursue commercial and consumer loan bookings in order
to achieve corporate set goals.
*Established a presence in the community by involvement in local organizations.
* Interviewed, hired and trained new employees.
* Conducted skills assessment, performance management , developmental
feedback and coaching of employees .
* Management a staff of financial representatives in numerous full-service
banking facilities.
* Prospecting new business through networking, community involvement and
needs based sales techniques as well as deepening existing relationships.
* Ensured 100% compliance with corporate policies and procedures.
* Utilized consultative sales approach to define customer goals and develop
solutions that cultivated strong relationships with customers.
Employment History
A Real New York Bargain: Retail Store Manger
Managed full service retail clothing store. Duties included : Merchandising, purchasing,
inventory control and promotional events. Responsible for a staff of 15 employees.
Jenny Craig Weight Loss Centres : Director of Sales Training
Implementation and development of all new hire and ongoing training for both sales and customer
service employees in a 40 centre franchise. Responsible for a team of 8 trainers.
General Experience
* Computer skills Windows EX, Word Perfect, Excel , Outlook,
Education
Bachelor of Science in Social Work- minor in Psychology-
Ashland University- Ashland , Ohio.