Quick learner, adaptive, helpful, self-motivated, dependable, goal-oriented and co-operative.

1. NOHA GALAL
Egypt, 127 Masr W Elsudan street _ Hadyak El Koba • 01115114928 • nowha2005@hotmail.com
Human Resource representative and At Al-Yasser Group Summary
Seeking a challenging opportunity where I will be able to utilize my strong organizational skills,
educational background, and ability to work well with people, which will allow me to grow
personally and professionally.
Work History
Jan 2016 - Present Human Resource representative
Al-Yasser Group
. • Write a weekly report to the manager about the status of projects
and his/her tasks
. • Insuring that staff is working under company policy.
•Responsible for job posting, interviewing, selecting and sending
appropriate correspondence to all applicants in a timely manner &
perform monthly new hire orientation programs.
•Sourcing candidates through various online channels
•Reviewing candidate applications
•Conducting telephone interviews
•Scheduling and coordinating interviews
•Supporting the candidate offer and on boarding process •
Jan 2014 - Jan 2016 Customer Services
Landscape for Real Estate Development
Enforce and follow up on payment commitments from customers.
Collection and reporting activities according to specific
deadlines reconciliation of accounts. Respond promptly to
customer inquiries.
handle and resolve customer complaints.( face
to face and via phone ) handle all customers
inquiries received timely and professionally.
Record details of actions taken prepare and distribute customer
activity reports maintain customer databases
Manage customers' accounts keep records of customer interactions
and transactions record details of inquiries, comments and
complaints

2. Aug 2015 - Sep 2015 Executive Secretary (not official position )
Landscape for Real Estate .
Read and analyze incoming memos, submissions, and reports in
order to determine their significance and plan their distribution
Open, sort, and distribute incoming correspondence, including faxes
and email. File and retrieve corporate documents, records, and
reports.
Prepare responses to correspondence containing routine inquiries
Perform general office duties such as ordering supplies, maintaining
records management systems, and performing basic bookkeeping
work.
Dec 2012 - Jul 2013customer services representative
Vodafone Egypt
the main role is how to handle customer and try to
solve his problems via phone . follow up with
costumers to make sure his problem has been solved.
Support and provide superior service via phones, e-mails and faxes
as a receiver and caller and follow-up on customer inquiries and
complaints that is not fulfilled or resolved on queue ensuring full
customer satisfaction.
Build customer’s interest in the services and products offered by the
company and offer cross selling and/or up selling the company’s
solutions, products, & service
Update the existing database with changes and the status of each
customer/prospective customer whenever required and complete
call logs and reports so that we have a valid reference and database
for our customers to ensure proper planning & to guarantee taking
the right decisions.
Recommend process improvements to facilitate the Customer care
work and delight the customers

3. Sep 2011 - Oct 2012 Assistant Manager
Abdellatif Hassan for accounting
Direct clients to the appropriate staff member.
organizing and attending meetings and ensuring the manager is well
prepared for meetings;
Dealing with incoming email, faxes and post, often corresponding on
behalf of the manager.
Write a weekly report to the manager about the status of projects and
his/her tasks.
Education
Jun 2009 - Jul 2012 Faculty of languages (AL_ALSUN) Ain Shams University,
Italian department, English as a second language
Skills
Communication skills
Presentation skills
Time management
Problem solving
Customer service
Analytical thinking
Hard working
Ability to work in team
Ability to work well under
pressure Ability to learn
Quick learner, adaptive, helpful, self-motivated, dependable, goal-
oriented and co-operative.