1. Stephanie Harsha
Customer Service Representative
Silverthorne, CO 80497
sharsha1@outlook.com - 805-815-7456
My desire is to find a stable yet challenging position as a Customer Service Representative where I can learn
new technologies and skills while utilizing my previous experiences to improve beyond my current abilities.I
expect to build a strong relationships within the company and with clients; and to exceed expectations in all
aspects of my work.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
WORK EXPERIENCE
Project Advisor
HomeAdvisor - Golden, CO - June 2016 to August 2016
Placing outbound calls to existing customers who placed a request with HomeAdvisor. Providing excellent
customer service and upsales to ensure that the customers needs have been met.
Customer Service Representative
Shopatron - San Luis Obispo, CA - November 2014 to May 2016
Confer with customers by telephone to provide information about products and services, take or enter orders,
cancel accounts or to obtain details of complaints.
● Keep records of customer interactions or transactions, recording details of inquiries, complaints, or
comments, as well as actions taken.
Reservationist
Moonstone Properties - Cambria, CA - 2014 to 2014
Speaking with customers and planning their upcoming visits to one of the many properties owned by
Moonstone Properties.
● Quickly and efficiently enter information into hotel specific software.
Temporary employment for Holiday season
Shopatron, Inc. - San Luis Obispo, CA - 2013 to 2014
Customer Service Representative
● Confer with customers by telephone to provide information about products and services, take or enter orders,
cancel accounts or to obtain details of complaints.
● Keep records of customer interactions or transactions, recording details of inquiries, complaints, or
comments, as well as actions taken.
Temporary employment for 2013 season
Kelly Services - Fowler, CA - 2013 to 2013
Customer Service Representative
● Prepare documents such as work orders, bills of lading, and shipping orders to route materials.
● Record shipment data such as weight, changes, space availability, damages or discrepancies for reporting
accounting or recordkeeping purposes.

2. Customer Service Representative
Sonitrol Security - Fresno, CA - 2013 to 2013
Solicit sales for new products or services to existing customers.
● Complete contract forms, prepare change records or issue service discontinuance orders using computers.
Receptionist/Administrative Support
Lithia Motors - Fresno, CA - 2011 to 2012
Operate telephone switchboard to answer, screen or forward calls, providing information taking messages or
scheduling appointments.
● Perform administrative support tasks such as proofreading, transcribing handwritten information or operating
calculators or computers to work with records, invoices, balance sheets, or other documents.
Service Representative, Operator Services
AT&T - Fresno, CA - 1998 to 2010
Resolve customers service or billing issues by performing activities such as adjusting billing, or company
services.
● Listen to customers requests referring to alphabetical or geographic directories to answer questions and
to provide telephone information.
EDUCATION
Business Administration
Fresno City College - Fresno, CA
SKILLS
Microsoft Office (10+ years), Outlook (4 years), Accounts Receivable (5 years), Customer Service (10+
years), Type 45 Wpm (10+ years), Google Docs (2 years), General Office Skills (10+ years), Accounts
Payable (5 years)
ADDITIONAL INFORMATION
Skills
Software
MS Word, Excel, Google
Drive, Dropbox, ADP,
Outlook, Apple Software
Attention to Detail
Concerned with quality
Produce work that is orderly
and attractive. Ensure tasks are
completed correctly and on
time.
Problem Solving
Resolves in-depth queries in a methodical manner independently and and with internal and external business
partners to find appropriate resolutions, efficiencies and high level of quality.
Team Player

3. Enjoys sharing knowledge and encouraging development of others to achieve specific team goals.
Communication
Ability to deal with internal and external customers at all levels via telephone, or email, to ensure successful
communication via actively listening and fact finding questions.